Compaq LA36 user manual Operating Problems and Solutions, Depressed

Trouble-Shooting

ProblemSolution

Paper slips off the forms tractors or the perforated holes of the paper tear during printing.

Make sure that the forms tractors are positioned correctly for the width of your paper and that the perforated holes of the paper fit directly over the tractor sprockets. See the section “Using Continuous Forms” in Chapter 2, page 2-14.

Operating Problems and Solutions

The following table identifies common operating problems and suggests solutions. If you cannot resolve a problem, contact your dealer.

Problem	Solution
The power does not turn on.	Make sure that the “I” on the printer power switch is
	depressed.
	Make sure that the power cord is securely connected
	to both the printer and the outlet. Make sure that the
	power outlet is functional.
	Turn the power off. Wait a minute and then turn the
	printer on again. If the printer still has no power,
	contact your dealer.
The printer is on but it will not	Make sure that the Ready indicator is lit. See the
print.	subsection “Operation of the Control Panel” in
	Chapter 2, page 2-4.
	Make sure that the interface cable is securely
	connected to both the printer and the computer. See
	step 6 “Connecting the Printer to Your Host System”
	of the Installation Guide, page 1-17.
	If the Fault indicator is lit, load the paper. See Chapter
	2 “Paper Handling”, page 2-1.
	Run the printer printing test. If the printing test
	executes normally, the problem is being caused by
	the interface, the computer, incorrect printer settings,
	or incorrect software settings. See step 5 “Testing the
	Printer” of the Installation Guide, page 1-14.
	Make sure that the printer protocol selected in your
	software is the same as the protocol selected on the
	printer. See step 6 “Connecting the Printer to Your
	Host System” of the Installation Guide, page 1-17.
	If you are using an DEC-423 serial interface, make sure
	that the serial settings required by your software or
	computer are the same as the settings on the printer.
	See the section “Changing Install Options” in Chapter
	4, page 4-28.

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