w w w . d e l l . c o m s u p p o r t . d e l l . c o m

Country (City)

Department Name or Service Area,

Area Codes,

International Access Code

Website and E-mail Address

Local Numbers, and

Country Code

 

Toll Free Numbers

City Code

 

 

 

 

 

U.S.A. (Austin, Texas)

Automated Order-Status System

toll free: 1-800-433-9014

International Access Code: 011 AutoTech (for portable and desktop computers)

toll free: 1-800-247-9362

Country Code: 1

Dell Home and Small Business Group (for portable and desktop computers):

 

Customer Technical Support (Return Material

toll free: 1-800-624-9896

 

Authorization Numbers)

 

 

Customer Technical Support (Home sales

toll free: 1-877-576-3355

 

purchased via http://www.dell.com)

 

 

Customer Service (Credit Return Authorization

toll free: 1-800-624-9897

 

Numbers)

 

 

National Accounts (systems purchased by established Dell national accounts

 

[have your account number handy], medical institutions, or value-added resellers

 

[VARs]):

 

 

Customer Service and Technical Support (Return

toll free: 1-800-822-8965

 

Material Authorization Numbers)

 

 

Public Americas International (systems purchased by governmental agencies

 

[local, state, or federal] or educational institutions):

 

 

Customer Service and Technical Support (Return

toll free: 1-800-234-1490

 

Material Authorization Numbers)

 

 

Dell Sales

toll free: 1-800-289-3355

 

 

or toll free: 1-800-879-3355

 

Spare Parts Sales

toll free: 1-800-357-3355

 

DellWare™

toll free: 1-800-753-7201

 

Desktop and Portable Fee-Based Technical Support

toll free: 1-800-433-9005

 

 

 

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.

2Include a copy of the invoice and a letter describing the reason for the return.

3Include any accessories that belong with the item(s) being returned (power cables, CDs, guides, and so on) if the return is for credit.

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Appendix

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Image 94
Dell 4100 manual Returning Items for Warranty Repair or Credit, A. Austin, Texas