Setting Up Your Internet Connection, Keyboard Problems | Dell 531S

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Setting Up a Home and Office Network	49
Connecting to a Network Adapter	49
Network Setup Wizard	50
Connecting to the Internet	51
Setting Up Your Internet Connection	51

2Solving Problems . . . . . . . . . . . . . . . . . . 55

Troubleshooting Tips	55
Battery Problems	55
Drive Problems	56
CD and DVD drive problems	57
Hard drive problems	58
E-Mail, Modem, and Internet Problems	58

Error Messages . . . . . . . . . . . . . . . .

Keyboard Problems . . . . . . .

Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly

A program is designed for an earlier Microsoft® Windows® operating system

A solid blue screen appears

Other software problems

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Media Card Reader Problems	66
Memory Problems	67

Contents

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Dell 531S owner manual Setting Up Your Internet Connection, CD and DVD drive problems, Mail, Modem, and Internet Problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents One Monitor With a DVI Connector Connecting Two Monitors With VGAChanging the Display Settings Power Management Options CD and DVD drive problems Setting Up Your Internet ConnectionMail, Modem, and Internet Problems Keyboard Problems No sound from headphones Video and Monitor Problems Sound and Speaker ProblemsDell Diagnostics Main Menu Reinstalling Drivers and Utilities Contents Memory Installation Guidelines 112 Using the Operating System CDResolving Software and Hardware 101 Connecting and Disconnecting Drive Cables Drive Interface ConnectorsInstalling a Second Hard Drive Optional Replacing the Power Supply Clearing Forgotten Passwords 176 Changing Boot Sequence for167 172 Automated Order-Status Service Technical Support and Customer Service Finding Information What Are You Looking For? Find it Here Warranty informationYour system May vary Your call when contacting support Use the Service Tag to identify yourWhat Are You Looking For? Code Provides critical updates for your Reinstall the DSS utility. DSSYour computer and operating System and installs the updates What Are You Looking For? Find it Here Follow the instructions on the screen Problem and press EnterFiles Front View of the Computer Setting Up and Using Your Computer Power button Service Tag Located on top of the chassis towards the rearPower light FlexBay open/close Back View of the Computer Power connector Power supply LEDCard slots Padlock rings Light Back Panel ConnectorsConnector Microphone ConnectorsUSB VGA video Installing Your Computer in an Enclosure Setting Up and Using Your Computer Printer Cable Setting Up a PrinterConnecting a USB Printer USB connector on USB printer Computer Printer Cable Playing CDs and DVDs CD player includes the following basic buttons Adjusting the Picture Adjusting the Volume Copying CDs and DVDs How to Copy a CD or DVD To copy the CD or DVD Using Blank CDs and DVDs Media Type Read Write Rewritable Helpful Tips Using a Media Card Reader Optional To use the Media Card Reader Connecting Two Monitors With VGA Connectors Connecting Two Monitors May not be present on your computer Connecting a TV Changing the Display Settings Power ManagementPower Management Options in Microsoft Windows XP Standby Mode Hibernate Mode Power Schemes Tab Power Options Properties Hibernate Tab Power Management Options in Windows VistaAdvanced Tab Balanced Power Saver High Performance Standby Mode Power Plan Properties Hibernate Mode Balanced Power Saver High Performance Advanced Tab Enabling Cool ’n’ Quiet Technology RAID Level 1 Configuration About RAID Configurations For Windows Vista only Configuring Your Hard Drives for RAID Using the Nvidia MediaShield ROM Utility Rebuilding a RAID Configuration Using Nvidia MediaShield Transferring Information to a New Computer To transfer data to the new computer Connecting to a Network Adapter Setting Up a Home and Office Network Network Setup Wizard Setting Up Your Internet Connection Connecting to the Internet Setting Up and Using Your Computer Setting Up and Using Your Computer Setting Up and Using Your Computer Solving Problems Troubleshooting TipsBattery Problems Windows XP Click Start and click My Computer Windows Vista Drive Problems Problems writing to a CD/DVD-RW drive CD and DVD drive problems Hard drive problems Mail, Modem, and Internet Problems N T H E M O D E M H E L P E R D I a G N O S T I C S Error Messages Do not use these characters in filenames Computer does not start up Keyboard ProblemsLockups and Software Problems Program crashes repeatedly Computer stops respondingProgram stops responding Windows Follow the instructions on the screen Solid blue screen appearsWindows XP C K U P Y O U R F I L E S I M M E D I a T E L Y Other software problems Media Card Reader Problems Memory Problems Mouse Problems Network Problems Power Problems Printer Problems E C K T H E P R I N T E R C a B L E C O N N E C T I O N S Scanner Problems No sound from speakers Sound and Speaker Problems No sound from headphones If the screen is blank Video and Monitor Problems If the screen is difficult to read Solving Problems Troubleshooting Tools Power Lights Code Description Suggested Remedy Repetitive short Beeps Beep Codes Repetitive short Beeps Code Description System Messages Troubleshooting Tools Starting the Dell Diagnostics From Your Hard Drive Dell DiagnosticsWhen to Use the Dell Diagnostics Option Function Dell Diagnostics Main Menu OptionFunction Identifying Drivers What Is a Driver?Drivers Windows Vista Click Start and right-click Computer Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback Using the Drivers and Utilities media Manually Reinstalling Drivers Resolving Software and Hardware Incompatibilities Restoring Your Operating System Creating a Restore Point Windows XP Using Microsoft Windows System RestoreClick Next and follow the remaining on-screen prompts Tasks list, click System Protection Click Create Restoring the Computer to an Earlier Operating State Using Dell PC Restore Select a keyboard layout and click Next Click Finish to reboot the system Removing Dell PC Restore Before You Begin Using the Operating System CD Reinstalling Windows XP or Windows Vista 100 Before You Begin Removing and Installing PartsRecommended Tools 101 102 Turning Off Your ComputerBefore Working Inside Your Computer 103 Removing the Computer Cover Removing the Support Bracket 105 106 Inside View of Your Computer 107 22 21 20 19 Removing and Installing PartsSystem Board Components Clear Cmos Fpanel 108 109 Power Supply DC Connector Pin Assignments 110 Pin Number Signal name Wire Color Wire Size 111 DC Power Connector P2 Pin Number Signal Name AWG WireDC Power Connectors P4 Removing and Installing Parts Pin Number Signal Name AWG Wire Memory Installation GuidelinesMemory 112 113 Installing Memory 114 115 Removing Memory PCI and PCI Express Cards Cards 117 118 119 Removing and Installing Parts 121 If you installed a sound card 122 If you removed an add-in network connector 123 BezelRemoving the Bezel Replacing the Bezel Drives 125 Connecting Drive CablesRecommended Drive Cable Connections Connecting and Disconnecting Drive Cables Drive Interface ConnectorsSerial ATA Connector Hard Drives 127 Disconnect the power and data cables from the drive 128 129 Installing a Second Hard Drive Optional Removing and Installing Parts 131 Floppy Drive 123 Not present on all computers 132 133 Removing and Installing Parts 135 Attach the power and data cables to the floppy drive Bezel Insert lever FlexBay drive insert 137 Media Card Reader 138 139 Removing and Installing Parts 141 CD or DVD Drive Lever CD or DVD drive 143 144 BatteryReplacing the Battery 145 Replacing the Power Supply Power Supply 147 Removing the Processor Processor 149 Installing the Processor 151 Removing and Installing Parts 153 PanelRemoving the I/O Panel Installing the I/O Panel 155 Processor FanRemoving the Processor Fan 156 157 158 Installing the Processor Fan 159 160 Chassis FanRemoving the Chassis Fan 161 Replacing the Chassis Fan Removing the System Board System Board 163 System Board Screws Replacing the Support Bracket Installing the System Board 165 Replacing the Computer Cover Move the computer to the upright position 166 167 Specifications Expansion Bus 168Audio Drives 169 Controls and Lights 170 171 PowerPhysical Environmental Overview System SetupEntering System Setup System Setup Screen System Setup OptionsDisplays Bios Info and the Service Tag 173 174 175 Boot SequenceChanging Boot Sequence for the Current Boot Clearing Forgotten Passwords 177 Clearing Cmos Settings File Download window appears Flashing the Bios Computer, Keyboard, and Monitor Cleaning Your ComputerMouse 179 180 Dell Technical Support Policy U.S. OnlyCDs and DVDs FCC Notice U.S. Only Definition of Dell-Installed Software and PeripheralsDefinition of Third-Party Software and Peripherals FCC Class B Dcsla 182 Getting Help Technical Support and Customer ServiceObtaining Assistance 183 DellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service Product Information 186 Returning Items for Warranty Repair or CreditBefore You Call 187 Diagnostics Checklist Contacting Dell Glossary 189 190 Product ID 191 Device driver See driver 192 193 194 195 196 Module bay See media bay 197 NIC See network adapter 198 199 200 201 202 203 Video resolution See resolution 204 Index 205 206 207 208 209 210 211 212