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Troubleshooting
Follow these tips when you troubleshoot your printer:
•If the printer does not work, ensure that the printer is properly connected.
•If an error message appears on the operator panel display, write down the exact message.
Setup Problems
Computer Problems
VE R IF Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W IT H Y O U R C O MP U T E R.
The Dell Photo AIO Printer 924 supports Windows 2000, Windows XP, and Windows XP Professional x64 Edition.
MA K E S U R E Y O U T UR N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O MP U T E R.
CH E C K T H E USB C A B L E .
•Ensure the USB cable is firmly connected to your printer and your computer.
•Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer, and then restart the computer.
IF T H E S O F T W A R E I N S T A L L A T I O N S C R E E N D O E S N O T A P P E A R A UT O M A T I C A L L Y, I N S T A L L T H E S O F T W A R E MA N UA L L Y.
1 Insert the Drivers and Utilities CD.
2Click Install.
DE T E R MI N E I F T H E P R I NT E R S O F T W A R E I S I N S T A L L E D .
Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 924. If Dell Photo AIO Printer 924 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling the Software" on page 47.
Troubleshooting
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