Dell 924 Printer Problems

56 Troubleshooting

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Printer Problems

SET YOUR PRINTER AS THE DEFAULT PRINTER.

1In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and

Faxes.

In Windows 2000, click Start→Settings→Printers.

2Right-click Dell Photo AIO Printer 924, and select Set as Default.

CORRECT COMMUNICATION PROBLEMS BETWEEN THE DELL ALL-IN-ONE CENTER

AND THE COMPUTER.

• Remove the USB cable from your printer and your computer. Reconnect the USB cable to your

printer and your computer.

• Turn off the printer. Unplug the printer power cable from the electr ical outlet. Reconnect the

printer power cable to the electrical outlet, and turn on the printer.

• Restart your computer.

ENSURE THE PRINTER POWER CABLE IS FIRMLY CONNECTED TO THE PRINTER AND

THE ELECTRICAL OUTLET.

DETERMINE IF THE PRINTER HAS BEEN HELD OR PAUSED.

1In Windows XP, click Start→Control Panel→Printers and Other Hardware→Printers and

Faxes.

In Windows 2000, click Start→Settings→Printers.

2Double-click Dell Photo AIO Printer 924, and then click Printer.

3Make sure a check mark is not next to Pause Pri nti ng. If a check mark is next to Paus e Pri ntin g,

click Pause Pri nti ng to clear it.

CHECK FOR FLASHING LIGHTS ON THE PRINTER.

For more information, see "Error Messages and Lights" on page58.

ENSURE YOU INSTALLED THE INK CARTRIDGES CORRECTLY AND REMOVED THE

STICKER AND TAPE FROM EACH CARTRIDGE.

MAKE SURE YOU LOADED THE PAPER CORRECTLY.

For more information, see "Loading Paper" on page19.

Contents

Main Ordering Supplies Notes, Notices, and Cautions ____________________ Page Contents 1About Your Printer 2Using the Printer 6 3Understanding the Software 4Ink Cartridge Maintenance 5Troubleshooting 6Contacting Dell 7Appendix Page Page Page About Your Printer 11 About Your Printer Understanding the Printer Parts Page Setting Up Your Printer Setting the Language on Your Printer Resetting the Language on Your Printer 14 Using the Operator Panel Operator Panel Menus Copy Mode Understanding the Automatic Paper Type Sensor Page Loading Paper Print Media Guidelines Placing Your Document on the Scanner Glass Page Using the Printer Printing Printing a Document Printing Photos Print Borderless Photos Printing Photos From a PictBridge-Compatible Camera Copying Copying Documents Using the Operator Panel Copying Documents Using Your Computer Copying Photos Using Your Computer Copying Photos Without a Computer Changing Copy Settings Scanning Scanning Photos Scanning Multiple Pages or Images Scanning a Photo or Document Across a Network Editing Scanned Text Using Optical Character Recognition (OCR) Saving an Image on Your Computer E-mailing a Scanned Image or Document Enlarging or Reducing Images or Documents Faxing Installing Microsoft Fax Console in Windows XP Configuring Microsoft Fax Console (Windows XP) or Fax Service Management (Windows 2000) Faxing a Paper Document Faxing Electronic Documents Receiving a Fax Using Fax Console or Fax Service Management Viewing Sent and Received Faxes Using Fax Console or Fax Service Management Viewing the Status of a Fax Using Fax Console or Fax Service Management Changing the Fax Configuration Page Understanding the Software Using the Dell All-In-One Center Page Using Printing Preferences 44 Printing Preferences Tabs Printing Prefere nces includes three main tabs. Using Dell Picture Studio v2.0 Dell Ink Management System Page Removing and Reinstalling the Software Page Ink Cartridge Maintenance Replacing Ink Cartridges Page Page Page Aligning Ink Cartridges Cleaning the Ink Cartridge Nozzles Troubleshooting Setup Problems Computer Problems Printer Problems 56 General Problems Faxing Problems Paper Pro blems 58 Error Messages and Lights The following error messages can be found on your computer screen or operator panel display. Page Improving Print Quality Contacting Dell Technical Assistance Automated Order-Status Service Contacting Dell Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Appendix U.S. Terms and Conditions of Sale Page Page Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) What is covered by this limited warranty? What is not covered by this limited warranty? How long does this limited warranty last? What do I do if I need warranty service? What will Dell do? What if I purchased a service contract? How will you fix my product? May I transfer the limited warranty? Total Satisfaction Return Policy (U.S. Only) Dell Printer Consumables Limited Warranties Consumables Limited Warranty (U.S. Only) Export Regulations Dell Software License Agreement Limited Warranty U.S. Government Restricted Rights General Regulatory Notices FCC Notices (U.S. Only) Page Index A B C D L M N O P