w w w . d e l l . c o m s u p p o r t . d e l l . c o m

MA K E S U R E T H E P A P E R I S N O T W R I N K L E D , T O R N , O R D A M A G E D .

MA K E S U R E T H E P A P E R I S C E N T E R E D I N T HE P A PE R S UP P O R T , A N D T H E PA P E R G U I D E S R E S T A G A I NS T T H E L E F T A N D R I G H T S I D E S O F T H E P A P E R.

CH E C K F O R A P A P E R J A M .

Using your printer and your computer

Follow the instructions on the screen for clearing the paper jam.

Using your printer only

If the paper jam is located in the paper support: 1 Turn off your printer.

2 Firmly grasp the paper, and gently pull it from the printer. 3 Turn on your printer, and print the document again.

If the paper jam is not visible: 1 Turn off your printer.

2 Lift the printer unit, and position the scanner support between the tabs to keep it open. 3 Gently pull the paper from the printer.

4 Close the printer (scanner unit), turn on the printer, and print the document again.

Error Messages and Lights

The following error messages can be found on your computer screen or operator panel display.

Error Code: Error Message:

What it indicates:

Solution:

Blinking Power

The printer has a paper jam or

If a paper jam exists, see "Paper

Button

is out of paper.

Problems" on page 57. If your printer

 

 

is out of paper, see "Loading Paper"

 

 

on page 19.

Ink Low

The ink cartridge is running

 

low on ink. The Low Ink Alert

 

occurs when your ink

 

cartridges reach levels of 25

 

percent, 15 percent, and 5

 

percent remaining.

Replace the ink cartridge. For more information, see "Replacing Ink Cartridges" on page 49.

Reserve Tank A print cartridge’s available ink

Order a new ink cartridge from Dell

dot count is zero.

at www.dell.com/supplies, and

 

replace the old ink cartridge.

 

 

58

Troubleshooting

Page 58
Image 58
Dell 924 owner manual Error Messages and Lights, Error Code Error Message What it indicates Solution