Dell NM176 Troubleshooting a Hard Drive, Try using a different CD or DVD in the optical drive

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

1Try using a different CD or DVD in the optical drive.

2Enter the System Setup program and ensure that the drive’s SATA controller is enabled. See "Using the System Setup Program" on page 35.

3Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 117.

4Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

5Open the system. See "Opening the System" on page 54.

6Ensure that the interface cable is securely connected to the optical drive and to the controller.

7Ensure that a power cable is properly connected to the drive.

8Close the system. See "Closing the System" on page 55.

9Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem is not resolved, see "Getting Help" on page 127.

Troubleshooting a Hard Drive

Problem

•Device driver error.

•One or more hard drives not recognized by the system.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Troubleshooting Your System

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