116 | Dell NM176 instruction

116

Troubleshooting Your System

Image 116

Dell NM176 owner manual 116

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m August NM176 Contents Opening and Closing the System Entering the BMC Setup Module BMC Setup Module OptionsMemory Information Screen Removing the Cooling Shroud Installing the Cooling Shroud Replacing the System BatteryRemoving the Optical Drive Installing the Optical Drive Installing a SAS Controller Card Troubleshooting Your System Safety First-For You and Your System 117 121 Glossary Contents Other Information You May Need About Your System Accessing System Features During Startup Front-Panel Features and Indicators Keystrokes for Accessing System Features Description Ctrl+SSata Configuration screen. This keystroke allows you to Documentation for your integrated NIC About Your System Power button Using the power button Power is turned off. If the powerPower button is enabled Power on. For more information, see Indicator During normal system operation System problemConnect USB 2.0-compliant devices to System Back-Panel Features and Indicators Connecting External Devices Indicator Button System Messages On the network Remote Bios update Retry the Bios update. If InstalledUsing the System Setup System Messages Causes Corrective Actions One or more memory Reinstall the memory See TroubleshootingFaulty or improperly Replace the diskette Faulty diskette drive or Ensure that the diskette Faulty or improperly Ensure that the RAC is Installed RAC Properly installed. SeeTroubleshooting Faulty keyboard controller See Getting Help on Configured Faulty or improperly Ensure that all memoryOr faulty system board Installed. See Troubleshooting System System configuration Enter the System Setup Setup program,Reinstall the operating Reinstallation information Faulty or improperly Installed PCIe card Expansion Cards on75. If the problem Width Error Slot n installed PCIe card Implement Remote Configuration Configuration requestFaulty drive. Parameters Ensure that the hard drive Troubleshooting a Hard Run the System Setup Settings. See UsingFaulty diskette or hard See Troubleshooting a Faulty memory module See Troubleshooting Settings faulty system Settings. See Using Battery35. If the problem Faulty system board See Getting Help on Diagnostics Indicator Codes See Installing a Hard Drive on Drives installed in your systemSee Troubleshooting IRQ Ensure that the diskette drive System Beep Codes Other failure Ensure that the optical driveSystem is in a Normal operating Faulty system board Bios error Reflash the Bios Failure faulty system board DMA initialization failureCmos write/read failure First 64 KB of main memory Odd/even logic failure Shutdown test failure Gate A20 failure Unexpected interrupt Protected mode Improperly installed or faultyMaster DMA-register failure Diagnostics Messages Alert Messages Entering the System Setup Program Responding to Error Messages System Setup Options Using the System Setup ProgramMain Screen System if any changes were made Hard drives installed in your system Devices during system startup. Available options canInclude the diskette drive, CD drive, hard drives, Network Auto default Boot Sequence RetryIntegrated devices on the PCI bus, and any installed Report Keyboard Errors Memory Information Screen CPU Information Screen Sata Configuration Screen PrefetchTo the operating system Management, this field is read-only Integrated Devices Screen Console Redirection Screen System Security Screen Sets the NMI feature On or Off Exit Screen System and Setup Password Features Using the System PasswordPage Using the System Setup Program Using the Setup Password See Disabling a Forgotten Password on Disabling a Forgotten PasswordBaseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Inside the System Installing System ComponentsRecommended Tools Optional Sink Power supply Hard drive Opening and Closing the System Removing the Bezel Installing the Bezel Opening the System Not leave tools or parts inside the system Cover Thumbscrew Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Installing and Removing the Cooling Shroud Tab Release latch System Battery Replacing the System BatteryPage Optical Drive Removing the Optical Drive Interface cable Installing the Optical DrivePower cable Retaining pins Configuring the Boot Drive Hard Drives Removing a Hard Drive Carrier Plunger Notches Tabs Installing System Components Removing the HDD1 Hard-Drive Carrier HDD1 hard-drive Plunger Carrier Interface cable Notches TabsPage Page Installing a SAS Controller Card Fan Assembly Removing the Fan Assembly Installing the Fan Assembly Cable tray Optional PCI Fan Assembly Removing the PCI Fan Assembly Installing the PCI Fan Assembly Chassis intrusion switch System supports a single nonredundant power supply Power SupplyRemoving the Power Supply P3 connector Installing System Components Expansion Cards Installing the Power SupplyInstalling an Expansion Card Installing System Components Slot Removing an Expansion Card Retainer Riser Card Removing the Riser Card Installing the Riser Card 16. Installing and Removing the Riser Card Screws Memory Module Installation Guidelines System Memory 512 MB None Installing Memory ModulesSample Memory Module Configurations Total Memory DIMM1A Close the system. See Closing the System on Page Processor Replacing the Processor Installing Wait If the heat sink has Rotate Heat sink in aPage Page Control Panel Assembly Service-Only Procedure Removing the Control Panel Assembly Installing the Control Panel Assembly Assembly Mounting holes System Board Service-Only Procedure Removing the System Board Assembly Installing System Components 21. Installing and Removing the System Board Plunger Installing the System Board Assembly Installing System Components Installing System Components Safety First-For You and Your System Start-Up Routine Troubleshooting IRQ Assignment Conflicts Checking the Equipment Monitor is not working properly Video memory is faulty Troubleshooting External ConnectionsTroubleshooting the Video Subsystem Troubleshooting the Keyboard 101 Troubleshooting the MouseTroubleshooting Basic I/O Functions Troubleshooting a Serial I/O Device Troubleshooting a USB Device 103 Troubleshooting a NICNIC cannot communicate with network Liquid spilled on the system Excessive humidity Troubleshooting a Wet SystemResponding to a Systems Management Software Alert Message 105 Troubleshooting a Damaged SystemSystem was dropped or damaged System-status indicators are amber 106 Troubleshooting the System BatteryTroubleshooting the Power Supply Troubleshooting System Cooling Problems 107 Troubleshooting System Memory Troubleshooting a Fan 109 Troubleshooting an Optical Drive Troubleshooting a Hard Drive Try using a different CD or DVD in the optical driveAction Troubleshooting Your System 111 Troubleshooting Your System Troubleshooting Expansion Cards 113 Troubleshooting the Microprocessor 115 116 Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System DiagnosticsFrom Removable Bootable Media From the Utility Partition 119 System Diagnostics Testing OptionsUsing the Custom Test Options Viewing Information and Results Selecting Devices for TestingSelecting Diagnostics Options System Board Jumpers Jumpers and Connectors System Board Jumpers System Board Connectors System Board Jumper Settings Description 123 Riser Card Connectors 124 125 MHz 3.3 Jumpers and Connectors Getting Help Obtaining Assistance127 Online Services Automated Order-Status Service Support ServiceProduct Information 129 Returning Items for Warranty Repair or Credit Before You Call 131 132 Online Support Mail Address Contacting Dell133 134 29 693China Online Support 135 Technical Support Customer Service Sales 136 Online Support International Access 137 138 139 140 Sales and Customer 141 Peripherals and Warranty Sales Ink and Toner Sales 142Online Support Support.euro.dell.com Czechdell@dell.com 143 Customer Service, Sales Or 512Technical Support Customer Service Sales Getting Help 144 145 Technical Support Customer Service, Sales 146 Division Getting Help Customer Service, Sales 9848 Or Eeuu 512147 148 Or your city STD code +Or toll-free Server Support Mail 149 150 01 2040870 907 Dial within U.K. only Sales dial within 0870 907 Only Dimension and Inspiron Getting Help 151Online Support Dial from within Jamaica only Technical Support 152 City Code Customer Service Dimension, PDA Electronics, Accessories SalesFax 2194-6202 Switchboard 2194-6000 Getting Help 153 Dimension, Inspiron, Electronics and Accessories 154Computers only Technical Support Dell Precision, OptiPlex, Latitude Technical Support Customer Service, Sales Getting Help 155Main 50-81-8800 Online Support Support.dell.com.ag Relational Sales 020 674 50 156020 674 55 Sales Getting Help Technical Support for XPS Computers only Customer Service157 Customer Service, Sales Operator Dial 158Clarocom Movistar 159 160 Status Service Sales Transaction Sales Customer Service, Sales Penang, Malaysia Getting Help161 Online Support Support.euro.dell.com Johannesburg 162 163 164 165 Amperes AC Alternating current 166 Celsius 167 168 169 170 171 172 Pixels across by the number of pixels up and down System diskette See bootable diskette Glossary 173 174 TCP/IP Transmission Control Protocol/Internet Protocol 175 176 177 Index Partition, 118 using Dell PowerEdge Post 179 Index 181 182