6Click the box next to Enable bidirectional support if it is not already checked.
7Click Apply.
8Click OK, and then try to print again.
Communication with printer lost when connected to Virtual Private Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns.
Resolving intermittent wireless communications issues
You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network.
Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time. These are possible solutions. Try one or more of the following:
DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK
Most Virtual Private Networks (VPNs) allow computers to communicate with only the VPN and no other network at the same time. Disconnect from the VPN before installing the driver on the computer or before running the wireless setup on the computer.
To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN connections. If you do not have a VPN Client software installed, check the connections manually using the Windows VPN Client.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to security or technical concerns.
TURN OFF THE WIRELESS ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON AGAIN
ELIMINATE NETWORK CONGESTION
If a wireless network is too busy, the computer and printer may have difficulty communicating with each other. Some causes of wireless network congestion can include:
•Transferring large files across the network
•Networked games
•
•Streaming video
•Too many computers on the wireless network at once
Troubleshooting
