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Dell PP20L owner manual Identifying Drivers, Reinstalling Drivers and Utilities

Models: PP20L

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Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you:

•Upgrade your operating system.

•Reinstall your operating system.

•Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

1Click the Start button and click Control Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties window, click the Hardware tab.

5Click Device Manager.

6Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. See "Reinstalling Drivers and Utilities" on page 100.

Reinstalling Drivers and Utilities

NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

1Click the Start button and click Control Panel.

2Under Pick a Category, click Performance and Maintenance.

3Click System.

4In the System Properties window, click the Hardware tab.

5Click Device Manager.

6Right-click the device for which the new driver was installed and click Properties.

7Click the Drivers tab.

8Click Roll Back Driver.

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Solving Problems

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Dell PP20L owner manual Identifying Drivers, Reinstalling Drivers and Utilities

Contents

Dell Inspiron 6400/E1505 Owner’s ManualModel PP20L Notes, Notices, and Cautions Abbreviations and AcronymsAugust P/N MD402Contents Determining Your Computer’s ConfigurationContents Running the Files and Settings Transfer Wizard4 Using the Keyboard and Touch Pad 6 Using Multimedia Mobile Broadband or Wireless Wide Area Network WWAN Physically Connecting to a Network or Broadband ModemIf you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray A program is designed for an earlier Drivers Dell Technical Support Policy U.S. Only Contents Finding Information These labels are located on the bottom of your computer To download Notebook System Software The operating system is already installed on your computer Determining Your Computer’s Configuration About Your ComputerFront View Solid green The battery is charging Flashing green The battery is almost fully chargedOff The battery is adequately charged or the computer is turned off Flashing orange The battery charge is lowMute the sound Turn the volume down Turn the volume up Play or pause The green lights located above the keyboard indicate the following Left Side View Right Side View A U D I O C O N N E C T O R S Back ViewUSB C O N N E C T O R S Connects an external VGA-compatible monitor Bottom View About Your ComputerConnecting to the Internet Setting Up Your ComputerSetting Up Your Internet Connection E-mail messages Toolbar settings Window sizes Internet bookmarks Transferring Information to a New ComputerIf you have a CD, click Use the CD I got from an ISP 5 Click Next Prepare the New Computer for the File Transfer Create a Wizard Disk 1 Click the Start button Connecting a USB Printer Setting Up a PrinterPrinter Cable Power Protection Devices Surge ProtectorsUninterruptible Power Supplies Line ConditionersSetting Up Your Computer Using the Display Adjusting BrightnessSwitching the Video Image Setting Display Resolution4 Try different settings for Color quality and Screen resolution Using the DisplayUsing the Keyboard and Touch Pad Numeric KeypadPower Management Key CombinationsSystem Functions Display FunctionsMicrosoft Windows Logo Key Functions Adjusting Keyboard SettingsQuickSet Key Combinations Touch Pad Customizing the Touch PadUsing a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Charge GaugeLow-Battery Warning Conserving Battery PowerPower Management Modes To enter standby mode Replacing the Battery Charging the BatteryConfiguring Power Management Settings Storing a Battery Using Multimedia Playing CDs or DVDsHow to Copy a CD or DVD Copying CDs and DVDsUsing Blank CDs and DVDs Helpful TipsAdjusting the Volume Adjusting the Picture Using Dell Media Experience and Dell MediaDirectIf the computer is turned on or in standby mode If the computer is turned off or in hibernate modeConnecting Your Computer to a TV or Audio Device Dell MediaDirect and Dell Media Experience HelpS-video and standard audio Composite video and standard audio Component-out video and standard audioS-Video and Standard Audio S-Video and S/PDIF Digital Audio 4 Plug the other end of the S-video cable into the S-video input connector on the TV Composite Video and Standard Audio Using MultimediaComposite Video and S/PDIF Digital Audio Using MultimediaUsing Multimedia 1 composite video adaptercomposite video cable standard audio cableComponent Video and Standard Audio 1 S-video TV-out connector 2 component video adapter1 component video adapter 2 component video cable 3 standard audio cableUsing Multimedia 1 component video adapter 2 component video cableComponent Video and S/PDIF Digital Audio Using Multimediaconnectors Using Multimedia1 component video adapter 2 component video-output 3 component video cableSetting Up the Cyberlink CL Headphones Enabling the Display Settings for a TV Using Multimedia Using Cards Installing an ExpressCardExpressCards ExpressCard BlanksRemoving an ExpressCard or Blank 1 ExpressCardInstalling a Media Memory Card Media Memory CardsRemoving a Media Memory Card Setting Up a Network Physically Connecting to a Network or Broadband ModemNetwork Setup Wizard Wireless Local Area Network WLANChecking Your Wireless Network Card What You Need to Establish a WLAN ConnectionSetting Up a New WLAN Connecting to a Wireless Local Area Network To access the Help and Support Center Enabling/Disabling the Wireless Network Card Mobile Broadband or Wireless Wide Area Network WWANWhat You Need to Establish a Mobile Broadband Network Connection Connecting to a Mobile Broadband Network Setting Up a Network Securing Your Computer PasswordsSecurity Cable Lock Computer Tracking Software If Your Computer Is Lost or StolenDo not share your password with other people Ensure that people are not watching you when you type your passwordSolving Problems Dell DiagnosticsDuring the assessment, answer any questions that appear Extended Test Accessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon Double-Clicking the Dell Support IconCD and DVD drive problems Drive ProblemsIf you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray Hard drive problems E-Mail, Modem, and Internet ProblemsIf you hear an unfamiliar scraping or grinding sound Error Messages characters in filenames L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T - Dell MediaDirect cannot verify the Digital M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E - A memory module may be ExpressCard Problems IEEE 1394 Device ProblemsKeyboard Problems External Keyboard problemsLockups and Software Problems Unexpected charactersThe computer does not start up The computer stops respondingDell MediaDirect problems Other software problemsA solid blue screen appears Ensure that the program is installed and configured properlyMemory Problems Network Problemsnetwork connector on the back of the computer and the network jack Ensure that the network cable is firmly inserted into both thePower Problems Mobile Broadband Wireless Wide Area Network WWANPrinter Problems Ensuring Sufficient Power for Your ComputerScanner Problems No sound from integrated speakers Sound and Speaker ProblemsNo sound from external speakers Video and Display Problems Touch Pad or Mouse ProblemsIf the display is blank What Is a Driver? DriversIf the display is difficult to read If only part of the display is readableReinstalling Drivers and Utilities Identifying Drivers2 Insert the Drivers and Utilities CD Resolving Software and Hardware Incompatibilities Restoring Your Operating SystemYou can restore your operating system in the following ways To start the Hardware TroubleshooterUsing Microsoft Windows XP System Restore Using Dell PC Restore by Symantec 1 Turn on the computer Using the Operating System CD 1 Save and close any open files and exit any open programs Solving Problems Adding and Replacing Parts Before You BeginRecommended Tools Turning Off Your Computer2 Turn off your computer. See Turning Off Your Computer on page Before Working Inside Your Computer3 Disconnect any telephone or network cables from the computer Optical Drive Hard Drive 1 optical driveoptical-drive security screw notch1 Follow the procedures in Before You Begin on page Memory Returning a Hard Drive to Dell3 If you are replacing a memory module, remove the existing module 4 Ground yourself and install the new memory module Modem Hinge Cover hinge cover Keyboardscribe 1 Follow the procedures in Before You Begin on page Wireless Mini-Card antenna cable connectors1 Mini-Card antenna cablesc Lift the Mini-Card out of its system board connector Adding and Replacing Parts Coin-Cell Battery Display 8 Lift the display up and away from the computer Internal Card With Bluetooth Wireless Technology 1 card doorcable cardAdding and Replacing Parts NOTE This feature may not be available on your computer Dell QuickSet FeaturesDell QuickSet Features Dell QuickSet Features Identifying Your Computer Traveling With Your ComputerPacking the Computer Travel Tips Traveling by AirContacting Dell support.dell.com supportCountry City Country City Country City Country City Country City Country City Country City Country City Country City toll-free 1-800-326-6061 or Country City Country City Country City 800 300 410 or 800 300 411 or Country City Country City Country City Country City Printers, and Projectors for Relationship or toll-freeCountry City Contacting Dell Specifications SpecificationsProcessor System InformationPorts and Connectors Specifications5-in-1 Media Memory Card Reader MemorySpecifications CommunicationsVideo AudioAudio continued SpecificationsDisplay Battery SpecificationsKeyboard Touch PadBattery continued SpecificationsAC Adapter PhysicalSpecifications EnvironmentalSpecifications Using the System Setup Program Viewing the System Setup ScreenSystem Setup Screen AppendixCommonly Used Options Computer, Keyboard, and Display Cleaning Your ComputerTouch Pad Floppy Drive Dell Technical Support Policy U.S. OnlyCDs and DVDs Definition of Dell-Installed Software and Peripherals FCC Notice U.S. OnlyDefinition of Third-Party Software and Peripherals FCC Class BMacrovision Product Notice Product nameDell Inspiron 6400 and Inspiron E1505 Model numberGlossary Page Page Page Page Page Page Page Page Page Page Glossary Index NumericsSee also hard drive See also optical drive Page Page Page Index