Troubleshooting Processors
Problem
•Error message indicates a processor problem.
•Front panel status LCD indicates a problem with the processors or system board.
•A processor heat sink is not installed for each processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
1Run the appropriate online diagnostics test. See "Using PowerEdge Diagnostics" on page 149.
2Remove power from the system and attached peripherals, and then disconnect the system from the electrical outlet.
3Open the system. See "Removing the Top Cover" on page 60.
4Ensure that each processor and processor heat sink is properly installed. See "Processors" on page 101.
5Close the system. See "Installing the Top Cover" on page 60.
6Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7Run the appropriate online diagnostic test.
8If the tests fail or the problem persists, continue to the next step.
9If only one processor is installed, see "Getting Help" on page 165, otherwise continue to the next step.
10Perform the following steps for each processor until a faulty processor is identified:
a Remove power from the system and attached peripherals, and then disconnect the system from the electrical outlet.
b Open the system. See "Removing the Top Cover" on page 60.
Troubleshooting Your System
