If the problem is not resolved, see "Getting Help" on page 165.
Troubleshooting a Hard Drive
Problem
•Device driver error.
•One or more hard drives not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. If possible, back up all files on the hard drive before you proceed.
1Run the appropriate online diagnostics test. See "Using PowerEdge Diagnostics" on page 149.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2If you are experiencing problems with multiple hard drives, skip to step 7. For a problem with a single hard drive, continue to the next step.
3Remove power from your system, reseat the hard drive, and restart the system.
4If your system has a SAS RAID controller card, perform the following steps:
aRestart the system and press <Ctrl><r> to enter the host adapter configuration utility program.
See the documentation supplied with the host adapter for information about the configuration utility.
bEnsure that the hard drive has been configured correctly for the RAID.
cExit the configuration utility and allow the system to boot to the operating system.
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Troubleshooting Your System
