133, Troubleshooting a Wet System 134, 135, 144, 150 | Dell XK946

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Troubleshooting the Mouse	131
Troubleshooting Basic I/O Functions	131
Troubleshooting a Serial I/O Device	132
Troubleshooting a USB Device	132
Troubleshooting a NIC	133
Troubleshooting a Wet System	134
Troubleshooting a Damaged System	135
Troubleshooting the System Battery	136
Troubleshooting Power Supplies	137
Troubleshooting System Cooling	138
Troubleshooting a Fan	138
Troubleshooting System Memory	139
Troubleshooting an Optical Drive	141
Troubleshooting a Hard Drive	142
Troubleshooting a SAS or SAS RAID Controller Card .	144
Troubleshooting Expansion Cards	145
Troubleshooting Processors	147

5 Running the System Diagnostics . . . . . . 149

Using PowerEdge Diagnostics	149
System Diagnostics Features	149
When to Use the System Diagnostics	150
Executing System Diagnostics	150

Contents

Image 8

Dell XK946 133, Troubleshooting a Wet System 134, 135, 144, Using PowerEdge Diagnostics 149 System Diagnostics Features

Contents

Page September XK946 Contents Disabling a Forgotten Password Removing and Installing the Top Cover Replacing a Hard Drive Carrier 101 Replacing the System Battery Safety First-For You and Your SystemTroubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting a Wet System 134 Using PowerEdge Diagnostics 149 System Diagnostics FeaturesExecuting System Diagnostics 150 133 153 Glossary About Your System Other Information You May Need Accessing System Features During Startup Keystrokes for Accessing System Functions Description Front Panel Features and Indicators Before the power is turned off. If Hard Drive Indicator Codes Hard Drive Indicators Smart Connecting External Devices Hard Drive Indicators Pattern Green element Amber eLement Back Panel Features and Indicators Power Indicator Codes Redundant Power Supply Indicators Indicator Function LCD Status Messages Indicators Illumination MeaningNIC Indications LCD Status Messages Code Test Causes System Name E1210 Cmos Batt LCD Status Messages Code Test Causes Corrective Actions E1418 CPU # E141F CPU PCI Perr E1712 PCI Serr CPU DMA E2020 CPU Config E2112 Mem Spare Crd # Dimm Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages System Messages Corrective Action System Messages Remote Access Controller initialization Defective system board Expansion card improperly installed or Diagnostics Messages Alert Messages About Your System Entering the System Setup Program Responding to Error Messages Using the System Setup Program Setup Menu Key Use Function Description System Setup Options Main Screen System Setup Program Options Description Memory Information Screen CPU Information ScreenMemory Information Screen Option Description CPU Information Screen Option Description Integrated Devices Screen Integrated Devices Screen Options Description PCI IRQ Screen Serial Communication ScreenPCI IRQ Screen Options Description Serial Communication Screen Options Description Embedded Server Management Screen System Security ScreenEmbedded Server Management Options Description System Security Screen Options Description System and Setup Password Features Trusted Platform Module TPM Security ScreenExit Screen 10. TPM Security Screen Options Description Using the System Password Assigning a System Password Using Your System Password to Secure Your System Disabling an Existing System Password Changing the System Password Using the Setup Password Assigning a Setup Password Disabling a Forgotten Password Baseboard Management Controller ConfigurationOperating With a Setup Password Enabled Disabling the System Password Entering the BMC Setup Module BMC Setup Module Options Using the System Setup Program Installing System Components Recommended Tools Inside the System Removing and Installing the Top Cover Inside the System Installing the Top Cover Removing the Top Cover Removing the Top Cover Removing a Drive Blank Hard DrivesBefore You Begin Installing a Drive Blank Removing a Drive Blank Removing a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive Removing a Hot-Plug Hard Drive Removing a Hard Drive From a Hard Drive Carrier Installing a SAS Hard Drive Into a SATAu Drive CarrierReplacing a Hard Drive Carrier SATAu SAS Power Supplies Removing a Power Supply Installing a Power Supply Removing a Power Supply Removing a Front System Fan Installing a Front System FanSystem Fans Hot-plugging a Front System Fan Removing a Back System Fan Hot-plugging a Front System Fan Installing a Back System Fan Hot-plugging a Back System Fan Removing a Back System Fan Housing Installing a Back System Fan Housing Removing a Back System Fan Housing Cooling Shroud Removing the Cooling Shroud Installing the Cooling Shroud Removing the Cooling Shroud SAS Controller Card 10. SAS RAID Controller Card SAS and SAS RAID Controller Card Cabling Guidelines Installing an SAS Controller CardRemoving a SAS Controller Card 11 .5-Inch SAS / SAS RAID Cabling Sataa connector on system board 12 .5-Inch SAS / SAS RAID Cabling RAID Battery Installing a RAID Battery Removing a RAID Battery 13. Installing a RAID Battery PCI Express Add-in Cards Configuring the Boot DeviceInstalling a PCI Express Card 14. Installing and Removing PCI Express Cards Removing the Optical Drive Optical DriveRemoving a PCI Express Card Installing the Optical Drive 15. Removing the Optical Drive Replacing an Optical Drive Mounting Tray 16. Optical Drive and Optical Drive Mounting Tray General Memory Module Installation Guidelines System Memory Non-Optimal Memory Configurations Memory Sparing Support Valid Memory Configurations Branch Memory Mirroring SupportChannel Riser a Riser B Riser C Riser D Memory Modes Dimm A1 Dimm B1 Dimm C1 Dimm D1 Removing a Memory Riser 17. Removing a Memory Riser Installing a Memory Riser Memory Population Rules Installing Memory Modules Removing the Memory Riser Cover 18. Installing Memory Modules 100 Processors Removing Memory ModulesRemoving a Processor Heat Sink 101 102 19. Installing and Removing a Processor Heat Sink 103 104 Installing a Processor Heat SinkRemoving a Processor Installing a Processor 105 106 21. Removing a Processor Filler Blank 107 108 System BatteryReplacing the System Battery 22. Replacing the System Battery 109 Activating the NIC TOE RiserRemoving the I/O Riser 110 Installing the I/O Riser 111 Installing a Drac 112 24. Installing a Drac 113 114 SAS Backplane Service-only ProcedureRemoving the SAS Backplane 3.5 Hard Drives 115 25. Removing the SAS Backplane 3.5-inch Hard Drives 116 Installing the SAS Backplane 3.5-inch Hard DrivesRemoving the SAS Backplane 2.5-inch Hard Drives 117 118 26. Removing the SAS Backplane 2.5-inch Hard Drives 119 Installing the SAS Backplane 2.5 Hard DrivesRemoving the Power Interposer Board 27. Removing the Power Interposer Board 120 Installing the Power Interposer Board 121 122 System Board Service-only ProcedureRemoving the System Board 123 Installing the System Board 124 125 126 Safety First-For You and Your System Start-Up Routine127 Start-Up Routine Indications Look/listen for Action Troubleshooting IRQ Assignment Conflicts IRQ Assignment Defaults IRQ LineChecking the Equipment 128 Troubleshooting External Connections Troubleshooting the Video SubsystemProblem Action Troubleshooting the Keyboard 130 131 Troubleshooting Basic I/O FunctionsTroubleshooting the Mouse 132 Troubleshooting a Serial I/O DeviceTroubleshooting a USB Device Troubleshooting a NIC 133 Troubleshooting a Wet System 134 Troubleshooting a Damaged System 135 Troubleshooting the System Battery 136 Troubleshooting Power Supplies 137 138 Troubleshooting System CoolingTroubleshooting a Fan Troubleshooting System Memory 139 140 Troubleshooting an Optical Drive 141 Troubleshooting a Hard Drive 142 143 Troubleshooting a SAS or SAS RAID Controller Card 144 Troubleshooting Expansion Cards 145 146 Troubleshooting Processors 147 148 149 Using PowerEdge DiagnosticsSystem Diagnostics Features When to Use the System Diagnostics Executing System DiagnosticsSystem Diagnostics Testing Options System Diagnostics Testing Options Function Using the Custom Test Options Selecting Devices for TestingSelecting Diagnostics Options 151 Viewing Information and Results 152 System Board Jumpers and Connectors 153 154 System Board ConnectorsSystem Board Jumpers Location Setting Description System Board Connectors Description 155 SAS Backplane Connectors 156 SAS Backplane Connectors 2.5-Inch System Front 157 SAS Backplane Connectors 2.5-Inch System Back 158 SAS Backplane Connectors 3.5-inch x5 Option Front 159 Power Interposer Connectors 160 Power Interposer Connectors 2.5-inch x8 Option Front 161 162 163 164 Obtaining Assistance 165 Online Services 166 167 Automated Order-Status ServiceSupport Service Before You Call 168 Diagnostics Checklist 169 Contacting Dell 170 Glossary 171 172 173 174 175 176 177 178 179 180 181 182 Index 183 184 185 NIC 186 Post 187 Expansion card 188 189 190