4Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Diagnostic Lights

65

Dell Diagnostics

68

Dell Diagnostics Main Menu

69

Drivers

70

What Is a Driver?

70

Identifying Drivers

70

Reinstalling Drivers

71

Resolving Software and Hardware Incompatibilities

72

Restoring Your Operating System

72

Using Microsoft Windows XP System Restore

72

Using Dell PC Restore by Symantec

74

5 Removing and Installing Parts

77

Before You Begin

77

Recommended Tools

77

Turning Off Your Computer

77

Before Working Inside Your Computer

78

Removing the Computer Cover

78

Inside View of Your Computer

80

System Board Components

81

Memory

82

Memory Overview

82

Installing Memory

83

Removing Memory

85

Cards

86

PCI Cards

86

PCI Express Cards

91

Drive Panels

100

Removing the Drive Panel

100

Removing the Drive-Panel Insert

101

Replacing the Drive-Panel Insert

102

Replacing the Drive Panel

103

6

Contents

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Dell YH242 Resolving Software and Hardware Incompatibilities, Using Microsoft Windows XP System Restore, 100, 101, 102