68 Troubleshooting Tools
Dell Diagnostics CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
If you experience a problem with your computer, perform the checks in "Solving Problems" on page49
and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTE: The Dell Diagnostics only operate on Dell computers.
1
Turn on (or restart) your computer.
2
When the DELL logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft
®
Windows
®
desktop, then shut down your computer and try again.
3
When the boot device list appears, highlight
Boot to Utility Partition
, then press <Enter>.
4
When the Dell Diagnostics
Main Menu
appears, select the test you want to run.
The system is operating in quick resume
mode. See "Using Intel Viiv Quick
Resume Technology (QRT)" on page46
for additional information.
• Press the power button
• Move the mouse
• Press any key on the keyboard
• Press any key on the optional MCE
remote control
• If the problem persists, contact Dell
(see
"Contacting Dell" on page137).
Another failure has occurred.
• Ensure that all hard drive and
CD/DVD cables are properly
connected to the system board (see
"System Board Components" on
page81).
• If there is an error message on your
screen identifying a problem with a
device (such as the floppy drive or hard
drive), check the device to ensure that
it is functioning properly.
• If the operating system is attempting to
boot from a device (such as the floppy
drive or hard drive), check system setup
(see "System Setup" on page127) to
ensure the boot sequence is correct for
the devices installed on your computer.
• If the problem persists, contact Dell
(see
"Contacting Dell" on page137
).
Light Pattern Problem Description Suggested Resolution
DIM_book.book Page 68 Monday, October 15, 2007 11:04 AM