Solving Problems 61
Sound and Speaker Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
No sound from speakers
NOTE: The volume control in MP3 and other media players may override the Windows volume setting. Always
check to ensure that the volume on the media player(s) has not been turned down or off.
UNLOCK THE SCANNER —Ensure that your scanner is unlocked (if the scanner has a locking tab or
button).
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —
1
Click
Start
, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
Scanners and Cameras
.
If your scanner is listed, Windows recognizes the scanner.
REINSTALL THE SCANNER DRIVER —See the scanner documentation for instructions.
CHECK THE SPEAKER CABLE CONNECTIONS —Ensure that the speakers are connected as shown on
the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers
are connected to the card.
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON —See the setup diagram
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
DIM_book.book Page 61 Monday, October 15, 2007 11:04 AM