60 Solving Problems
Printer Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
Scanner Problems CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup and
troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a
Printer" on page20).
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1
Click
Start
, click
Control Panel
, and then click
Printers and Other Hardware
.
2
Click
View installed printers or fax printers
.
If the printer is listed, right-click the printer icon.
3
Click
Properties
, then click the
Ports
tab. For a USB printer, ensure that
Print to the following port(s):
is set to
USB
.
REINSTALL THE PRINTER DRIVER —See the printer documentation for instructions.
CHECK THE SCANNER DOCUMENTATION —See the scanner documentation for setup and
troubleshooting information.
DIM_book.book Page 60 Monday, October 15, 2007 11:04 AM