Dell YH242 Lockups and Software Problems, Computer does not start up, Computer stops responding

R U N T H E H A R D W A R E TR O U B L E S H O O T E R — See "Resolving Software and Hardware Incompatibilities" on page 72.

Lockups and Software Problems

CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the Product Information Guide.

The computer does not start up

C H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 65.

E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T

The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system shutdown.

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, and then restart your computer.

A program stops responding

E N D T H E P R O G R A M —

1 Press <Ctrl><Shift><Esc> simultaneously.

2 Click Applications.

3 Click the program that is no longer responding.

4 Click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or on a floppy disk or CD.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.

Solving Problems

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