Emerson CC1000DM user manual O. U. .B. L. E. .S.H. O. .O. T. I. N. .G, Troubleshooting

S E T U P

Troubleshooting

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.T.R.O. U. .B. L. E. .S.H. O. .O. T. I. N. .G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

In case of difficulty, use this checklist:

❐Be sure the CC1000dm circuit board is seated firmly in the card cage.

❐Be sure the system is not overheating.

❐Check the cables and connectors to be certain they are secure.

❐Verify that the PMC modules are fully installed and seated firmly in the PMC slots.

Technical Support If you need help resolving a problem with your CC1000dm, visit http://www.artesyncp.com/support on the internet or send E-mail to support@artesyncp.com. Please have the following information handy:

•CC1000dm serial number and product identification from the sticker

•version and part number of the operating system (if applicable)

•whether your board has been customized for options

•license agreements (if applicable)

If you do not have internet access, please call Artesyn at (800) 327-1251 for further assistance.

Service Information If you plan to return the board to Artesyn Communication Products for service, visit http://www.artesyncp.com/support on the internet or send E-mail to serviceinfo@artesyncp.com to obtain a Return Merchandise Authorization (RMA) num- ber. We will ask you to list which items you are returning and the board serial number, plus your purchase order number and billing information if your CC1000dm hardware is out of warranty. Contact our Test Services Department for any warranty questions. If you return the board, be sure to enclose it in an antistatic bag, such as the one in which it was originally shipped. Send it prepaid to:

Artesyn Communication Products

Test Services Department

8310 Excelsior Drive

Madison, WI 53717

RMA #____________

Please put the RMA number on the outside of the package so we can handle your prob- lem efficiently. Our service department cannot accept material received without an RMA number.

10004281-02 CC1000dm User’s Manual 2-13