EnGenius Technologies ENH500 user manual Appendix a Troubleshooting, Question Answer

Appendix A – Troubleshooting

This appendix provides problem-solving information you may find useful in case you need to troubleshoot your ENH500. It also includes information about contacting technical support.

A.1 Problem Solving

Question	Answer
How do I reset the ENH500?	There are two ways to reset the ENH500, a
	hardware method and a software method.
	Both methods return the ENH500 to its
	factory default configuration.
	To use the hardware method, press reset
	button behind the hole of the PoE injector
	for 10 seconds; open the cover on the
	bottom panel of the ENH500 and find the
	Reset button (see section 2.1). Using a flat
	object such as a pencil, press the Reset
	button for approximately 10 seconds and
	then stop pressing.
	To use the software method, click Restore
	to Factory Default in the Management
	menu.
Why do I not see traffic pass after I connect	The ENH500 uses a proprietary PoE injector
the ENH500 to a PoE switch?	and will not work with standard
	802.3af-compliant PoE switches.
What is the default IP address of the	The default IP address is 192.168.1.1
ENH500?
I plugged the PoE to the Ethernet port on	You need to plug the Ethernet cable
the back of ENH500 but the unit is not on,	connect to PoE injector, and connect the
how come?	power adapter comes with the package to
	the “DC IN” port on the PoE injector
When I install the PoE connection to the	The ENH500 uses a proprietary PoE injector
ENH500, what kind of PoE should I use?	and will not work with standard
	802.3af-compliant PoE switches.