Enterasys Networks ANG-1000 manual Technical Support, Government Commercial Computer Software

Appendix D	Technical Support
License Agreement & Support

U. S. Government - Commercial Computer Software

This Licensed Software is Commercial Computer Software as provided in 48 CFR 2.101 and is licensed to U.S. Government agencies and personnel only with the rights set forth in this license. The use of the Licensed Software by the Government constitutes acknowledgment of Enterasys's proprietary rights in the Licensed Software. The manufacturer is Enterasys Networks, 35 Industrial Way, Rochester, New Hampshire 03866. The licensee or user of this product agrees not to remove any of the RESTRICTED RIGHTS legends and markings included in this software and associated documentation.

Technical Support

Enterasys Networks provides easy access to technical support information through a variety of services.

Support from Enterasys Networks

Enterasys Networks offers two ways of contacting customer support personnel.

On-line Services

To receive answers to technical questions on Aurorean Virtual Network products, send E-mail to:

support@enterasys.com

Please include your name, title, company, and phone number in all correspondence.

Phone Support

Enterasys Networks customer support personnel are available by calling

1-800-872-8440. When you call, please call from a position where you can operate the RiverMaster management application or view the server ’s LEDs, and make sure you have the following information ready:

HState of the LEDs on both the front and rear panels of the server(s)

HA list of the error messages appearing in the RiverMaster message/alarm display

Aurorean Network Gateway-1000 User’s Guide 53