Technical Support | Enterasys Networks ANG-1000 manual

Appendix D	Technical Support
License Agreement & Support

U. S. Government - Commercial Computer Software

This Licensed Software is Commercial Computer Software as provided in 48 CFR 2.101 and is licensed to U.S. Government agencies and personnel only with the rights set forth in this license. The use of the Licensed Software by the Government constitutes acknowledgment of Enterasys's proprietary rights in the Licensed Software. The manufacturer is Enterasys Networks, 35 Industrial Way, Rochester, New Hampshire 03866. The licensee or user of this product agrees not to remove any of the RESTRICTED RIGHTS legends and markings included in this software and associated documentation.

Technical Support

Enterasys Networks provides easy access to technical support information through a variety of services.

Support from Enterasys Networks

Enterasys Networks offers two ways of contacting customer support personnel.

On-line Services

To receive answers to technical questions on Aurorean Virtual Network products, send E-mail to:

support@enterasys.com

Please include your name, title, company, and phone number in all correspondence.

Phone Support

Enterasys Networks customer support personnel are available by calling

1-800-872-8440. When you call, please call from a position where you can operate the RiverMaster management application or view the server ’s LEDs, and make sure you have the following information ready:

HState of the LEDs on both the front and rear panels of the server(s)

HA list of the error messages appearing in the RiverMaster message/alarm display

Aurorean Network Gateway-1000 User’s Guide

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Enterasys Networks ANG-1000 Technical Support, Government Commercial Computer Software, Support from Enterasys Networks

Contents

Aurorean Virtual Network ANG-1000 User’s Guide Aurorean Network Gateway-1000 User’s Guide Iii Important Safety Instructions Table of Contents Configuring the ANG-1000 with Aurorean Web Vii Page About This Guide Contents of the Guide Conventions Used in This Guide About This Guide Related Publications Related PublicationsPage ANG-1000 Front Rear OverviewSystem Description System Description ANG-1000 Topology Unpacking the ANG-1000 Installation Location Planning Connecting CablesAccessories Ethernet Cables PowerConnecting Cables Aurorean Network Gateway-1000 Do one of the following as shown in FigureANG-3000/7000 Chapter Connecting Power to the ANG-1000 Connecting Power to the ANG-1000 Connecting the Power Cable to the Power Supply Front Power LED will light the moment you power up the unit Rear Panel Link LEDs Checking ANG-1000 ConnectionsFront Panel LEDs Chapter Checking ANG-1000 Connections COM1 and COM2 Leds are not operational at this time PowerActive Internet Before You Begin Configuring the ANG-1000 with Aurorean Web Config Configuring the ANG-1000 with Aurorean Web Config To log into Web Config, perform the steps below Logging into Web ConfigLogin window appears as shown in Figure VPN Status window appears as shown in Figure VPN Viewing VPN Status Firmware Upgrade window appears as shown in Figure Click the Firmware Upgrade menu optionFirmware Update window appears as shown in Figure Downloading the Latest Firmware Second Firmware Update Window ANG-1000 will take a few moments to accept the new software Aurorean Network Gateway Firmware Update Click the VPN Setup menu option Setting Up the VPNVPN Setup window appears as shown in Figure Aurorean Network Gateway VPN Setup Click Apply Setting Up the Internet Connection Do one of the following Click the Internet Setup menu optionInternet Setup window appears as shown in Figure Configuring the ANG-1000 with Aurorean Web Config Click the LAN Setup menu option Setting Up the LANLAN Setup window appears as shown in Figure LAN Setup Configuring the ANG-1000 with Aurorean Web Config Begin Firewall Setup by performing the following steps Setting Up the FirewallClick the Firewall Setup menu option Firewall Setup window appears as shown in Figure Connectivity Setup LAN Connection Aurorean Network Gateway Firewall Setup Click the Set Password menu option Setting Your PasswordSet Password window appears as shown in Figure Set Password Device Status window appears as shown in Figure Checking Device StatusClick the Device Status menu option Device Status Window Route Table Network DevicesInterrupts System Log Click the Advanced Utilities menu option Using Advanced UtilitiesAdvanced Utilities window appears as shown in Figure Advanced Utilities Using the Configuration Editor Configuration Edit window appears as shown in Figure Click the Configuration Edit menu option File/etc/config/config Configuring IP Port Forwarding Usage Follow the steps below to configure IP port forwardingSwitch Arg Definition Example Page Glossary Aurorean Web ConfigAurorean Network Gateway Aurorean Policy Server Firewall Ethernet Generic Routing Encapsulation GRE Internet Service Provider ISPIP Address IP Security Protocol IPSec Network Address Translation NAT LEDsMac Address Point of Presence POP Network AdministratorPoint-to-Point Protocol PPP Point-to-Point Tunneling Protocol Pptp Routers RiverMasterTunneling Virtual Private Network VPN Category Parameters SpecificationsThis appendix details the specifications of the ANG-1000 Specifications Pin Assignments Pin SignalLink 1 Trusted Link 2 External Pin Assignments License Grant License Agreement & SupportEnterasys Networks License Agreement Warranty Appendix D Infringement IndemnificationLimitation of Liability Applicable Law TerminationInternational Provisions Support from Enterasys Networks Technical SupportGovernment Commercial Computer Software Technical Support Returning Products for Repair Index POP Index Index