Epson 1000, 1500 Troubleshooting, Troubleshooting

Chapter 3

Troubleshooting

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . 3-8

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Option Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

Data Dump Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27E Replacing the Imaging Cartridge . . . . . . . . . . . . . . . . . 3-29

Troubleshooting 3-1

Contents

Page circuit Page Page Contents Controlling Your Printer Chapter Paper Handling Choosing Paper Selecting a paper size Loading Paper Loading single sheets Page Technical Specifications Appendix B HP Emulation Mode Appendix C LQ and FX Emulation Modes Getting Started Safety Information Laser Safety 2 Getting Started CDRH Regulations Internal Laser Regulation Ozone Emission 4 Getting Started Laser Printer Precautions CAUTION: HOT SURFACE High voltages are present inside the printer when the power is turned on Important Safety Instructions 1.Read all of these instructions 2.Follow all warnings and instructions marked on the printer 4.Do not use this printer near water 9.Donotputyourprinterwherethecordwillbewalkedon Except as specifically explained Reference Guide A.When the power cord or plug is damaged or frayed B.Ifliquidhasbeenspilledintoit C.Ifithasbeenexposedtorainorwater Controlling Your Printer The Control Panel Display (LCD) PRINTING 1-2Controlling Your Printer Indicator lights Buttons Controlling Your Printer 1-4Controlling Your Printer Tip: Other common uses for these buttons are as follows: LI ON LINE 0 RESET Presstostopprintingortoclearremainingdata Other control panel features Using the Printer with Software Note: The descriptions below assume that you have already installed your software 1-6Controlling Your Printer Lotus® 1-2-9Release Microsoft® Word Windows™ 3.0 or 1-8Controlling Your Printer 9.Select the port you are using (most commonly LPT1: if you areusingtheparallelportorCOM1:ifyouareusingthe serial port) 10.Select Setup 11.Match the memory on the screen to the memory in your printer 12.Select the graphics resolution you want to use 7.Press 8 Press Enter WordStar® Selecting fonts Lotus 1-2-3Release Microsoff Word WordPerfect 1.Press Ctrl+F8 Entering printer commands 1.In the non-Wysiwygmenu, select Print 2.Select Printer from the next menu 1-12 Controlling Your Printer 3.Select Options 4.Select Setup For example, to specify landscape orientation, you type the following: \027\038\108\049\079 ESC*c10A ESC*c1200B ESC*c0P 1.Press Shift+F8 Type the command. (Use Forexample,todrawaverticalrule10dotswideand1200 dots long, type: 7.Press Enter four times 1-14 Controlling Your Printer Printing foreign of other characters Microsoft Word 1.Press^Pandthenpress0 3.Type the number corresponding to the character you want, and press Enter 4.PressEsctoexitthemenu To print other characters: Enhancing Print Quality Adjusting print density If your test prints are too light or too dark, adjust print density as follows: 1.Press the LEVEL 2 button 2.Press V until the following appears: 0 DENSITY L”“” D b The RITech setting Checking the RITech setting RITech RITech 1-20Controlling Your Printer Changing the RITech setting You can select LIGHT, MEDIUM (the factory setting), HEAVY, orOFF To change your RITech setting, follow these steps: 1.Enter SelecType Level 2 by pressing theLEVEL 2 button 2.Press V until RITech appears on the display Sharing Your Printer AUTOSENSE setting 1-22Controlling Your Printer Using Printer Emulations c1 HP IIP LaserJet (ActionLaser 1000) CI HP III LaserJet (ActionLaser 1500) c3 Epson LQ P Epson FX Switching printer emulations SelecType Intelligent Emulation Switch Emulation control languages Emulation control languages are intended for experienced users and programmers Epson Job Language (EJL) Printer Job Language (PJL) Emulation Switch (ES) Epson Job Language command summary Overview of the EJL commands Command summary for using EJL @EJL COMMENT <comment strings> <LF> Comment <comment Hexadecimal: 40 <comment> [0D] 0A @EJL INQUIRE NAME <LF> Inquire printer name Paper Handling Choosing Paper Selecting a paper size 2-2 Paper Handling Loading Paper see your Setup and Maintenance Loading single sheets Paper Handling To feedpaperonesheetatatime,followthesesteps: 2.Make sure the printer is on line 3.Open the paper cover and remove the stack of paper from the paper bin of the If you leave the paper feed selector in the Loading envelopes, /labels, transparencies, and heavy paper Adjust the print density using SelecType Level 2 if printing is too light 2-6Paper Handling Troubleshooting General Problems 3-2Troubleshooting Page Be sure that you do not load too much paper in the bin 3-4Troubleshooting The ON LINE light is on but nothing prints Setup and Maintenance Make surethatyoursoftwareisproperlysetupforyour printer The imagingcartridgemaybeempty.Replaceitasdescribedat the end of this chapter Printer doesn’t print and the ON LINE light is off 3-6Troubleshooting Ifyouareusingaserialinterface,makesurethatyousetan 8-bitdata word and not a 7-bitword in your interface settings in SelecType SelecType does not function as expected Never save settings to the same macro number in different interface channels Print Quality Problems Dark or dirty background Change the DENSITY option in SelecType Level 2 for light print Clean the paper path inside the printer using a clean, soft, dry cloth 3-8Troubleshooting Vertical black or white bands or lines Horizontal black or white bands or black page Install a new imaging cartridge as described at the end of this chapter Uneven darkness Toner smudges Missing areas on printed image 3-10 Troubleshooting Completely blank pages Check to be sure the imaging cartridge is installed as described in theSetup and Maintenance guide in the guide fuser Memory Problems ADD MEMORY FOR CH INSUFF MEMORY PAGE BUFFER FULL SET FULL PRINT Page Option Problems A font cannot be selected or the message CARD ERROR appears Remove and carefully reinsert the cartridge Paper does not feed from the optional lower paper cassette Be sure you have made the proper choice with your application software FEED JAM with optional lower paper cassette 1.Remove the lower paper cassette as shown below 5.Press CONTINUE. The jammed page is automatically reprinted Page M e s s a g e s COPY END X/X [S] COVER OPEN [E] DATA [S] FEED EJL [S] FEED JAM [E] ILLEGAL CARD #X [E] INITIALIZE [S] The printer is being reset to the default settings INSUFF MEMORY [E] NEW CARTRIDGE? [S] PAGE BUFFER FULL [E] PAPER FEEDING [S] The printer is feeding paper PAPER JAM [E] PAPER OUT (paper source) (paper size) [E] PAPER SIZE ERROR [E] PJL [S] The printer is in PJL mode. See “Emulation control languages” in Chapter PRINTING [S] PS& xxx [S] RAM CHECK X.X MB [S] The printer is checking RAM (X.X = capacity) RAM Error [E] READY [S] REINSERT CARD [E] REMOVE CARD [E] off line RESELECT TRAY [E] RESET [S] ROM Check [S] The printer is checking ROM SAVE MEMORY OVERFLOW [E] SERVICE REQ. CXXXX [E] SERVICE REQ. E00XX [E] STANDBY XXX [S] STARTUP ERROR [E] TRAY SET (paper source) (paper size) [E] WAIT [S] The printer is being reset after a STARTUP ERROR Data Dump Mode 1.Make sure that the printer is loaded with paper and turned off Hold down the Page R e p l a c i n g t h e I m a g i n g C a r t r i d g e Q Do not touch the fuser, which is marked with a CAUTION HOT SURFACE label 1.Turn on the printer 3.Dispose of the imaging cartridge with nonburnable items CAUTION: Do not turn the imaging cartridge upside down Do not expose the imaging cartridge to light any longer than necessary 3-30Troubleshooting Page 8.NextyouresettheTONERsetting.Threemessagesflashin rotation on the display: NEW CARTRIDGE YES, PRESS RESET NO, PRESS CONTINUE 9.Press RESET to change the TONER setting to NEW (full) SelecType SelecType Overview Quick Reference 4-2SelecType Using SelecType The control panel The display Page SelecType tutorial In the INPUT submenu, you can display any of the options listed below AUTO STD OPT +INPUT STDb Options See Quick Reference Guide AUTO CONT 4 AUTO CONT. OFF b ON or OFF CH TIMEOUT :CH TIMEOUT 60 b 10 to 600 (in increments of 10) COPIES DENSITY EMULATION CH P b SET LJ-2P (ActionLaser 1000 only) 3/P/Si (ActionLaser 1500 only) Epson GL 4-10SelecType FEATURE PRINT $ FEATURE PRINT b b PRINT Press ) to print out the feature page FONT FONT SAMPLE FULL PRINT 4 FULL PRINT 0 b 0 to 4-12 SelecType INPUT : INPUT AUTO LT b AUTO ST D (Standard) OPT (Optional) INTERFACE 4 INTERFACE b P (Parallel) The PARALLEL option has these three submenus: 4 CH P CONFIG Page Page : DTR ON ) ON or OFF 0 XON/XOFF ON b ON or OFF 4 ENQ/ACK OFF b ON or OFF 0 DSR LANG MACRO Press 4 to exit this submenu without saving a macro e CAUTION: START UP ERROR SelecType DELETE MACRO +l b EXE 1 to MEMORY LEFT OFFSET PAGE COUNTER PAGE SIZE RITech RX-BUFFERSIZE telling you to add memory Page STANDBY 4STANDBY DISABLE b E N A B L E DISABLE STATUS SHEET : STATUS SHEET b b PRINT SUB CONFIG SYSTEM CONFlG TONER USER Using AUTOSENSE USER +AUTOSENSE b SET AUTOSENSE INDIVIDUAL Assigning memory in /ND/V/DUAL mode 4-28SelecType After choosing INDIVIDUAL, press ) to move to the following display: 0.5M +S:O P:1 O:0 b SET P: S: 0-9(ActionLaser 1500 only) C A N 4 I N I T I A L I Z E b E X E 4 (cancel)or)(execute) VERSION Options What’s Available Epson PostScript card (C82605*) Epson GL Identity card (C82602”) Face-upoutput tray (C81231*) 5-2 Options Page Memory chips sets ldentity Cards Epson PostCript card Follow these guidelines when using the optional Epson PostScript identity card Options Cl If you set EMULATION to one of the Intelligent Emulation Epson GL identity card Follow these guidelines when using the optional Epson GL identity card 5 - 6 Options 1500 users only): 1.The power-ondefault channel becomes Channel S Caring for cards When you use the cards. follow these precautions: Avoid touching the small gold connectors (contacts) along the card’s edge Options QAlways turn the printer off before you insert or remove a card Inserting a card You can insert an identity card into slot A only Ifyouuseanidentitycard,turnofftheprinter.Ifyouusea fontcard,settheprinter off 2.Holdthecardsothatthearrowisontopandpointstoward the slot Removing a card eNever remove an identity card when the printer’s power is on 2.Graspthecardatthecenterandgentlypullitstraightoutof the slot Recovering from an error REINSERT CARD Font Cartridges font only in HP change the printer emulation, use the SelecType Level 2 EMULATION option in Chapter Bitmap font Page cartridges (continued) Scalable font cartridges CAUTION: Do not use any other HP font cartridges with your printer, or you my damage it Inserting a font cartridge 1.MakesuretheprinterisofforofflinewiththeFEED light off 2.Holdthecartridgesoitslabelfacesup Insert the cartridge into the slot and press firmly until it snaps into place 4.Turnontheprinterorsetitonline Removing a font cartridge The Face-up Output Tray Page The Lower Paper Cassette Unit Installing the lower paper cassette unit Page Using the lower paper cassette Page Optional Interface Boards Installing an inferface board Page 5-24Options Inserttheinterfacecable(s)intotheU-shapedpartofone Installing the PCL5/RITech upgrade board Removing the controller board 1.Turnofftheprinterandunplugthepowercablefromthe electrical outlet Remove the optional card, cartridge, or lower paper cassette unit,ifinstalled 3.Turntheprintersothatitsleftsideisfacingyou Page Page Page Inserting the upgrade board Reinstalling the controller board Page You have to attach the interface Checking the installation The Memory Chip Sets 0.5MB RAM Chip Set Each set contains four 256 Kbit x 480 ns DRAM 20-pinDIP chips 2.0MBRAMChipSet Each set contains four 1 Mbit x 480 ns DRAM 20-pinDIP chips When to increase your printer’s memory These messages are described in more detail in Chapter PUsing an optional identity card requires at least 1.5MB RAM Selecting a memory chip set combination Installing memory chip sets 5-36Options of the 5-38Options Page Installing chip sets on the controller board B A Sector IC number A (for ActionLaser 1000 only) 31,32,33,34 B10,11,12,13 C14,15,16,17 CAUTION: Page Page Page Page Checking the printer’s memory 1.Turn on the printer power and watch the display for the following: RAM 5-46Options Technical Specifications Printer Specifications Printing Printing method: Laser beam scanning and dry electrophotographic process Paper and paper delivery Page Consumable products Mechanical Electrical Controller hardware CPU: Environmental Temperature: Humidity: Altitude: Printer location: sources of interference Interface Specifications The printer has the following resident interfaces: 0 Parallel 0 RS-232Cserial (ActionLaser 1500 only) Parallel interface Your printer is equipped with an 8-bitparallel interface A-10Technical Specifications Technical Specifications A-11 Interface timing Serial interface Handshaking Error handling An*characterisprintedifaparityerror,framingerror,or overrun error is detected Serial interface pin assignments Technical Specifications A-13 A-14Technical Specifications Initialize Reset Default settings Page HP Emulation Mode Introduction ActionLaser to HP LaserJet print feature comparison B-2HP Emulation Mode ThesizeoftheprintableareafortheHPLaserJetseriesIIPand HP Emulation Mode B-3 Character dipping Paper handling HP Emulation Mode B-5 SelecType Options H E I G H T : X X P T b SET 4.00 to 999.75 (instepsof0.25) (instepsof0.25) or PITCH 4 XXCPI b SET 0.44 to 99.99 (in steps of 0.01) or SUB CONFIG Page Available Fonts and Symbol Sets This section describes the fonts and symbol sets available in HP emulation B-10HP Emulation Mode Resident bitmap fonts Q 26 symbol sets are available for all fonts HP Emulation Mode B-11 Resident scalable fonts B-12HP Emulation Mode bold 12point abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyrz ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUWWYZ abcdefghijklmnopqrstuwvxyz HP Emulation Mode B-15 ABCDEFGHIJKLMNOPQRSTUVWXYZ abcdefghijklmnopqrstuvwxyz Symbol sets B-16HP Emulation Mode The following table lists the resident symbol sets in HP emulation HP Emulation Mode B-17 B-17 Page ISO ANSI ASCII (OU) 0 @ P ’ p 1! 1 A Q a q Roman-8(8U) tireif% ECMA-94 Latin-1(ON) / ? O _ o # IBM-US(10U) b 0 @ P. p c fi a ifi L y a @4 IBM-DN(11U) b 0 @ P‘ p C E a iif L JL a hbfif-t+‘JJ c h q T(8HXhxeYiy Page Page Page Page Page Page Page Page Default Settings B-30HP Emulation Mode HP Emulation Mode B-31 HP Emulation Command Summary B-32HP Emulation Mode Page Printer commands arranged by topic Note: B-34HP Emulation Mode HP Emulation Mode B-35 B-35 B-36HP Emulation Mode HP Emulation Mode B-37 B-37 B-38 HP Emulation Mode B-38 point HP Emulation Mode B-39 B-40HP Emulation Mode HP Emulation Mode B-41 B-41 GL/2 mode B-42 HP Emulation Mode HP Emulation Mode B-43 B-44HP Emulation Mode Epson GL/2 Mode Introduction HP Emulation Mode B-45 Two modes of Epson GL/2 SelecType options Page 0 OFF b OFF” A0, A1, A2, A3 or A4 (to XXX) LT (toXXX) ORIGIN : CORNER b C O R N E R END-Determinesthe type of line-ending : BUTT b B U T T SQUARE JOIN-Definesthe join shape AUTOEJECT : OFF b O F F 10 to HP Emulation Mode B-51 Epson GL/2 mode commands summary LJ3=GL/2 mode B-52HP Emulation Mode HP Emulation Mode B-53 B-53 GL -Likemode LQ and FX Emulation Modes Operating as an LQ or FX printer C-2LQ and FX Emulation Modes 4ORIENT. PORT b P O R T ( P o r t r a i t ) LAND (Landscape) The FONT options selects a font by typeface 4 FONT C O U R I E R b C o u r i e r Prestige SUB CONFIG : SUB CONFIG p P I T C H CGTABLE CONDENSED 0 R-MARGIN 80 ) 1 to available al c LQ and FX Emulation Modes C-5 : T-MARGIN0.50 b 0 . 50 - 150 (inch) (inch) 4 TEXT 66LINES F 1 to available C-6LQ and FX Emulation Modes Page Page : ZERO CHAR 0 b BorO b BorO C W I D E P A G E O N b ON or OFF 4 B-IMAGEDARK b D A R K LIGHT BCODE Tables ABCDEFGHIabcdefg012345 Character tables Page Factory setting LQ and FX Emulation Modes C-13 Command Summary The following commands are available in FX emulation but not in LQ emulation: The following commands are available in LQ emulation but not in FX emulation: ESCG/ESCE SI/ESC SI ESC ESC w ESC &, ESC K, ESC L, ESC Y, ESC Z, ESC*, and ESC ^ ESC C, ESC C0 C-16LQ and FX Emulation Modes DEL ESC EM Your printer supports 1,2, and R for n The following section lists and describes all FX and LQ commands by topic Printer operation: Vertical motion: (continued) ESCJ Horizontal motion: Font enhancement: Word processing: Character handling: Graphics: LQ and FX Emulation Modes C-29 Glossary buffer cache character set character spacing characters per inch (cpi) Page feature print fixed pitch font hex dump mode identify (IC) cards initialization Returns the printer to its defaults (fixed set of conditions) input buffer interface A typestyle in which the characters slant. This sentence is italicized Page pitch point size portrait printer driver See driver proportional spacing RAM reset RITech ROM SelecType serial interface status sheet symbol set toner Index DSR function, 4-15 DTR function, 4-15 also Enhancing print quality, 1-17 -21Entering printer commands, l-12 Epson GLidentitycard,5-2,5-6-7Graphics, problems, 3-6 Handshaking, A-13 Heavy paper Help,wheretoget,1 Hexadecimal Dump Mode, 1-5, 3-27 HP emulation mode, 1-23 -30 B-1 Page Paper choosing, 2-2 choosing size, 2-3 envelopes,2-5-6 feed problems, 3-24, 3-16 handling, 2-1 -6heavy paper, 2-5 -6 jamproblems,3-24,3-16 labels, 2-5 PAPER SIZE ERROR message Page Symbol sets HP, B-9, B-16 LQ/FX, C-10 SYSTEM CONFIG function USER function Page SelecType Level SelecType Level 1 LJ-2Pand 3/P/Si modes SelecType Level 1 in Epson GL/2 mode SelecType Level 1 in LQ and FX modes