122Solving Problems

Problem

Solution

 

 

Your print has gaps or

◗ Check the expiration date printed on each of the ink cartridges. If the cartridge is

appears faint.

too old, replace it as described on page 100.

 

◗ Make sure the Media Type setting in the printer software is correct for the media

 

you’re printing on.

 

◗ Run a nozzle check and cleaning cycle (see page 96).

 

◗ Check the ink indicators and light and replace ink cartridges if your ink supply is low,

 

as described on page 100.

 

◗ The paper thickness setting is not correct for the paper you’re printing on. Use your

 

printer software (page 51 for Mac OS X, page 67 for Mac OS 9, or page 86 for

 

Windows) to choose the correct setting. When you’re done printing with a custom

 

paper configuration, be sure to return the setting to standard (STD).

 

◗ The platen gap setting is too wide. Use the Menu system to change the setting to

 

STANDARD, or to NARROW if printing on very thin paper. See page 39 for

 

instructions.

 

 

Your print appears

◗ Make sure the Media Type setting in the printer software is correct for the media

blurry or smeared.

you’re printing on.

 

◗ If you’re printing on non-EPSON media, you may need to adjust the paper thickness

 

setting, drying time, or color density. Use your printer software (page 51 for Mac

 

OS X, page 67 for Mac OS 9, or page 86 for Windows) to choose the correct

 

setting. When you’re done printing with a custom paper configuration, be sure to

 

return the setting to standard (STD).

 

◗ Your paper doesn’t meet the required specifications or wasn’t stored in a dry,

 

humidity-free environment. Load new paper.

 

◗ If you’re using cut sheet media, make sure the printable side is face down in the

 

tray.

 

◗ Ink has leaked into the paper path. Wipe the paper path area of the printer with a

 

soft, clean cloth. See page 111 for cleaning instructions.

 

◗ Turn off High Speed in your Advanced settings.

 

◗ The platen gap setting is too narrow. Use the control panel to change the setting to

 

WIDE or WIDER. See page 39 for instructions.

 

◗ Run a nozzle check and cleaning cycle (see page 96).