Solving Problems 125

 

Solving Miscellaneous Printing Problems

 

If your printouts are not what you expected, try the suggestions below:

 

 

Problem

Solution

 

 

Your print has incorrect or

◗ Make sure your software is installed correctly and the printer is selected.

garbled characters.

◗ Clear any stalled print jobs from the Print Center or Printer Setup Utility

 

 

(Mac OS X), Monitor IV (Mac OS 9), or Spool Manager (Windows 98 or Me).

 

◗ Turn off the printer and computer. Make sure the interface cable is securely

 

plugged in at both ends.

 

 

Your print has incorrect

◗ Check the page size or paper size settings in your application. Make sure they

margins.

are within the printer’s printable area.

 

◗ Make sure the Paper Size and Borderless settings in your printer software are

 

correct for the paper you’re using.

 

◗ Paper is loaded incorrectly. Follow the instructions in Chapter 1 to reload the

 

paper.

 

◗ The PAPER MARGIN (roll paper margin) setting on the PRINTER SETUP menu

 

is incorrect. If you’re using roll paper, check the setting for PAPER MARGIN.

 

See the on-screen SP 4000 Reference Guide for more information.

 

 

Your image is inverted.

◗ Turn off the Flip Horizontal setting in your printer software. See page 49 (Mac

 

OS X) page 66 (Mac OS 9) or page 84 (Windows) for instructions.

 

 

Blank paper is printed.

◗ Make sure your software is installed correctly and the printer is selected.

 

◗ Make sure the Paper Size setting in your printer software is correct for the

 

paper you’re using.

 

◗ Make sure the Paper Source setting in your printer software is correct.

 

 

A ruled line on your print

◗ Align the print head as described on page 99.

appears to shift.

 

 

 

Color images print in black

◗ Make sure Color/B&W Photo is selected in your printer software.

only.

 

The printer continues to feed paper after you have cancelled a job.

◗Press the Pause button on the printer to clear any print job data in the printer’s buffer. Then press and hold the Pause button to reset the printer.

Roll paper cannot be cut. ◗ The paper cutter blade may be dull. Follow the instructions on page 107 to replace the blade.

◗The paper may be too thick to cut with the built-in cutter. Cut the paper with scissors. See page 32 for a list of media that cannot be used with the cutter.

◗Make sure appears on the LCD panel. If not, press the Paper Source button to select this setting.