Password problems

Software problems

Printer or scanner problems

Option card problems

Memory module problems

Controller problems

External cache problems.

If the suggestions here do not solve the problem, contact your Authorized EPSON Servicer or the EPSON Connection for help.

Identifying Your System

When you request technical assistance, be ready to provide the serial number and “A” code or model number of your computer, its system BIOS version number, its configuration (including the type of disk drives, monitor, and option cards), and the names and version numbers of any software programs you are using.

Use these guidelines to locate information about your system. Record the information on your User's Digest so you’ll have it available if your system is not working.

Serial number and Look on the back panel of the

“A” code:computer to find the serial number. The “A”code label is on the side of the case.

7-2 Troubleshooting