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Epson Epson Hard Disk Drive Problems, The diskette drive is making loud or unusual noises, You see a diskette drive error when you start your computer

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You see a diskette drive error when you start your computer.

Run the SETUP program and configure your system for the correct type of diskette drive. Make sure the Floppy controller option in SETUP is enabled. See “Configuring integrated peripherals” in Chapter 2 for more information.

The diskette drive is making loud or unusual noises.

Contact your Authorized EPSON Servicer or the EPSON Connection.

Hard Disk Drive Problems

A newly installed hard disk drive is not working properly or ifs performance is not what you expect.

Make sure you have installed the drive correctly and check all cable connections. Also, check the jumper settings on your drive.

If this is your only hard disk drive, make sure it is connected to the primary IDE interface on the system board. If you have a CD-ROM drive, make sure it is not connected to the same interface as the hard disk drive.

If you are using MS-DOS and Windows 3.1, make sure the PCI IDE driver is installed and loaded (see “Installing the PCI IDE Drivers” in Chapter 2). Make sure your IDE device can take advantage of the PCI IDE feature.

Some hard disk drives do not support the power management features on your system. You may need to disable these features in SETUP. See “Using the Green PC Features” in Chapter 2 for more information.

7-10 Troubleshooting

Contents

Page EPSON® User’s Guide Update External Cache Power Management System Board Page Jumper Settings Page Page Important Safety Instructions Importantes instructions de sécurité Wichtige Sicherheitshinweise Page Introduction Computer Features Power-savingFeatures ISA and PCI Expansion Buses System and video BIOS How to Use This Manual Appendix A Where to Get Help BUY-EPSON Electronic Support Services CompuServe online support Contents Chapter 3 Using Your Computer Chapter 4 Installing and Removing Options Chapter Installing and Removing Slimline Drives Installing and Removing Tower Drives Appendix A Specifications Glossary Index Setting Up Your System Choosing a Location Setting the Voltage Selector Switch Caution Connecting System Components Connecting a Keyboard or Mouse Connecting a Monitor Page Connecting a Parallel or Serial Device Using the parallel (printer) port Connecting the Power Cord Turning On the Computer Page Turning Off the Computer Running SETUP and Installing Drivers Starting the SETUP Program Page Page Fixed Disk Setup screen options Individual drive options Defining your own drive type Using the Advanced System Setup Options Configuring integrated peripherals Integrated Peripherals Configuring cache memory Configuring shadow memory Configuring the advanced chipset Configuring PCI devices Setting the Boot Options Selecting the Security and Anti-VirusOptions Selecting password types Selecting pass word prompting Entering or changing passwords Deleting passwords Using the virus protection features Using the Green PC Features Page Installing the PCI IDE Drivers Page Running the lnstallation Program Installing Video Drivers Using Your Computer Working Comfortably Using the Right Furniture Positioning Your Monitor Lighting Your Workspace Using the Keyboard and Mouse Maintaining Good Posture and Work Habits Backing Up Your Files Using Energy Wisely Using Your Green PC Features Note Inserting and Removing Diskettes Stopping a Command or Program Resetting the Computer Using a Password SYSTEM DISABLED Ctrl Alt Del Installing and Removing Options Removing the Cover Page Page Replacing the Cover Locating the Infernal Components Page Locating System Board Components Changing the Jumper Settings Page Page Setting the Jumpers Installing Memory Modules (SIMMs) Page Page Page Inserting SlMMs Page Removing SlMMs Installing an Option Card Page Installing a Card in the Slimline Computer (3-slotSide) Installing a Card in the Slimline Computer (2-slotSide) Page Installing a Card in the Tower Computer Page Removing an Option Card Adding Video Memory Page Installing External Cache Page Page Upgrading the Processor Page Page Post-installationProcedures Installing and Removing Slimline Drives Removing the Drive Mounting Bracket Page brace Installing a Hard Disk Drive in the Mounting Bracket Setting the IDE Device Jumpers Installing the Hard Disk Drive Replacing the Bracket in the Computer Connecting the Drive Cables Connecting the hard disk drive cables Page Page Reconnecting the Cables to the Diskette Drive Removing a Hard Disk Drive From the Mounting Bracket Page Ins falling a Drive in an External Drive Bay Attaching Mounting Frames to the Drive Installing the Drive Removing Connecting the Drive and Power Cables Page Page Removing a Drive from an External Bay Page Installing and Removing Tower Drives Page Setting the Jumpers and Locating Pin Installing a Drive in the Front Internal Drive Bay 6-4Installing and Removing Tower Drives Installing the Internal Drive Connecting the Cables to the Front Internal Drive Page Removing a Drive From the Front Internal Drive Bay Page Page Installing a Drive in an External Bay Page Page Page Removing a Drive From an External Bay Page Installing a Drive in the Rear Internal Bracket Page Page Removing a Drive From the Rear Internal Bracket Page Page Page Troubleshooting Identifying Your System Serial number and “A” code: System BIOS version: System configuration: Operating system version: The Computer Will Not Start The power cord is securely connected but the computer still does not start The Computer Does Not Respond The computer locks up Your system suddenly stops operating Keyboard Problems The cursor keys on the numeric keypad do not work properly Mouse Problems Your mouse isn‘t working properly Monitor Problems There is no display on the screen The power light is on, but you still do not see anything on the screen An illustration in one of your software applications displays incorrectly Diskette Problems You see a diskette error message Something is wrong with the data in the files Diskette Drive Problems Hard Disk Drive Problems You see a hard disk drive error when you start your system You are unable to store data on the hard disk drive CD-ROMDrive Problems Your system won‘t read a CD- ROM drive Pass word Problems You have forgotten your password Software Problems Your operating system won‘t start after you installed the PCI IDE drivers The application program does not start The application program cannot read a key disk The application program cannot read from or write to the hard disk drive Printer or Scanner Problems The printer or scanner does not work at all The printer prints garbled information Option Card Problems An external device connected to the option card is not working correctly Memory Module Problems Controller Problems External Cache Problems Page Specifications CPU and Memory 32-bitCPU System speed Memory ROM video RAM Cache Controllers PCI Chipset Video Diskette Hard disk Monitor Keyboard Mouse Option slots Speaker Mass Storage Diskette drive Internal mount: Externally accessible mounts: System security Virus protection Power Supply Cables Option Slot Power Limits Physical Characteristics Environmental Requirements Video Resolutions and Colors Processor Upgrades Information for Qualified Hard Disk Drives DMA Assignments Hardware Interrupts System Memory Map System l/O Address Map Connector Pin Assignments Tested Operating Environments Options Available From EPSON Glossary Address ATA-2 BIOS Boot Controller CPU Device Device driver DMA DRAM ECP Expansion bus Extended memory Flash ROM IDE Interface Interlaced Interrupt I/O base address Jumper LBA Local bus Math coprocessor Memory module Option card PCI PCMCIA card Port Power- on diagnostics Processor RAM Real- time clock Refresh rate Reset SIMM SMI SRAM SVGA True Color VGA Video adapter card Write-protect ZIF socket Index