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| EPSON AcuLaser M8000 Series User's Guide | |
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| Cannot install software or drivers |
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| Cause | What to do |
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| You are not accessing the operating system with the | Access the operating system with the administrator privilege. |
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| administrator privilege. |
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| Cannot access the shared printer |
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| Cause | What to do |
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| Inappropriate texts are used for the Share name of the | Do not use spaces or hyphens for the Share name. |
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| shared printer. |
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| An additional driver cannot be installed on the client | Install the printer drivers from the |
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| computer, although the print server’s OS and the client |
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| OS are different. |
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| Your network system causes this problem. | Ask the administrator of the network for assistance. |
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Note:
For the additional driver to be installed, please see the table below.
Server OS | Client OS | Additional Driver | |
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Windows 2000 | Windows XP or 2000 clients | Intel Windows 2000 | |
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Windows XP* | Windows XP or 2000 clients | Intel Windows 2000 or XP | |
| Windows XP x64 clients | x64 Windows XP | |
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Windows XP x64, Server 2003, or | Windows XP or 2000 clients | x86 Windows 2000, Windows XP and | |
Server 2003 x64* |
| Windows Server 2003 | |
| Windows XP x64 clients | x64 Windows XP and Windows Server | |
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| 2003 | |
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Windows Vista, Vista x64, Server | Windows Vista, XP, or 2000 clients | x86 Type 3 - User Mode | |
2008, or Server 2008 x64 |
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Windows Vista x64 or XP x64 clients | x64 Type 3 - User Mode | ||
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*The additional driver for Windows XP x64 and Server 2003 x64 can be used on Windows XP Service Pack 2, Windows 2003 Service Pack 1, or later.
Troubleshooting 187