Troubleshooting, Enter PIN, No access, No system | Ericsson DT59C

Troubleshooting

Troubleshooting

This section contains information on how to solve common operational problems, and warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error.

Fault	Probable cause	Action or
		comment
No display	The battery level is	Charge the battery
	low or the phone is	or contact system
	defective.	administrator.
No ringing	The Ringer off icon	Press the Mute key
	is on or the phone	and the Yes key or
	is defective.	contact system
		administrator.
Signal strength	Out of system	Enter coverage
icon off	coverage area or	area or contact
	the phone is	system
	defective.	administrator.
Call is switched off	The phone is	Contact system
after 2 seconds	defective.	administrator.

Display shows	Probable cause	Action or
		comment
Enter PIN	PIN code is	Enter the required
	missing.	PIN code.
No access	The network is in	Re-subscribe.
	range, but no
	access rights.
No system	Cannot connect to	Contact system
	the network.	administrator.

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DT590

Image 102

Ericsson DT59C manual Troubleshooting, Enter PIN, No access, No system

Contents

User Guide Cover Page Graphic EN/LZT 103 62 R4A Ericsson Enterprise AB Table of Contents Welcome Warranty CopyrightDeclaration of Conformity Safety instructions Read these safety instructions before useImportant User Information Power supply Preventing malfunction Intrinsic safety Preparing for use Accessibility and voice quality Operating areaOut of coverage Volume Up/Down Lamp Loudspeaker Battery compartment and batteryDisplay Yes, Hook off Navigation key Headset connectorMenu key 15 No, Hook on, On/Off Display information Idle phone 4321 4444 Aug-03 0845am Outgoing call 0011 4444 3333 Incoming call System connection messages Display icons New message Alarm clockLoudspeaking handsfree Voice message Menu tabs Additional display features User busy menuCall Waiting menu Idle menu structure Phonebook tabPress to enter the menus Call service tab Messages tabCall info tab Toolbox tab Ongoing Call tab Off hook menu structure3rd Party tab User Busy tab Call Waiting tab Tones and signals Tone characteristicsRing signals Switch off Switching On/OffSwitch on ÙÚ Press and hold Free Seating optional Incoming Calls Answer calls ½ ÛÜ ¿ ÜÛ Parallel Ringing 21* ¿ # To disable Parallel Ringing temporarilyTo restore Parallel Ringing #21# Outgoing Calls Enter the phone number and press Number Presentation Restriction Dial and wait for a new dial tone Dial the number ¿ # ¿ ÜÛ Individual External LineLast External Number Redial Dial number from the Call list Delete a number from the Call list ¾ º When you receive a busy tonePress when you are called back Callback Press Press to finish the procedure Cancel any single CallbackCancel all Callbacks #37* ¿ Activate Call Waiting Intrusion on a busy extensionKeep your phone off hook Speed Dialing 60* ¿Bypass Common Speed Dialing numbers Voice Dialing Authorization Code, common optional¿ # ÛÜ Authority Authorization Code, individual optional #7376* ¿ # ÜÛ ÚÙ ¿ # ÛÜ #76* ¿ # ÜÛ ÚÙ ¿ # ÛÜ 74* ¿ * ¿ # ÜÛ ÚÙ Phone Book Write text and numbers Control keysPress to correct a wrong entry Special characters Example special characters Navigate to the desired name Press Make a quick call by name in the Phone bookMake a call by name in the Phone book Press the Menu key Save a number from the Call list to the Phone book ¿ ÜÛ ¿ ÜÛAdd a name and a number to the Phone book Enter the phone number and press Navigate to select Edit contact see display Change a name and a number in the Phone bookDelete a name and a number from the Phone book Navigate to select Delete contact see display Loudspeaker volume Volume controlEarpiece volume During Calls Loudspeaking Handsfree Mute microphone Refer Back Press and navigate to 3rd Party and select Switch callInquiry Press to return to first party Transfer Call Waiting Press and navigate to 3rd Party and select Add to conf When the third party has answeredConference End the call to leave the conference To resume the call On holdDialing during a connected call To resume on another extension Call Forwarding Order using a predefined answering positionNavigate to Call service Use Navigate key to select Divert Diversion ÛÜ ÛÜ ¿ Order by setting the answering position manuallyCancel Add a new predefined answering position to the list Edit a predefined answering position Delete a predefined answering position 21* ¿ Internal Follow-meOrder 22# #22#External Follow-me Personal Number To cancel from your office phone #10# # d Call the Disa function at your office To cancel from an external phone To design and order your search profiles Office At home Traveling Absent/not reachable DT590 Profile Office Setting form for search profiles ¾ º ¿ ÛÜ Absence Information optional 0915 Cancel for another extension 0915 # ÜÛOrder for another extension Messages 31* ¿ #31* ¿Manual Message Waiting MMW Navigate to Messages Use Navigate key to select Inbox Text messagesReceive text messages SMS Use Navigate key to find the message Send a text message SMS Enter the destination number and press Voice Mail optional To activate and deactivate your mailbox To access your mailbox from your office phone One key access to your mailbox when there is a new messageEnter your security code To access your mailbox from another phone To access someone else’s mailbox To handle the mailbox Group Call-pick-up Group Features# ÛÜ Dial and press to answer Group Hunting To leave the group temporarilyTo re-enter the group Account Code optional Other Useful Features¿ # ÜÛ Ongoing external call Individual Night Service Night ServiceCommon Night Service Universal Night Service Malicious Call Tracing Emergency mode39# Dial Disa = Direct Inward System Access optional With common Authorization CodeWith individual Authorization Code Settings To enter the Toolbox menuNavigate to Toolbox When the alarm sounds Alarm clockSet an alarm To cancel an alarm setting Switch the vibrator on/off Sound and alert settingsAdjust the ringer volume Calculator Alarm signal Message alert DT590 ¿ ÜÛ ¿ ÜÛ ¿ ÜÛ Unsubscribe from a system Select systemPriority for the systems Press again Select date format When you have entered the Toolbox menuPhone locks Activate the automatic key lock Activate the phone lock ¿ ÛÜ ¿ ÛÜ ¿ ¿ ÜÛActivate the manual key lock Deactivate the phone lock Change answering method Display language To enable diversion when placed in charger Charger modeMaster reset Press to reset your phone Installation BatteryCharging the battery Replace the battery Chargers Desktop charger Headset Charging rack Belt clip Spread the clip slightly Cordless Phone Manager CPM Settings Cordless Phone Manager Enter PIN TroubleshootingNo access No system Battery low Enter Ipei Glossary GAP Index DT590 105 106 DT590 107