7.2Troubleshooting Checklist
This section describes common problems that may occur during the use of the ScanSnap and how to solve them.
Check the items as described in the following table before requesting repair service.
If you cannot solve the problem even after checking the following items, contact an authorized FUJITSU scanner service provider.
| Symptom | Check The Item Out |
| Resolution |
|
|
| |
The ScanSnap cannot | Is the AC/USB cable and | Correctly connect the power or USB cable and | |
be turned on. | the AC adapter connected | USB bus power cable to the computer. | |
| correctly? | When using a hub, check the hub's power | |
|
| supply. |
|
|
| When using a USB bus power cable, use a | |
|
| powered USB hub equipped with an AC | |
|
| adapter. If you connect to a | |
|
| the ScanSnap may not work properly. | |
|
|
| |
|
| Disconnect and then | |
|
| USB bus power cable. | |
|
| (Note: Wait at least five seconds before recon- | |
|
| necting the Power/USB bus power cable) | |
|
|
| |
| Is the paper chute closed? | Open the paper chute. | |
| (The ScanSnap is automati- |
|
|
| cally powered on/off when |
|
|
| the paper chute is opened/ |
|
|
| closed.) |
|
|
|
|
| |
| Is the Mac OS X started | Wait until Mac OS X is started up completely. | |
| completely? | The | LED stays out while Mac OS X is |
| (The ScanSnap is powered | starting up or in the sleep mode. | |
| on/off in conjunction with |
|
|
| the computer.) |
|
|
|
|
|
|
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