Symptom

Check The Item Out

Resolution

 

 

 

Scanned images are

Are the document skewed

This deskew function can correct a skew of

skewed (when "Cor-

+/-5 degrees or more while

less than +/-5 degrees. Load the document

rect skewed character

it is fed into the ADF?

onto the ScanSnap using the side guide so

strings automatically" is

 

that the document skew does not exceed this

enabled).

 

limit.

 

 

 

 

Depending on the contents

Refer to ""Correct skewed character strings

 

of the document, the

automatically" checkbox" (page 61).

 

automatic image deskew

 

 

may not work properly.

 

 

 

 

The orientation of

Depending on the contents

Refer to ""Allow automatic image rotation"

scanned images is not

of document, the automatic

checkbox" (page 62).

displayed correctly

image rotation may not work

 

(when "Allow auto-

properly.

 

matic image rotation" is

 

 

enable.)

 

 

 

 

 

Letters on the scanned

Have you scanned docu-

When small letters are squashed, select

images cannot be read.

ments written in small let-

"Best" or "Excellent" in the [Image quality]

 

ters?

pop-up menu on the [Scanning] tab of the

 

 

"ScanSnap Manager - Scan and Save Set-

 

 

tings" window, and then re-scan the docu-

 

 

ment.

 

 

Note: If you scan the document in the Excel-

 

 

lent quality, the data size of the scanned

 

 

image increases and thus time required for

 

 

scanning is lengthened.

 

 

 

A profile cannot be cre-

Is the ScanSnap in Quick

To create a profile with settings you want to

ated with currently con-

Menu Mode?

use, uncheck [Use Quick Menu] and switch to

figured settings.

 

Profile Mode.

 

 

Refer to "4.3 Saving Scanning Settings" (page

 

 

70).

 

 

 

The document is not

1. Is the inside of the

Clean the dirty locations. When scanning a

fed properly or gets

ScanSnap dirty?

document that is hard to feed, load it sheet by

jammed.

2. Are you scanning one of

sheet.

 

the following?

 

 

Thin paper

 

 

Torn paper

 

 

Folded paper

 

 

 

 

Black lines are pro-

Is the scanned documents

Black lines may be produced on scanned doc-

duced on the scanned

written with pencil?

uments written with a pencil, making the roll-

document.

 

ers dirty or causing improper paper feeding.

 

 

To avoid such troubles, clean rollers as often

 

 

as possible.

 

 

For information about how to clean rollers,

 

 

refer to "8.2 Cleaning the Inside of the

 

 

ScanSnap" (page 175).

 

 

 

170