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| 7.2 Troubleshooting Checklist | ||
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Symptom | Check The Item Out | Resolution |
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Scanning does not | Is ScanSnap Manager for | Install ScanSnap Manager for the ScanSnap |
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start. | the ScanSnap S300M | S300M. (Refer to "2.1 Installing ScanSnap" |
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| installed in your computer? | (page 6).) |
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| When using a USB bus power cable, use a |
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| powered USB hub equipped with an AC |
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| adapter. If you connect to a |
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| the ScanSnap may not work properly. |
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| Is the USB cable connected | Connect the USB cable correctly. (When a |
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| correctly? |
| hub is used, check the hub’s power supply.) |
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| When using a USB bus power cable, use a |
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| powered USB hub equipped with an AC |
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| adapter. If you connect to a |
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| the ScanSnap may not work properly. |
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| Is the | LED light blinking? | Disconnect and then |
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| and AC adapter. |
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| (Wait at least five seconds before reconnect- |
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| ing the AC or USB cable.) |
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| Is ScanSnap Manager | If the ScanSnap Manager icon | is not |
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| surely started? |
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| (If ScanSnap Manager is | displayed, with Finder, select the destination |
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| active, the ScanSnap Man- |
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| folder where the ScanSnap is installed (gener- |
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| ager icon |
| appears in | ally, you can find "ScanSnap" in "Applica- |
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| tions"), and then select "ScanSnap Manager" |
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| the Dock menu.) |
| to start up "ScanSnap Manager." |
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| Is ScanSnap Manager | Perform the following: |
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| running normally? | 1. Disconnect and |
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| (If ScanSnap Manager is | and AC adapter. If doing so does not |
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| not running normally, the | improve the situation, perform Step 2. |
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| ScanSnap Manager icon in | 2. If a USB hub is being used, directly |
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| the Dock menu is in the not- | connect the ScanSnap to your computer. |
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| ready state | .) | If this does not improve the situation, per- |
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| form Step 3. |
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| Depending on the features | 3. Restart your computer. |
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| If none of the above operations resolves the |
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| of the computer, the |
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| problem, uninstall and |
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| ScanSnap may not be rec- |
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| Manager. |
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| ognized shortly after the |
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| power is turned on back if |
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| the computer goes into the |
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| sleep mode before turning |
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| off the power. |
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| Did you resume the com- | When you perform scanning after resuming |
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| puter from the hibernation | the computer from the hibernation state, move |
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| state? |
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| the mouse or press any key before scanning. |
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Vertical lines appear in | Is the inside of the ADF | Clean the inside of the ADF following the |
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the scanned image. | dirty? |
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| instructions in "Chapter 8 Daily Care" (page |
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| 173). |
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7
Troubleshooting
ScanSnap S300M Operator's Guide |
| 167 |
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