7.2 Troubleshooting Checklist

 

 

 

 

 

 

Symptom

Check The Item Out

Resolution

 

 

 

The scanned image is

With [Automatic detection]

Neatly align the edges of paper sheets with

chipped/Slant lines are

being selected in the [Paper

the side guide.

produced on the

size] pop-up menu was, the

* If you are scanning documents of mixed

scanned image/The

document skewed during a

paper sizes, mark the "Scan mixed paper size"

output image is wider

scan?

checkbox (Refer to "Scanning documents of

than the original.

 

different widths or sizes at a time" (page.

 

 

148)), carefully load smaller documents so

 

 

that they can be fed straight.

 

 

If those documents cannot be fed straight, it is

 

 

recommended to scan only documents of

 

 

about the same size at a time.

 

 

 

The ScanSnap Quick

Click and hold the

If it is unchecked, click "Use Quick Menu" to

Menu is hidden

ScanSnap Manager icon

check it.

 

in the Dock menu,

 

 

and confirm that the "Use

 

 

Quick Menu" is unchecked.

 

 

 

 

The "Select a Profile"

Is the ScanSnap in Quick

On the ScanSnap Manager Menu, uncheck

window is hidden.

Menu Mode? (Is the

[Use Quick Menu].

 

ScanSnap Quick Menu dis-

 

 

played after scanning?)

 

 

 

 

 

Is the "ScanSnap Manager -

Close the "ScanSnap Manager - Scan and

 

Scan and Save Settings"

Save Settings" window.

 

window open?

 

 

 

 

Applications cannot be

Is the ScanSnap in Quick

If you want to select an application in

selected in the

Menu Mode?

advance, use Profile Mode.

"ScanSnap Manager -

In Quick Menu Mode, you

To use Profile Mode, uncheck [Use Quick

Scan and Save Set-

do not have to select an

Menu] on the ScanSnap Manager Menu.

tings" window.

application beforehand.

 

 

You can select an applica-

 

 

tion in the ScanSnap Quick

 

 

Menu after scanning.

 

 

 

 

Files created by using

Is a folder specified as the

Verify the location of the image saving folder,

the ScanSnap cannot

image saving folder on

and then delete corrupted files, if any. After

be opened with a spec-

another computer or a hard

that, retry scanning.

ified application.

disk on the network?

 

(For example, an error

For those who answered

 

occurs when you try to

"Yes" to the above question:

 

open a PDF file with

did an error occur while files

 

Adobe Acrobat.)

scanned with the

 

 

ScanSnap were being

 

 

saved (because, for exam-

 

 

ple, a LAN cable came off)?

 

 

If such network-related

 

 

errors occur, files may not

 

 

be saved properly, and cor-

 

 

rupted files may exist in the

 

 

folder.

 

 

 

 

7

Troubleshooting

ScanSnap S300M Operator's Guide

 

171