7.2 Troubleshooting Checklist

 

 

 

 

 

 

Symptom

Check The Item Out

Resolution

 

 

 

Multi-feeds (*2) occur

Is the Pad ASSY dirty?

Clean the pad following the instructions in "8.2

frequently.

 

Cleaning the Inside of the ScanSnap" (page

 

 

175).

 

 

 

 

Is the Pad ASSY worn?

Replace the Pad ASSY following the

 

 

instructions in "9.2 Replacing the Pad ASSY"

 

 

(page 182).

 

 

 

 

Is the document stack

Reduce the number of sheets to less than

 

thicker than 0.04 in. (1mm)?

0.04 in. (1mm) thick and load the document.

 

 

 

Sheets of paper are not

Is the pick roller dirty?

Clean the pick roller following the instructions

fed (stops midway).

 

in "8.2 Cleaning the Inside of the ScanSnap"

 

 

(page 175).

 

 

 

 

Is the pick roller worn?

Replace the pick roller following the

 

 

instructions in "9.3 Replacing the Pick Roller"

 

 

(page 186).

 

 

 

 

Are there any foreign mate-

Remove any foreign materials from the docu-

 

rials on the document feed

ment feed path. Refer to "7.1 Clearing Docu-

 

path?

ment Jams" (page 164).

 

 

 

 

Does the loaded document

Try the following:

 

satisfy the conditions

• Slightly press down the first sheet of the

 

described in "3.2 Paper

document with your finger at the beginning

 

Sizes of Documents to be

of scanning.

 

Scanned" (page 39)?

• Change the sheet feeding direction.

 

If not, they may not pass

 

 

 

smoothly through the ADF.

 

 

 

 

The file size of a

Is the black-and-white docu-

Select "B&W" from the [Color mode] pop-up

scanned black-and-

ment scanned in the "Color"

menu on the [Scanning] tab of the

white image is the

mode?

"ScanSnap Manager - Scan and Save Set-

same as that of a color

 

tings" window.

document.

 

 

 

 

 

Images on the back-

Is the "Setting for text only

Mark the "Setting for text only document"

side of the pages,

document" checkbox (which

checkbox.

which are printed-

is in the "Read mode option"

 

through, are overlaid

window opened by clicking

 

on the scanned image

the [Option] button on the

 

when scanning a

[Scanning] tab of the

 

double-sided

"ScanSnap Manager - Scan

 

document (print

and Save Settings"

 

through).

window) cleared?

 

 

 

 

Scanned images are

When "Allow automatic

In the "ScanSnap Manager - Scan and Save

not displayed on the

blank page removal" is

Settings" window, select the [Scanning] tab,

screen (when "Allow

enabled, almost blank

click the [Option] button, and then clear the

automatic blank page

documents with only a few

"Allow automatic blank page removal" check-

removal" is enabled).

characters may be

box.

 

accidentally recognized as

 

 

blank pages and removed

 

 

from the scanned image

 

 

data.

 

 

 

 

7

Troubleshooting

ScanSnap S300M Operator's Guide

 

169