DVD movie will not play, 223 | Gateway 400 instruction

Troubleshooting

■Clean the CD. For more information, see “Cleaning CDs or DVDs” on page 224.

■Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook.

■Reinstall the audio device drivers. For more information, see “Reinstalling device drivers” on page 199.

A DVD movie will not play

■Make sure that the label or side you want to play is facing up, then try again.

■Shut down and restart your notebook.

■Make sure that you have a DVD drive. See “Identifying drive types” on page 79 for more information.

■Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 224.

■DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your notebook’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 2. Your DVD drive’s regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

■Make sure that the InterVideo program has been installed on your notebook. See “Playing a DVD” on page 108 for more information.

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Gateway 400 manual DVD movie will not play, 223

Contents

Page Page Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes Travel Tips Customizing Your ComputerNetworking Your Computer 169 Maintaining Your ComputerRestoring Software Troubleshooting Safety, Regulatory, and Legal Information IndexUpgrading Your Notebook Checking Out 1 Your Gateway Component Icon Description Front Component Left side Speakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Identifying your model Gateway model numberGateway serial number Microsoft Certificate of Authenticity Internal wireless label Finding your specifications Checking Out Your Gateway Peripheral devices AccessoriesBatteries and automobile/airplane power adapters Carrying cases Printers Getting Started To connect the AC adapter Connecting the AC adapter Connecting the AC adapter Protecting from power source problems To start your notebook Starting your notebook Turning off your notebook Waking up your notebookTo turn off your notebook To close unresponsive programs and restart your notebook Restarting rebooting your notebook Indicator Icon Description Status indicators Status indicators Using the keyboard Key type Icon Description Key types Press and hold F N while Pressing this system key System key combinations Decrease the brightness of the display Button Icon Press to Multi-function buttons Using the EZ Pad touchpad Do this Using the touchpad Using the EZ Pad touchpad To connect the modem Connecting the modem To connect to a wired Ethernet network Connecting to a wired Ethernet network Broadband Internet connections Installing a printer, scanner, or other peripheral device Getting Help To start HelpSpot HelpSpot HelpSpot Searching for a topic To play a HelpSpot video HelpSpot videos Online help Gateway Web site Support Home tab Using eSupport Windows Basics About the Windows environment Desktop elements Description Using the desktopUsing the Start menu To use the Start menu To add icons to the desktop Adding icons to the desktop Identifying window items Identifying window items Window item Description Working with files and folders Viewing drivesTo view the drives on your computer To see the files and folders on a drive Creating folders To create a folder To copy a file or folder to another folder Copying and moving files and folders To move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders To empty the Recycle Bin Browsing for files and folders To browse for a file Searching for files To find files and folders using the Search utility Using the Windows Search utility Using advanced search options Working with documents Creating a new documentTo create a new document To save a document Saving a document To open a document Opening a document To print a document Printing a document Do this Shortcuts Using the Internet Learning about the Internet To set up an Internet account with America Online Setting up an Internet account Accessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web To connect to a Web site Connecting to a Web site To download files or programs from a Web site Downloading files Using e-mail To send e-mail using America OnlineSending e-mail Checking your e-mail To check your e-mail using America Online Using the Internet Using Multimedia To use a diskette Using the diskette drive Using the CD or DVD drive Identifying drive typesCD drive CD-RW drive DVD drive To insert a CD or DVD Inserting a CD or DVD To adjust the overall volume level from Windows Adjusting the volumeAdjusting the volume To adjust the overall volume level using hardware controls To adjust specific volume levels Click the Volume tab Listening to CDs Listening to CDsTo play a CD Listening to CDs To make an audio recording Recording and playing audio Clicking Stop To play an audio recording in Sound Recorder Playing audio and video files with the Windows Media Player To play a file using the Windows Media Player Playing CDs Using MusicMatch To play a music CD To create rip MP3 files Creating MP3 music files Click the record button. The Recorder window opens To edit track information Editing track information Building a music library To change the music library display settings Changing the music library display settings To listen to an Internet radio station Listening to Internet radio Using a recordable drive Using advanced featuresCreating data CDs Insert a blank, writable CD into your recordable CD drive To create a data CD Select Source Files Source Pane Add 100 101 Creating music CDs 102 To create music CDs 103 104 105 Copying CDs 106 To copy a CD 107 Playing a DVD To play a DVD108 Capturing video To use Pinnacle Expression109 110 111 Sending and 7 Receiving Faxes To install Fax Installing and configuring FaxInstalling Fax Configuring Fax 113 To configure Microsoft Fax 114 Sending a simple fax To send a simple fax115 Setting up your cover page template To set up your fax cover page template116 To fax a document that you have scanned Faxing from programsFaxing a scanned document To fax a document directly from most programs To receive and view a fax Canceling a faxTo cancel a fax that has not been sent Receiving and viewing a fax Automatically retry sending a fax To automatically retry sending a fax119 Automatically cancelling a fax To automatically cancel a failed fax120 121 Managing Power 122 Monitoring the battery charge 123 Recharging the battery Recalibrating the battery To recalibrate the battery124 125 Changing the batteryReplacing the battery To replace the battery 126 127 Extending battery lifeConserving battery power Using alternate power sources Changing power modes 128If your computer You want to Then 129 Changing power settings Changing the power scheme To change the power scheme130 Changing alarm options To change the alarm options131 Changing advanced settings To change advanced power management settings132 Activating and using Hibernate mode To activate Hibernate mode133 134 To use Hibernate mode 135 Travel Tips Radio frequency wireless connections Modem136 Files Security137 Power To create a startup password138 139 Additional tips 140 141 Customizing 10 Your Computer 142 Adjusting the screen and desktop settingsAdjusting the color depth To change the color depth 143 Adjusting the screen resolution 144 To adjust the screen resolution Changing the colors on your Windows desktop To change desktop colors145 Changing the desktop background To change the desktop background146 147 Selecting a screen saver To select a screen saver148 149 Changing the touchpad settings To change your touchpad settings150 151 Changing the touchpad settings Programming the multi-function buttons To program the multi-function buttons152 Adding and modifying user accounts To add, delete, or modify user accounts153 154 To switch user accounts 155 Networking Your Computer 156 Benefits of networkingSharing a single Internet connection Sharing drives 157 Sharing peripheral devicesStreaming audio and video files Playing multi-player games 158 Wired Ethernet networkWireless Ethernet Ieee 802.11a or Ieee 802.11b network Selecting a network connection Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet159 160 Example wired Ethernet network 161 Equipment you need for a wired Ethernet network 162 Using a wireless Ethernet network 163 Example access point wireless Ethernet network 164 165 Example peer-to-peer wireless Ethernet network 166 For more information Using your notebook on a network To turn wireless Ethernet on or off167 168 169 Moving from Your 12 Old Computer Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard170 171 Transferring filesFinding your files To find files in the My Documents folder To find files using Find or Search 172File type File usually ends 173 Transferring Internet settingsSetting up your ISP To use the Internet Connection Wizard Transferring your Internet shortcuts Installing your old printer or scannerInstalling a USB printer or scanner Transferring your e-mail and address book Installing a parallel port printer To install your old printer175 176 Installing your old programs 177 Maintaining 13 Your Computer After purchase Maintenance task ImmediatelyCaring for your computer 178 179 Maintenance task Immediately Monthly When needed Creating an emergency startup diskette To create an emergency startup diskette180 Creating an emergency startup diskette 181 182 Protecting your computer from viruses 183 To scan for viruses To update Norton AntiVirus To remove a virus184 185 Managing hard drive spaceChecking hard drive space To check hard drive space Using Disk Cleanup To use the Windows Disk Cleanup program186 Checking the hard drive for errors To check the hard drive for errors187 188 Defragmenting the hard drive To run Disk Defragmenter189 190 191 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard192 Cleaning your computer Cleaning the exterior193 194 Cleaning the keyboardCleaning the computer screen Cleaning the mouse 195 To clean your trackball mouse 196 197 Restoring Software 198 Using the Restoration CDsPage 200 201 202 Reinstalling programs To reinstall programs from the red Gateway CD203 204 Reinstalling Windows To reinstall Windows XP and the device drivers205 206 207 Upgrading Your Adding and removing a PC Card To insert a PC Card208 209 To remove a PC Card 210 Preventing static electricity discharge Preventing static electricity discharge 211 Adding or replacing memory To add or replace memory modules212 Adding or replacing memory 213Page Replacing the hard drive kit To replace the hard drive kit215 216 217 218 219 Troubleshooting 220 Safety guidelines First steps Software support tools221 An audio CD does not produce sound TroubleshootingCD or DVD drives Your notebook does not recognize a disc or the drive 223 DVD movie will not play To check IRQ usage Cleaning CDs or DVDsDevice installation You have computer problems after adding a new device Diskette drive To free IRQ resources for the new device225 226 Display 227 To restore deleted filesFile management Hard drive 228 You see a Data error messageInternet You cannot connect to the Internet 229 Connecting to a Web site takes too long External keyboard does not work You see a Memory error messageKeyboard Memory Your modem does not dial or does not connect You see a Not enough memory error messageModem To check the dialing properties 232 Your 56K modem does not connect at 56K To access the gateway.your.way dial-up server Modem is not recognized by your notebook233 To run modem diagnostics Modem is noisy when it dials and connects234 External mouse works erratically To turn down the modem volumeMouse External mouse does not work 236 PasswordsNetworks PC Cards Power Printer237 238 To set a default printerYou see a Printer queue is full error message To make sure that the printer is not set to work offline 239 You see a Printer is out of paper error messageSound You are not getting sound from the built-in speakers Video External monitor is not working240 Telephone support Before calling Gateway Technical Support241 242 Service description How to reachResource Service description How to reach Telephone numbers 243 Tutoring and trainingSelf-help Tutoring Resource Service description For more information Training244 Important safety information Setting up your system245 Replacement parts and accessories 246Care during use Wireless Guidance Regulatory compliance statements247 248 United States of America 249Unintentional emitter per FCC Part FCC declaration of conformity 250 251 Unintentional emitter per ICES-003 Canada252 Industry Canada IC Intentional emitter per RSS 253 Unintentional emitter Mexico254 Intentional emitter 255 Laser safety statement Trademark Acknowledgments Macrovision statement256 All Rights Reserved 257 Index 258 259 DVD/CD-RW 260 261 171 262 Fn 27 263 264 164 265 Battery 23, 122, 123, 124, 125 266 136 267 268 116 269 183