Chapter 16: Troubleshooting

People are sending you e-mail messages, but you have not received any mail

Click the receive button in your e-mail program.

Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support.

Keyboard

The external keyboard does not work

Make sure that the keyboard cable is plugged in correctly.

Remove all extension cables and switchboxes.

Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

Try a keyboard that you know works to make sure that the keyboard port works.

If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

A keyboard character keeps repeating or you see a “Keyboard stuck” or “Key failure” error message

Make sure that nothing is resting on the keyboard.

Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your notebook.

Memory

You see a “Memory error” message

Make sure that the memory modules are inserted correctly in the memory bay slot. For more information, see “Adding or replacing memory” on page 212.

Use PC Doctor or a third-party diagnostic program to help determine if a memory module is failing. For more information, see “Adding or replacing memory” on page 212.

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Gateway 400 manual Keyboard, External keyboard does not work, You see a Memory error message, 230