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Gateway 400 manual Cleaning CDs or DVDs, Device installation, To check IRQ usage, 224

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Chapter 16: Troubleshooting

Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

Device installation

You have computer problems after adding a new device

Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.

To check IRQ usage:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.

2 Click/Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens.

3 Click View, then click Resources by type. Double-clickInterrupt request (IRQ). All IRQs and their hardware assignments are displayed.

Help and

Support

For more information about IRQs in Windows XP, click Start, then click Help and Support.

Type the keyword IRQs in the HelpSpot Search box , then click the arrow.

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Gateway 400 manual Cleaning CDs or DVDs, Device installation, To check IRQ usage, 224

Contents

Page Page Contents Using Multimedia Using the InternetWindows Basics Iii Managing PowerSending and Receiving Faxes Customizing Your Computer Travel TipsNetworking Your Computer Maintaining Your Computer 169Restoring Software Safety, Regulatory, and Legal Information Index TroubleshootingUpgrading Your Notebook Checking Out 1 Your Gateway Front Component Icon DescriptionLeft side ComponentSpeakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Gateway model number Identifying your modelGateway serial number Internal wireless label Microsoft Certificate of AuthenticityFinding your specifications Checking Out Your Gateway Accessories Batteries and automobile/airplane power adaptersCarrying cases Peripheral devicesPrinters Getting Started Connecting the AC adapter To connect the AC adapterConnecting the AC adapter Protecting from power source problems Starting your notebook To start your notebookWaking up your notebook Turning off your notebookTo turn off your notebook Restarting rebooting your notebook To close unresponsive programs and restart your notebookStatus indicators Indicator Icon DescriptionStatus indicators Using the keyboard Key types Key type Icon DescriptionSystem key combinations Press and hold F N while Pressing this system keyDecrease the brightness of the display Multi-function buttons Button Icon Press toUsing the EZ Pad touchpad Using the touchpad Do thisUsing the EZ Pad touchpad Connecting the modem To connect the modemConnecting to a wired Ethernet network To connect to a wired Ethernet networkInstalling a printer, scanner, or other peripheral device Broadband Internet connectionsGetting Help HelpSpot To start HelpSpotHelpSpot Searching for a topic HelpSpot videos To play a HelpSpot videoOnline help Gateway Web site Using eSupport Support Home tabWindows Basics About the Windows environment Using the desktop Using the Start menuTo use the Start menu Desktop elements DescriptionAdding icons to the desktop To add icons to the desktopIdentifying window items Identifying window itemsWindow item Description Viewing drives Working with files and foldersTo view the drives on your computer Creating folders To see the files and folders on a driveTo create a folder Copying and moving files and folders To copy a file or folder to another folderTo move a file or folder to another folder Deleting files and folders To recover files or folders from the Recycle BinTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Searching for files Using the Windows Search utility To find files and folders using the Search utilityUsing advanced search options Creating a new document Working with documentsTo create a new document Saving a document To save a documentOpening a document To open a documentPrinting a document To print a documentShortcuts Do thisUsing the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America OnlineTo connect to your America Online Internet account Accessing your Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Connecting to a Web site To connect to a Web siteDownloading files To download files or programs from a Web siteTo send e-mail using America Online Using e-mailSending e-mail To check your e-mail using America Online Checking your e-mailUsing the Internet Using Multimedia Using the diskette drive To use a disketteIdentifying drive types Using the CD or DVD driveCD drive CD-RW drive DVD drive Inserting a CD or DVD To insert a CD or DVDAdjusting the volume Adjusting the volumeTo adjust the overall volume level using hardware controls To adjust the overall volume level from WindowsTo adjust specific volume levels Click the Volume tab Listening to CDs Listening to CDsTo play a CD Listening to CDs Recording and playing audio To make an audio recordingTo play an audio recording in Sound Recorder Clicking StopTo play a file using the Windows Media Player Playing audio and video files with the Windows Media PlayerUsing MusicMatch Playing CDsTo play a music CD Creating MP3 music files To create rip MP3 filesClick the record button. The Recorder window opens Editing track information To edit track informationBuilding a music library Changing the music library display settings To change the music library display settingsListening to Internet radio To listen to an Internet radio stationUsing advanced features Using a recordable driveCreating data CDs To create a data CD Insert a blank, writable CD into your recordable CD driveSelect Source Files Source Pane Add 100 Creating music CDs 101To create music CDs 102103 104 Copying CDs 105To copy a CD 106107 To play a DVD Playing a DVD108 To use Pinnacle Expression Capturing video109 110 Sending and 7 Receiving Faxes 111Installing and configuring Fax Installing FaxConfiguring Fax To install FaxTo configure Microsoft Fax 113114 To send a simple fax Sending a simple fax115 To set up your fax cover page template Setting up your cover page template116 Faxing from programs Faxing a scanned documentTo fax a document directly from most programs To fax a document that you have scannedCanceling a fax To cancel a fax that has not been sentReceiving and viewing a fax To receive and view a faxTo automatically retry sending a fax Automatically retry sending a fax119 To automatically cancel a failed fax Automatically cancelling a fax120 Managing Power 121Monitoring the battery charge 122Recharging the battery 123To recalibrate the battery Recalibrating the battery124 Changing the battery Replacing the batteryTo replace the battery 125126 Extending battery life Conserving battery powerUsing alternate power sources 127128 Changing power modesIf your computer You want to Then Changing power settings 129To change the power scheme Changing the power scheme130 To change the alarm options Changing alarm options131 To change advanced power management settings Changing advanced settings132 To activate Hibernate mode Activating and using Hibernate mode133 To use Hibernate mode 134Travel Tips 135Modem Radio frequency wireless connections136 Security Files137 To create a startup password Power138 Additional tips 139140 Customizing 10 Your Computer 141Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 142Adjusting the screen resolution 143To adjust the screen resolution 144To change desktop colors Changing the colors on your Windows desktop145 To change the desktop background Changing the desktop background146 147 To select a screen saver Selecting a screen saver148 149 To change your touchpad settings Changing the touchpad settings150 Changing the touchpad settings 151To program the multi-function buttons Programming the multi-function buttons152 To add, delete, or modify user accounts Adding and modifying user accounts153 To switch user accounts 154Networking Your Computer 155Benefits of networking Sharing a single Internet connectionSharing drives 156Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 157Wired Ethernet network Wireless Ethernet Ieee 802.11a or Ieee 802.11b networkSelecting a network connection 158Ethernet, Fast Ethernet, or Gigabit Ethernet Using a wired Ethernet network159 Example wired Ethernet network 160Equipment you need for a wired Ethernet network 161Using a wireless Ethernet network 162Example access point wireless Ethernet network 163164 Example peer-to-peer wireless Ethernet network 165For more information 166To turn wireless Ethernet on or off Using your notebook on a network167 168 Moving from Your 12 Old Computer 169To open the Files and Settings Transfer Wizard Using the Windows XP Files and Settings Transfer Wizard170 Transferring files Finding your filesTo find files in the My Documents folder 171172 To find files using Find or SearchFile type File usually ends Transferring Internet settings Setting up your ISPTo use the Internet Connection Wizard 173Installing your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcutsTo install your old printer Installing a parallel port printer175 Installing your old programs 176Maintaining 13 Your Computer 177Maintenance task Immediately Caring for your computer178 After purchaseMaintenance task Immediately Monthly When needed 179To create an emergency startup diskette Creating an emergency startup diskette180 181 Creating an emergency startup disketteProtecting your computer from viruses 182To scan for viruses 183To remove a virus To update Norton AntiVirus184 Managing hard drive space Checking hard drive spaceTo check hard drive space 185To use the Windows Disk Cleanup program Using Disk Cleanup186 To check the hard drive for errors Checking the hard drive for errors187 188 To run Disk Defragmenter Defragmenting the hard drive189 190 Backing up files 191To start the Scheduled Task Wizard Using the Scheduled Task Wizard192 Cleaning the exterior Cleaning your computer193 Cleaning the keyboard Cleaning the computer screenCleaning the mouse 194To clean your trackball mouse 195196 Restoring Software 197Using the Restoration CDs 198Page 200 201 202 To reinstall programs from the red Gateway CD Reinstalling programs203 204 To reinstall Windows XP and the device drivers Reinstalling Windows205 206 Upgrading Your 207To insert a PC Card Adding and removing a PC Card208 To remove a PC Card 209Preventing static electricity discharge 210211 Preventing static electricity dischargeTo add or replace memory modules Adding or replacing memory212 213 Adding or replacing memoryPage To replace the hard drive kit Replacing the hard drive kit215 216 217 218 Troubleshooting 219Safety guidelines 220Software support tools First steps221 Troubleshooting CD or DVD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce soundDVD movie will not play 223Cleaning CDs or DVDs Device installationYou have computer problems after adding a new device To check IRQ usageTo free IRQ resources for the new device Diskette drive225 Display 226To restore deleted files File managementHard drive 227You see a Data error message InternetYou cannot connect to the Internet 228Connecting to a Web site takes too long 229You see a Memory error message KeyboardMemory External keyboard does not workYou see a Not enough memory error message ModemTo check the dialing properties Your modem does not dial or does not connectYour 56K modem does not connect at 56K 232Modem is not recognized by your notebook To access the gateway.your.way dial-up server233 Modem is noisy when it dials and connects To run modem diagnostics234 To turn down the modem volume MouseExternal mouse does not work External mouse works erraticallyPasswords NetworksPC Cards 236Printer Power237 To set a default printer You see a Printer queue is full error messageTo make sure that the printer is not set to work offline 238You see a Printer is out of paper error message SoundYou are not getting sound from the built-in speakers 239External monitor is not working Video240 Before calling Gateway Technical Support Telephone support241 Service description How to reach Resource Service description How to reachTelephone numbers 242Tutoring and training Self-helpTutoring 243Training Resource Service description For more information244 Setting up your system Important safety information245 246 Replacement parts and accessoriesCare during use Regulatory compliance statements Wireless Guidance247 248 249 United States of AmericaUnintentional emitter per FCC Part 250 FCC declaration of conformity251 Canada 252Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003253 Mexico 254Intentional emitter Unintentional emitterLaser safety statement 255Macrovision statement 256All Rights Reserved Trademark AcknowledgmentsIndex 257258 259 260 DVD/CD-RW171 261Fn 27 262263 164 264Battery 23, 122, 123, 124, 125 265136 266267 116 268183 269