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Gateway 400 manual Safety guidelines, 220

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Chapter 16: Troubleshooting

Safety guidelines

While troubleshooting your notebook, follow these safety guidelines:

■Never remove the memory bay cover or hard drive while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected.

■Make sure that you are correctly grounded before accessing internal components. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 210.

■After you complete any maintenance tasks where you remove the memory bay cover or hard drive kit, make sure that you replace the cover or hard drive kit, reinstall any screws, then replace the battery before you start your notebook.

Warning

Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician.

220	www.gateway.com

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Gateway 400 manual Safety guidelines, 220

Contents

Page Page Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes Travel Tips Customizing Your ComputerNetworking Your Computer 169 Maintaining Your ComputerRestoring Software Troubleshooting Safety, Regulatory, and Legal Information IndexUpgrading Your Notebook Checking Out 1 Your Gateway Front Component Icon DescriptionLeft side ComponentSpeakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of AuthenticityFinding your specifications Checking Out Your Gateway Accessories Batteries and automobile/airplane power adaptersCarrying cases Peripheral devicesPrinters Getting Started Connecting the AC adapter To connect the AC adapterConnecting the AC adapter Protecting from power source problems Starting your notebook To start your notebookTurning off your notebook Waking up your notebookTo turn off your notebook Restarting rebooting your notebook To close unresponsive programs and restart your notebookStatus indicators Indicator Icon DescriptionStatus indicators Using the keyboard Key types Key type Icon DescriptionSystem key combinations Press and hold F N while Pressing this system keyDecrease the brightness of the display Multi-function buttons Button Icon Press toUsing the EZ Pad touchpad Using the touchpad Do thisUsing the EZ Pad touchpad Connecting the modem To connect the modemConnecting to a wired Ethernet network To connect to a wired Ethernet networkInstalling a printer, scanner, or other peripheral device Broadband Internet connectionsGetting Help HelpSpot To start HelpSpotHelpSpot Searching for a topic HelpSpot videos To play a HelpSpot videoOnline help Gateway Web site Using eSupport Support Home tabWindows Basics About the Windows environment Using the desktop Using the Start menuTo use the Start menu Desktop elements DescriptionAdding icons to the desktop To add icons to the desktopIdentifying window items Identifying window itemsWindow item Description Working with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a driveTo create a folder Copying and moving files and folders To copy a file or folder to another folderTo move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Searching for files Using the Windows Search utility To find files and folders using the Search utilityUsing advanced search options Working with documents Creating a new documentTo create a new document Saving a document To save a documentOpening a document To open a documentPrinting a document To print a documentShortcuts Do thisUsing the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America OnlineAccessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Connecting to a Web site To connect to a Web siteDownloading files To download files or programs from a Web siteUsing e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Checking your e-mailUsing the Internet Using Multimedia Using the diskette drive To use a disketteUsing the CD or DVD drive Identifying drive typesCD drive CD-RW drive DVD drive Inserting a CD or DVD To insert a CD or DVDAdjusting the volume Adjusting the volumeTo adjust the overall volume level using hardware controls To adjust the overall volume level from WindowsTo adjust specific volume levels Click the Volume tab Listening to CDs Listening to CDsTo play a CD Listening to CDs Recording and playing audio To make an audio recordingTo play an audio recording in Sound Recorder Clicking StopTo play a file using the Windows Media Player Playing audio and video files with the Windows Media PlayerUsing MusicMatch Playing CDsTo play a music CD Creating MP3 music files To create rip MP3 filesClick the record button. The Recorder window opens Editing track information To edit track informationBuilding a music library Changing the music library display settings To change the music library display settingsListening to Internet radio To listen to an Internet radio stationUsing a recordable drive Using advanced featuresCreating data CDs To create a data CD Insert a blank, writable CD into your recordable CD driveSelect Source Files Source Pane Add 100 Creating music CDs 101To create music CDs 102103 104 Copying CDs 105To copy a CD 106107 Playing a DVD To play a DVD108 Capturing video To use Pinnacle Expression109 110 Sending and 7 Receiving Faxes 111Installing and configuring Fax Installing FaxConfiguring Fax To install FaxTo configure Microsoft Fax 113114 Sending a simple fax To send a simple fax115 Setting up your cover page template To set up your fax cover page template116 Faxing from programs Faxing a scanned documentTo fax a document directly from most programs To fax a document that you have scannedCanceling a fax To cancel a fax that has not been sentReceiving and viewing a fax To receive and view a faxAutomatically retry sending a fax To automatically retry sending a fax119 Automatically cancelling a fax To automatically cancel a failed fax120 Managing Power 121Monitoring the battery charge 122Recharging the battery 123Recalibrating the battery To recalibrate the battery124 Changing the battery Replacing the batteryTo replace the battery 125126 Extending battery life Conserving battery powerUsing alternate power sources 127Changing power modes 128If your computer You want to Then Changing power settings 129Changing the power scheme To change the power scheme130 Changing alarm options To change the alarm options131 Changing advanced settings To change advanced power management settings132 Activating and using Hibernate mode To activate Hibernate mode133 To use Hibernate mode 134Travel Tips 135Radio frequency wireless connections Modem136 Files Security137 Power To create a startup password138 Additional tips 139140 Customizing 10 Your Computer 141Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 142Adjusting the screen resolution 143To adjust the screen resolution 144Changing the colors on your Windows desktop To change desktop colors145 Changing the desktop background To change the desktop background146 147 Selecting a screen saver To select a screen saver148 149 Changing the touchpad settings To change your touchpad settings150 Changing the touchpad settings 151Programming the multi-function buttons To program the multi-function buttons152 Adding and modifying user accounts To add, delete, or modify user accounts153 To switch user accounts 154Networking Your Computer 155Benefits of networking Sharing a single Internet connectionSharing drives 156Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 157Wired Ethernet network Wireless Ethernet Ieee 802.11a or Ieee 802.11b networkSelecting a network connection 158Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet159 Example wired Ethernet network 160Equipment you need for a wired Ethernet network 161Using a wireless Ethernet network 162Example access point wireless Ethernet network 163164 Example peer-to-peer wireless Ethernet network 165For more information 166Using your notebook on a network To turn wireless Ethernet on or off167 168 Moving from Your 12 Old Computer 169Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard170 Transferring files Finding your filesTo find files in the My Documents folder 171To find files using Find or Search 172File type File usually ends Transferring Internet settings Setting up your ISPTo use the Internet Connection Wizard 173Installing your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcutsInstalling a parallel port printer To install your old printer175 Installing your old programs 176Maintaining 13 Your Computer 177Maintenance task Immediately Caring for your computer178 After purchaseMaintenance task Immediately Monthly When needed 179Creating an emergency startup diskette To create an emergency startup diskette180 181 Creating an emergency startup disketteProtecting your computer from viruses 182To scan for viruses 183To update Norton AntiVirus To remove a virus184 Managing hard drive space Checking hard drive spaceTo check hard drive space 185Using Disk Cleanup To use the Windows Disk Cleanup program186 Checking the hard drive for errors To check the hard drive for errors187 188 Defragmenting the hard drive To run Disk Defragmenter189 190 Backing up files 191Using the Scheduled Task Wizard To start the Scheduled Task Wizard192 Cleaning your computer Cleaning the exterior193 Cleaning the keyboard Cleaning the computer screenCleaning the mouse 194To clean your trackball mouse 195196 Restoring Software 197Using the Restoration CDs 198Page 200 201 202 Reinstalling programs To reinstall programs from the red Gateway CD203 204 Reinstalling Windows To reinstall Windows XP and the device drivers205 206 Upgrading Your 207Adding and removing a PC Card To insert a PC Card208 To remove a PC Card 209Preventing static electricity discharge 210211 Preventing static electricity dischargeAdding or replacing memory To add or replace memory modules212 213 Adding or replacing memoryPage Replacing the hard drive kit To replace the hard drive kit215 216 217 218 Troubleshooting 219Safety guidelines 220First steps Software support tools221 Troubleshooting CD or DVD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce soundDVD movie will not play 223Cleaning CDs or DVDs Device installationYou have computer problems after adding a new device To check IRQ usageDiskette drive To free IRQ resources for the new device225 Display 226To restore deleted files File managementHard drive 227You see a Data error message InternetYou cannot connect to the Internet 228Connecting to a Web site takes too long 229You see a Memory error message KeyboardMemory External keyboard does not workYou see a Not enough memory error message ModemTo check the dialing properties Your modem does not dial or does not connectYour 56K modem does not connect at 56K 232To access the gateway.your.way dial-up server Modem is not recognized by your notebook233 To run modem diagnostics Modem is noisy when it dials and connects234 To turn down the modem volume MouseExternal mouse does not work External mouse works erraticallyPasswords NetworksPC Cards 236Power Printer237 To set a default printer You see a Printer queue is full error messageTo make sure that the printer is not set to work offline 238You see a Printer is out of paper error message SoundYou are not getting sound from the built-in speakers 239Video External monitor is not working240 Telephone support Before calling Gateway Technical Support241 Service description How to reach Resource Service description How to reachTelephone numbers 242Tutoring and training Self-helpTutoring 243Resource Service description For more information Training244 Important safety information Setting up your system245 Replacement parts and accessories 246Care during use Wireless Guidance Regulatory compliance statements247 248 United States of America 249Unintentional emitter per FCC Part 250 FCC declaration of conformity251 Canada 252Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003253 Mexico 254Intentional emitter Unintentional emitterLaser safety statement 255Macrovision statement 256All Rights Reserved Trademark AcknowledgmentsIndex 257258 259 260 DVD/CD-RW171 261Fn 27 262263 164 264Battery 23, 122, 123, 124, 125 265136 266267 116 268183 269