Troubleshooting, 219 | Gateway 400 specification

Troubleshooting 16

This chapter provides some solutions to common notebook problems. Read this chapter to learn how to:

■Troubleshoot typical hardware and software problems

■Get telephone support

■Use automated troubleshooting systems

■Get tutoring and training

If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 37 for more information about how to get help.

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Contents

Page Page Contents Windows Basics Using the InternetUsing Multimedia Sending and Receiving Faxes Managing PowerIii Networking Your Computer Travel TipsCustomizing Your Computer Restoring Software 169Maintaining Your Computer Upgrading Your Notebook TroubleshootingSafety, Regulatory, and Legal Information Index Checking Out 1 Your Gateway Component Icon Description Front Component Left side Speakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Gateway serial number Identifying your modelGateway model number Microsoft Certificate of Authenticity Internal wireless label Finding your specifications Checking Out Your Gateway Peripheral devices AccessoriesBatteries and automobile/airplane power adapters Carrying cases Printers Getting Started To connect the AC adapter Connecting the AC adapter Connecting the AC adapter Protecting from power source problems To start your notebook Starting your notebook To turn off your notebook Turning off your notebookWaking up your notebook To close unresponsive programs and restart your notebook Restarting rebooting your notebook Indicator Icon Description Status indicators Status indicators Using the keyboard Key type Icon Description Key types Press and hold F N while Pressing this system key System key combinations Decrease the brightness of the display Button Icon Press to Multi-function buttons Using the EZ Pad touchpad Do this Using the touchpad Using the EZ Pad touchpad To connect the modem Connecting the modem To connect to a wired Ethernet network Connecting to a wired Ethernet network Broadband Internet connections Installing a printer, scanner, or other peripheral device Getting Help To start HelpSpot HelpSpot HelpSpot Searching for a topic To play a HelpSpot video HelpSpot videos Online help Gateway Web site Support Home tab Using eSupport Windows Basics About the Windows environment Desktop elements Description Using the desktopUsing the Start menu To use the Start menu To add icons to the desktop Adding icons to the desktop Identifying window items Identifying window items Window item Description To view the drives on your computer Working with files and foldersViewing drives To see the files and folders on a drive Creating folders To create a folder To copy a file or folder to another folder Copying and moving files and folders To move a file or folder to another folder To delete files or folders To recover files or folders from the Recycle BinDeleting files and folders To empty the Recycle Bin Browsing for files and folders To browse for a file Searching for files To find files and folders using the Search utility Using the Windows Search utility Using advanced search options To create a new document Working with documentsCreating a new document To save a document Saving a document To open a document Opening a document To print a document Printing a document Do this Shortcuts Using the Internet Learning about the Internet To set up an Internet account with America Online Setting up an Internet account To disconnect from your America Online Internet account Accessing your Internet accountTo connect to your America Online Internet account Using the World Wide Web To connect to a Web site Connecting to a Web site To download files or programs from a Web site Downloading files Sending e-mail Using e-mailTo send e-mail using America Online Checking your e-mail To check your e-mail using America Online Using the Internet Using Multimedia To use a diskette Using the diskette drive CD drive CD-RW drive DVD drive Using the CD or DVD driveIdentifying drive types To insert a CD or DVD Inserting a CD or DVD To adjust the overall volume level from Windows Adjusting the volumeAdjusting the volume To adjust the overall volume level using hardware controls To adjust specific volume levels Click the Volume tab To play a CD Listening to CDsListening to CDs Listening to CDs To make an audio recording Recording and playing audio Clicking Stop To play an audio recording in Sound Recorder Playing audio and video files with the Windows Media Player To play a file using the Windows Media Player Playing CDs Using MusicMatch To play a music CD To create rip MP3 files Creating MP3 music files Click the record button. The Recorder window opens To edit track information Editing track information Building a music library To change the music library display settings Changing the music library display settings To listen to an Internet radio station Listening to Internet radio Creating data CDs Using a recordable driveUsing advanced features Insert a blank, writable CD into your recordable CD drive To create a data CD Select Source Files Source Pane Add 100 101 Creating music CDs 102 To create music CDs 103 104 105 Copying CDs 106 To copy a CD 107 108 Playing a DVDTo play a DVD 109 Capturing videoTo use Pinnacle Expression 110 111 Sending and 7 Receiving Faxes To install Fax Installing and configuring FaxInstalling Fax Configuring Fax 113 To configure Microsoft Fax 114 115 Sending a simple faxTo send a simple fax 116 Setting up your cover page templateTo set up your fax cover page template To fax a document that you have scanned Faxing from programsFaxing a scanned document To fax a document directly from most programs To receive and view a fax Canceling a faxTo cancel a fax that has not been sent Receiving and viewing a fax 119 Automatically retry sending a faxTo automatically retry sending a fax 120 Automatically cancelling a faxTo automatically cancel a failed fax 121 Managing Power 122 Monitoring the battery charge 123 Recharging the battery 124 Recalibrating the batteryTo recalibrate the battery 125 Changing the batteryReplacing the battery To replace the battery 126 127 Extending battery lifeConserving battery power Using alternate power sources If your computer You want to Then Changing power modes128 129 Changing power settings 130 Changing the power schemeTo change the power scheme 131 Changing alarm optionsTo change the alarm options 132 Changing advanced settingsTo change advanced power management settings 133 Activating and using Hibernate modeTo activate Hibernate mode 134 To use Hibernate mode 135 Travel Tips 136 Radio frequency wireless connectionsModem 137 FilesSecurity 138 PowerTo create a startup password 139 Additional tips 140 141 Customizing 10 Your Computer 142 Adjusting the screen and desktop settingsAdjusting the color depth To change the color depth 143 Adjusting the screen resolution 144 To adjust the screen resolution 145 Changing the colors on your Windows desktopTo change desktop colors 146 Changing the desktop backgroundTo change the desktop background 147 148 Selecting a screen saverTo select a screen saver 149 150 Changing the touchpad settingsTo change your touchpad settings 151 Changing the touchpad settings 152 Programming the multi-function buttonsTo program the multi-function buttons 153 Adding and modifying user accountsTo add, delete, or modify user accounts 154 To switch user accounts 155 Networking Your Computer 156 Benefits of networkingSharing a single Internet connection Sharing drives 157 Sharing peripheral devicesStreaming audio and video files Playing multi-player games 158 Wired Ethernet networkWireless Ethernet Ieee 802.11a or Ieee 802.11b network Selecting a network connection 159 Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 160 Example wired Ethernet network 161 Equipment you need for a wired Ethernet network 162 Using a wireless Ethernet network 163 Example access point wireless Ethernet network 164 165 Example peer-to-peer wireless Ethernet network 166 For more information 167 Using your notebook on a networkTo turn wireless Ethernet on or off 168 169 Moving from Your 12 Old Computer 170 Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard 171 Transferring filesFinding your files To find files in the My Documents folder File type File usually ends To find files using Find or Search172 173 Transferring Internet settingsSetting up your ISP To use the Internet Connection Wizard Transferring your Internet shortcuts Installing your old printer or scannerInstalling a USB printer or scanner Transferring your e-mail and address book 175 Installing a parallel port printerTo install your old printer 176 Installing your old programs 177 Maintaining 13 Your Computer After purchase Maintenance task ImmediatelyCaring for your computer 178 179 Maintenance task Immediately Monthly When needed 180 Creating an emergency startup disketteTo create an emergency startup diskette Creating an emergency startup diskette 181 182 Protecting your computer from viruses 183 To scan for viruses 184 To update Norton AntiVirusTo remove a virus 185 Managing hard drive spaceChecking hard drive space To check hard drive space 186 Using Disk CleanupTo use the Windows Disk Cleanup program 187 Checking the hard drive for errorsTo check the hard drive for errors 188 189 Defragmenting the hard driveTo run Disk Defragmenter 190 191 Backing up files 192 Using the Scheduled Task WizardTo start the Scheduled Task Wizard 193 Cleaning your computerCleaning the exterior 194 Cleaning the keyboardCleaning the computer screen Cleaning the mouse 195 To clean your trackball mouse 196 197 Restoring Software 198 Using the Restoration CDsPage 200 201 202 203 Reinstalling programsTo reinstall programs from the red Gateway CD 204 205 Reinstalling WindowsTo reinstall Windows XP and the device drivers 206 207 Upgrading Your 208 Adding and removing a PC CardTo insert a PC Card 209 To remove a PC Card 210 Preventing static electricity discharge Preventing static electricity discharge 211 212 Adding or replacing memoryTo add or replace memory modules Adding or replacing memory 213Page 215 Replacing the hard drive kitTo replace the hard drive kit 216 217 218 219 Troubleshooting 220 Safety guidelines 221 First stepsSoftware support tools An audio CD does not produce sound TroubleshootingCD or DVD drives Your notebook does not recognize a disc or the drive 223 DVD movie will not play To check IRQ usage Cleaning CDs or DVDsDevice installation You have computer problems after adding a new device 225 Diskette driveTo free IRQ resources for the new device 226 Display 227 To restore deleted filesFile management Hard drive 228 You see a Data error messageInternet You cannot connect to the Internet 229 Connecting to a Web site takes too long External keyboard does not work You see a Memory error messageKeyboard Memory Your modem does not dial or does not connect You see a Not enough memory error messageModem To check the dialing properties 232 Your 56K modem does not connect at 56K 233 To access the gateway.your.way dial-up serverModem is not recognized by your notebook 234 To run modem diagnosticsModem is noisy when it dials and connects External mouse works erratically To turn down the modem volumeMouse External mouse does not work 236 PasswordsNetworks PC Cards 237 PowerPrinter 238 To set a default printerYou see a Printer queue is full error message To make sure that the printer is not set to work offline 239 You see a Printer is out of paper error messageSound You are not getting sound from the built-in speakers 240 VideoExternal monitor is not working 241 Telephone supportBefore calling Gateway Technical Support 242 Service description How to reachResource Service description How to reach Telephone numbers 243 Tutoring and trainingSelf-help Tutoring 244 Resource Service description For more informationTraining 245 Important safety informationSetting up your system Care during use Replacement parts and accessories246 247 Wireless GuidanceRegulatory compliance statements 248 Unintentional emitter per FCC Part United States of America249 FCC declaration of conformity 250 251 Unintentional emitter per ICES-003 Canada252 Industry Canada IC Intentional emitter per RSS 253 Unintentional emitter Mexico254 Intentional emitter 255 Laser safety statement Trademark Acknowledgments Macrovision statement256 All Rights Reserved 257 Index 258 259 DVD/CD-RW 260 261 171 262 Fn 27 263 264 164 265 Battery 23, 122, 123, 124, 125 266 136 267 268 116 269 183

Gateway 400 manual Troubleshooting, 219

Models: 400

Troubleshooting 16

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