Display, 226 | Gateway 400 guide

Chapter 16: Troubleshooting

You see a “Non-system disk”, “NTLDR is missing”, or “Disk error” error message

■Eject the diskette from the diskette drive, then press ENTER.

■Make sure that the diskette you are using is IBM-compatible.

The diskette drive status indicator is lit continuously

■Remove the diskette from the drive. If the indicator stays on, try restarting your notebook.

Display

The screen is too dark

■Adjust the brightness using the system keys. For more information, see “System key combinations” on page 28.

The screen resolution is not correct

■Change the screen resolution from the Display Properties dialog box. For more information, see “Adjusting the screen resolution” on page 143.

Help and

Support

For more information about changing the screen resolution in Windows XP, click Start, then click Help and Support.

Type the keyword screen resolution in the HelpSpot

Search box , then click the arrow.

The text on the display is dim or difficult to read

■Adjust the brightness and contrast using the system keys. For more information, see “System key combinations” on page 28.

■Change the display settings. For more information, see “Adjusting the screen and desktop settings” on page 142.

■Move your notebook away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves.

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Gateway 400 manual Display, 226

Contents

Page Page Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes Travel Tips Customizing Your ComputerNetworking Your Computer 169 Maintaining Your ComputerRestoring Software Troubleshooting Safety, Regulatory, and Legal Information IndexUpgrading Your Notebook Checking Out 1 Your Gateway Front Component Icon Description Left side Component Speakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of Authenticity Finding your specifications Checking Out Your Gateway Carrying cases AccessoriesBatteries and automobile/airplane power adapters Peripheral devices Printers Getting Started Connecting the AC adapter To connect the AC adapter Connecting the AC adapter Protecting from power source problems Starting your notebook To start your notebook Turning off your notebook Waking up your notebookTo turn off your notebook Restarting rebooting your notebook To close unresponsive programs and restart your notebook Status indicators Indicator Icon Description Status indicators Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key Decrease the brightness of the display Multi-function buttons Button Icon Press to Using the EZ Pad touchpad Using the touchpad Do this Using the EZ Pad touchpad Connecting the modem To connect the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connections Getting Help HelpSpot To start HelpSpot HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot video Online help Gateway Web site Using eSupport Support Home tab Windows Basics About the Windows environment To use the Start menu Using the desktopUsing the Start menu Desktop elements Description Adding icons to the desktop To add icons to the desktop Identifying window items Identifying window items Window item Description Working with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a drive To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle Bin To browse for a file Searching for files Using the Windows Search utility To find files and folders using the Search utility Using advanced search options Working with documents Creating a new documentTo create a new document Saving a document To save a document Opening a document To open a document Printing a document To print a document Shortcuts Do this Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America Online Accessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site Using e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Checking your e-mail Using the Internet Using Multimedia Using the diskette drive To use a diskette Using the CD or DVD drive Identifying drive typesCD drive CD-RW drive DVD drive Inserting a CD or DVD To insert a CD or DVD To adjust the overall volume level using hardware controls Adjusting the volumeAdjusting the volume To adjust the overall volume level from Windows To adjust specific volume levels Click the Volume tab Listening to CDs Listening to CDsTo play a CD Listening to CDs Recording and playing audio To make an audio recording To play an audio recording in Sound Recorder Clicking Stop To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player Using MusicMatch Playing CDs To play a music CD Creating MP3 music files To create rip MP3 files Click the record button. The Recorder window opens Editing track information To edit track information Building a music library Changing the music library display settings To change the music library display settings Listening to Internet radio To listen to an Internet radio station Using a recordable drive Using advanced featuresCreating data CDs To create a data CD Insert a blank, writable CD into your recordable CD drive Select Source Files Source Pane Add 100 Creating music CDs 101 To create music CDs 102 103 104 Copying CDs 105 To copy a CD 106 107 Playing a DVD To play a DVD108 Capturing video To use Pinnacle Expression109 110 Sending and 7 Receiving Faxes 111 Configuring Fax Installing and configuring FaxInstalling Fax To install Fax To configure Microsoft Fax 113 114 Sending a simple fax To send a simple fax115 Setting up your cover page template To set up your fax cover page template116 To fax a document directly from most programs Faxing from programsFaxing a scanned document To fax a document that you have scanned Receiving and viewing a fax Canceling a faxTo cancel a fax that has not been sent To receive and view a fax Automatically retry sending a fax To automatically retry sending a fax119 Automatically cancelling a fax To automatically cancel a failed fax120 Managing Power 121 Monitoring the battery charge 122 Recharging the battery 123 Recalibrating the battery To recalibrate the battery124 To replace the battery Changing the batteryReplacing the battery 125 126 Using alternate power sources Extending battery lifeConserving battery power 127 Changing power modes 128If your computer You want to Then Changing power settings 129 Changing the power scheme To change the power scheme130 Changing alarm options To change the alarm options131 Changing advanced settings To change advanced power management settings132 Activating and using Hibernate mode To activate Hibernate mode133 To use Hibernate mode 134 Travel Tips 135 Radio frequency wireless connections Modem136 Files Security137 Power To create a startup password138 Additional tips 139 140 Customizing 10 Your Computer 141 To change the color depth Adjusting the screen and desktop settingsAdjusting the color depth 142 Adjusting the screen resolution 143 To adjust the screen resolution 144 Changing the colors on your Windows desktop To change desktop colors145 Changing the desktop background To change the desktop background146 147 Selecting a screen saver To select a screen saver148 149 Changing the touchpad settings To change your touchpad settings150 Changing the touchpad settings 151 Programming the multi-function buttons To program the multi-function buttons152 Adding and modifying user accounts To add, delete, or modify user accounts153 To switch user accounts 154 Networking Your Computer 155 Sharing drives Benefits of networkingSharing a single Internet connection 156 Playing multi-player games Sharing peripheral devicesStreaming audio and video files 157 Selecting a network connection Wired Ethernet networkWireless Ethernet Ieee 802.11a or Ieee 802.11b network 158 Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet159 Example wired Ethernet network 160 Equipment you need for a wired Ethernet network 161 Using a wireless Ethernet network 162 Example access point wireless Ethernet network 163 164 Example peer-to-peer wireless Ethernet network 165 For more information 166 Using your notebook on a network To turn wireless Ethernet on or off167 168 Moving from Your 12 Old Computer 169 Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard170 To find files in the My Documents folder Transferring filesFinding your files 171 To find files using Find or Search 172File type File usually ends To use the Internet Connection Wizard Transferring Internet settingsSetting up your ISP 173 Transferring your e-mail and address book Installing your old printer or scannerInstalling a USB printer or scanner Transferring your Internet shortcuts Installing a parallel port printer To install your old printer175 Installing your old programs 176 Maintaining 13 Your Computer 177 178 Maintenance task ImmediatelyCaring for your computer After purchase Maintenance task Immediately Monthly When needed 179 Creating an emergency startup diskette To create an emergency startup diskette180 181 Creating an emergency startup diskette Protecting your computer from viruses 182 To scan for viruses 183 To update Norton AntiVirus To remove a virus184 To check hard drive space Managing hard drive spaceChecking hard drive space 185 Using Disk Cleanup To use the Windows Disk Cleanup program186 Checking the hard drive for errors To check the hard drive for errors187 188 Defragmenting the hard drive To run Disk Defragmenter189 190 Backing up files 191 Using the Scheduled Task Wizard To start the Scheduled Task Wizard192 Cleaning your computer Cleaning the exterior193 Cleaning the mouse Cleaning the keyboardCleaning the computer screen 194 To clean your trackball mouse 195 196 Restoring Software 197 Using the Restoration CDs 198Page 200 201 202 Reinstalling programs To reinstall programs from the red Gateway CD203 204 Reinstalling Windows To reinstall Windows XP and the device drivers205 206 Upgrading Your 207 Adding and removing a PC Card To insert a PC Card208 To remove a PC Card 209 Preventing static electricity discharge 210 211 Preventing static electricity discharge Adding or replacing memory To add or replace memory modules212 213 Adding or replacing memoryPage Replacing the hard drive kit To replace the hard drive kit215 216 217 218 Troubleshooting 219 Safety guidelines 220 First steps Software support tools221 Your notebook does not recognize a disc or the drive TroubleshootingCD or DVD drives An audio CD does not produce sound DVD movie will not play 223 You have computer problems after adding a new device Cleaning CDs or DVDsDevice installation To check IRQ usage Diskette drive To free IRQ resources for the new device225 Display 226 Hard drive To restore deleted filesFile management 227 You cannot connect to the Internet You see a Data error messageInternet 228 Connecting to a Web site takes too long 229 Memory You see a Memory error messageKeyboard External keyboard does not work To check the dialing properties You see a Not enough memory error messageModem Your modem does not dial or does not connect Your 56K modem does not connect at 56K 232 To access the gateway.your.way dial-up server Modem is not recognized by your notebook233 To run modem diagnostics Modem is noisy when it dials and connects234 External mouse does not work To turn down the modem volumeMouse External mouse works erratically PC Cards PasswordsNetworks 236 Power Printer237 To make sure that the printer is not set to work offline To set a default printerYou see a Printer queue is full error message 238 You are not getting sound from the built-in speakers You see a Printer is out of paper error messageSound 239 Video External monitor is not working240 Telephone support Before calling Gateway Technical Support241 Telephone numbers Service description How to reachResource Service description How to reach 242 Tutoring Tutoring and trainingSelf-help 243 Resource Service description For more information Training244 Important safety information Setting up your system245 Replacement parts and accessories 246Care during use Wireless Guidance Regulatory compliance statements247 248 United States of America 249Unintentional emitter per FCC Part 250 FCC declaration of conformity 251 Industry Canada IC Intentional emitter per RSS Canada252 Unintentional emitter per ICES-003 253 Intentional emitter Mexico254 Unintentional emitter Laser safety statement 255 All Rights Reserved Macrovision statement256 Trademark Acknowledgments Index 257 258 259 260 DVD/CD-RW 171 261 Fn 27 262 263 164 264 Battery 23, 122, 123, 124, 125 265 136 266 267 116 268 183 269