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Gateway 400 To set a default printer, To make sure that the printer is not set to work offline

Models: 400

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Chapter 16: Troubleshooting

■Make sure that the printer is online. Many printers have an online/offline button that you may need to press so that the printer can start printing. Press the button to put the printer online.

■Check the port and cable for bent or broken pins.

■If the printer you want to print to is not the default printer, make sure that you have selected it in the printer setup.

To set a default printer:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.

3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer.

■Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver.

You see a “Printer queue is full” error message

■Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.

3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.

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Gateway 400 manual To set a default printer, To make sure that the printer is not set to work offline, 238

Contents

Page Page Contents Using the Internet Using MultimediaWindows Basics Managing Power IiiSending and Receiving Faxes Travel Tips Customizing Your ComputerNetworking Your Computer 169 Maintaining Your ComputerRestoring Software Troubleshooting Safety, Regulatory, and Legal Information IndexUpgrading Your Notebook Checking Out 1 Your Gateway Front Component Icon DescriptionLeft side ComponentSpeakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of AuthenticityFinding your specifications Checking Out Your Gateway Carrying cases AccessoriesBatteries and automobile/airplane power adapters Peripheral devicesPrinters Getting Started Connecting the AC adapter To connect the AC adapterConnecting the AC adapter Protecting from power source problems Starting your notebook To start your notebookTurning off your notebook Waking up your notebookTo turn off your notebook Restarting rebooting your notebook To close unresponsive programs and restart your notebookStatus indicators Indicator Icon DescriptionStatus indicators Using the keyboard Key types Key type Icon DescriptionSystem key combinations Press and hold F N while Pressing this system keyDecrease the brightness of the display Multi-function buttons Button Icon Press toUsing the EZ Pad touchpad Using the touchpad Do thisUsing the EZ Pad touchpad Connecting the modem To connect the modemConnecting to a wired Ethernet network To connect to a wired Ethernet networkInstalling a printer, scanner, or other peripheral device Broadband Internet connectionsGetting Help HelpSpot To start HelpSpotHelpSpot Searching for a topic HelpSpot videos To play a HelpSpot videoOnline help Gateway Web site Using eSupport Support Home tabWindows Basics About the Windows environment To use the Start menu Using the desktopUsing the Start menu Desktop elements DescriptionAdding icons to the desktop To add icons to the desktopIdentifying window items Identifying window itemsWindow item Description Working with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a driveTo create a folder Copying and moving files and folders To copy a file or folder to another folderTo move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Searching for files Using the Windows Search utility To find files and folders using the Search utilityUsing advanced search options Working with documents Creating a new documentTo create a new document Saving a document To save a documentOpening a document To open a documentPrinting a document To print a documentShortcuts Do thisUsing the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America OnlineAccessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Connecting to a Web site To connect to a Web siteDownloading files To download files or programs from a Web siteUsing e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Checking your e-mailUsing the Internet Using Multimedia Using the diskette drive To use a disketteUsing the CD or DVD drive Identifying drive typesCD drive CD-RW drive DVD drive Inserting a CD or DVD To insert a CD or DVDTo adjust the overall volume level using hardware controls Adjusting the volumeAdjusting the volume To adjust the overall volume level from WindowsTo adjust specific volume levels Click the Volume tab Listening to CDs Listening to CDsTo play a CD Listening to CDs Recording and playing audio To make an audio recordingTo play an audio recording in Sound Recorder Clicking StopTo play a file using the Windows Media Player Playing audio and video files with the Windows Media PlayerUsing MusicMatch Playing CDsTo play a music CD Creating MP3 music files To create rip MP3 filesClick the record button. The Recorder window opens Editing track information To edit track informationBuilding a music library Changing the music library display settings To change the music library display settingsListening to Internet radio To listen to an Internet radio stationUsing a recordable drive Using advanced featuresCreating data CDs To create a data CD Insert a blank, writable CD into your recordable CD driveSelect Source Files Source Pane Add 100 Creating music CDs 101To create music CDs 102103 104 Copying CDs 105To copy a CD 106107 Playing a DVD To play a DVD108 Capturing video To use Pinnacle Expression109 110 Sending and 7 Receiving Faxes 111Configuring Fax Installing and configuring FaxInstalling Fax To install FaxTo configure Microsoft Fax 113114 Sending a simple fax To send a simple fax115 Setting up your cover page template To set up your fax cover page template116 To fax a document directly from most programs Faxing from programsFaxing a scanned document To fax a document that you have scannedReceiving and viewing a fax Canceling a faxTo cancel a fax that has not been sent To receive and view a faxAutomatically retry sending a fax To automatically retry sending a fax119 Automatically cancelling a fax To automatically cancel a failed fax120 Managing Power 121Monitoring the battery charge 122Recharging the battery 123Recalibrating the battery To recalibrate the battery124 To replace the battery Changing the batteryReplacing the battery 125126 Using alternate power sources Extending battery lifeConserving battery power 127Changing power modes 128If your computer You want to Then Changing power settings 129Changing the power scheme To change the power scheme130 Changing alarm options To change the alarm options131 Changing advanced settings To change advanced power management settings132 Activating and using Hibernate mode To activate Hibernate mode133 To use Hibernate mode 134Travel Tips 135Radio frequency wireless connections Modem136 Files Security137 Power To create a startup password138 Additional tips 139140 Customizing 10 Your Computer 141To change the color depth Adjusting the screen and desktop settingsAdjusting the color depth 142Adjusting the screen resolution 143To adjust the screen resolution 144Changing the colors on your Windows desktop To change desktop colors145 Changing the desktop background To change the desktop background146 147 Selecting a screen saver To select a screen saver148 149 Changing the touchpad settings To change your touchpad settings150 Changing the touchpad settings 151Programming the multi-function buttons To program the multi-function buttons152 Adding and modifying user accounts To add, delete, or modify user accounts153 To switch user accounts 154Networking Your Computer 155Sharing drives Benefits of networkingSharing a single Internet connection 156Playing multi-player games Sharing peripheral devicesStreaming audio and video files 157Selecting a network connection Wired Ethernet networkWireless Ethernet Ieee 802.11a or Ieee 802.11b network 158Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet159 Example wired Ethernet network 160Equipment you need for a wired Ethernet network 161Using a wireless Ethernet network 162Example access point wireless Ethernet network 163164 Example peer-to-peer wireless Ethernet network 165For more information 166Using your notebook on a network To turn wireless Ethernet on or off167 168 Moving from Your 12 Old Computer 169Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard170 To find files in the My Documents folder Transferring filesFinding your files 171To find files using Find or Search 172File type File usually ends To use the Internet Connection Wizard Transferring Internet settingsSetting up your ISP 173Transferring your e-mail and address book Installing your old printer or scannerInstalling a USB printer or scanner Transferring your Internet shortcutsInstalling a parallel port printer To install your old printer175 Installing your old programs 176Maintaining 13 Your Computer 177178 Maintenance task ImmediatelyCaring for your computer After purchaseMaintenance task Immediately Monthly When needed 179Creating an emergency startup diskette To create an emergency startup diskette180 181 Creating an emergency startup disketteProtecting your computer from viruses 182To scan for viruses 183To update Norton AntiVirus To remove a virus184 To check hard drive space Managing hard drive spaceChecking hard drive space 185Using Disk Cleanup To use the Windows Disk Cleanup program186 Checking the hard drive for errors To check the hard drive for errors187 188 Defragmenting the hard drive To run Disk Defragmenter189 190 Backing up files 191Using the Scheduled Task Wizard To start the Scheduled Task Wizard192 Cleaning your computer Cleaning the exterior193 Cleaning the mouse Cleaning the keyboardCleaning the computer screen 194To clean your trackball mouse 195196 Restoring Software 197Using the Restoration CDs 198Page 200 201 202 Reinstalling programs To reinstall programs from the red Gateway CD203 204 Reinstalling Windows To reinstall Windows XP and the device drivers205 206 Upgrading Your 207Adding and removing a PC Card To insert a PC Card208 To remove a PC Card 209Preventing static electricity discharge 210211 Preventing static electricity dischargeAdding or replacing memory To add or replace memory modules212 213 Adding or replacing memoryPage Replacing the hard drive kit To replace the hard drive kit215 216 217 218 Troubleshooting 219Safety guidelines 220First steps Software support tools221 Your notebook does not recognize a disc or the drive TroubleshootingCD or DVD drives An audio CD does not produce soundDVD movie will not play 223You have computer problems after adding a new device Cleaning CDs or DVDsDevice installation To check IRQ usageDiskette drive To free IRQ resources for the new device225 Display 226Hard drive To restore deleted filesFile management 227You cannot connect to the Internet You see a Data error messageInternet 228Connecting to a Web site takes too long 229Memory You see a Memory error messageKeyboard External keyboard does not workTo check the dialing properties You see a Not enough memory error messageModem Your modem does not dial or does not connectYour 56K modem does not connect at 56K 232To access the gateway.your.way dial-up server Modem is not recognized by your notebook233 To run modem diagnostics Modem is noisy when it dials and connects234 External mouse does not work To turn down the modem volumeMouse External mouse works erraticallyPC Cards PasswordsNetworks 236Power Printer237 To make sure that the printer is not set to work offline To set a default printerYou see a Printer queue is full error message 238You are not getting sound from the built-in speakers You see a Printer is out of paper error messageSound 239Video External monitor is not working240 Telephone support Before calling Gateway Technical Support241 Telephone numbers Service description How to reachResource Service description How to reach 242Tutoring Tutoring and trainingSelf-help 243Resource Service description For more information Training244 Important safety information Setting up your system245 Replacement parts and accessories 246Care during use Wireless Guidance Regulatory compliance statements247 248 United States of America 249Unintentional emitter per FCC Part 250 FCC declaration of conformity251 Industry Canada IC Intentional emitter per RSS Canada252 Unintentional emitter per ICES-003253 Intentional emitter Mexico254 Unintentional emitterLaser safety statement 255All Rights Reserved Macrovision statement256 Trademark AcknowledgmentsIndex 257258 259 260 DVD/CD-RW171 261Fn 27 262263 164 264Battery 23, 122, 123, 124, 125 265136 266267 116 268183 269