Networks, Passwords, PC Cards, 236 | Gateway 400 guide

Chapter 16: Troubleshooting

Networks

You cannot connect to your company network

■Every network is unique. Contact your company computer department or network administrator for help.

Help and

Support

For more information about network troubleshooting in Windows XP, click Start, then click Help and Support.

Type the keyword network troubleshooting in the

HelpSpot Search box , then click the arrow.

Passwords

Your notebook does not accept your password

■Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the password.

You forgot your startup password

■The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Technical Support for instructions.

PC Cards

You installed a PC Card and now your notebook is having problems

■Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card’s documentation.

■Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see “Device installation” on page 224.

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Gateway 400 manual Networks, Passwords, PC Cards, 236

Contents

Page Page Contents Using Multimedia Using the InternetWindows Basics Iii Managing PowerSending and Receiving Faxes Customizing Your Computer Travel TipsNetworking Your Computer Maintaining Your Computer 169Restoring Software Safety, Regulatory, and Legal Information Index TroubleshootingUpgrading Your Notebook Checking Out 1 Your Gateway Front Component Icon Description Left side Component Speakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Gateway model number Identifying your modelGateway serial number Internal wireless label Microsoft Certificate of Authenticity Finding your specifications Checking Out Your Gateway Accessories Batteries and automobile/airplane power adaptersCarrying cases Peripheral devices Printers Getting Started Connecting the AC adapter To connect the AC adapter Connecting the AC adapter Protecting from power source problems Starting your notebook To start your notebook Waking up your notebook Turning off your notebookTo turn off your notebook Restarting rebooting your notebook To close unresponsive programs and restart your notebook Status indicators Indicator Icon Description Status indicators Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key Decrease the brightness of the display Multi-function buttons Button Icon Press to Using the EZ Pad touchpad Using the touchpad Do this Using the EZ Pad touchpad Connecting the modem To connect the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connections Getting Help HelpSpot To start HelpSpot HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot video Online help Gateway Web site Using eSupport Support Home tab Windows Basics About the Windows environment Using the desktop Using the Start menuTo use the Start menu Desktop elements Description Adding icons to the desktop To add icons to the desktop Identifying window items Identifying window items Window item Description Viewing drives Working with files and foldersTo view the drives on your computer Creating folders To see the files and folders on a drive To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder Deleting files and folders To recover files or folders from the Recycle BinTo delete files or folders Browsing for files and folders To empty the Recycle Bin To browse for a file Searching for files Using the Windows Search utility To find files and folders using the Search utility Using advanced search options Creating a new document Working with documentsTo create a new document Saving a document To save a document Opening a document To open a document Printing a document To print a document Shortcuts Do this Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America Online To connect to your America Online Internet account Accessing your Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site To send e-mail using America Online Using e-mailSending e-mail To check your e-mail using America Online Checking your e-mail Using the Internet Using Multimedia Using the diskette drive To use a diskette Identifying drive types Using the CD or DVD driveCD drive CD-RW drive DVD drive Inserting a CD or DVD To insert a CD or DVD Adjusting the volume Adjusting the volumeTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows To adjust specific volume levels Click the Volume tab Listening to CDs Listening to CDsTo play a CD Listening to CDs Recording and playing audio To make an audio recording To play an audio recording in Sound Recorder Clicking Stop To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player Using MusicMatch Playing CDs To play a music CD Creating MP3 music files To create rip MP3 files Click the record button. The Recorder window opens Editing track information To edit track information Building a music library Changing the music library display settings To change the music library display settings Listening to Internet radio To listen to an Internet radio station Using advanced features Using a recordable driveCreating data CDs To create a data CD Insert a blank, writable CD into your recordable CD drive Select Source Files Source Pane Add 100 Creating music CDs 101 To create music CDs 102 103 104 Copying CDs 105 To copy a CD 106 107 To play a DVD Playing a DVD108 To use Pinnacle Expression Capturing video109 110 Sending and 7 Receiving Faxes 111 Installing and configuring Fax Installing FaxConfiguring Fax To install Fax To configure Microsoft Fax 113 114 To send a simple fax Sending a simple fax115 To set up your fax cover page template Setting up your cover page template116 Faxing from programs Faxing a scanned documentTo fax a document directly from most programs To fax a document that you have scanned Canceling a fax To cancel a fax that has not been sentReceiving and viewing a fax To receive and view a fax To automatically retry sending a fax Automatically retry sending a fax119 To automatically cancel a failed fax Automatically cancelling a fax120 Managing Power 121 Monitoring the battery charge 122 Recharging the battery 123 To recalibrate the battery Recalibrating the battery124 Changing the battery Replacing the batteryTo replace the battery 125 126 Extending battery life Conserving battery powerUsing alternate power sources 127 128 Changing power modesIf your computer You want to Then Changing power settings 129 To change the power scheme Changing the power scheme130 To change the alarm options Changing alarm options131 To change advanced power management settings Changing advanced settings132 To activate Hibernate mode Activating and using Hibernate mode133 To use Hibernate mode 134 Travel Tips 135 Modem Radio frequency wireless connections136 Security Files137 To create a startup password Power138 Additional tips 139 140 Customizing 10 Your Computer 141 Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 142 Adjusting the screen resolution 143 To adjust the screen resolution 144 To change desktop colors Changing the colors on your Windows desktop145 To change the desktop background Changing the desktop background146 147 To select a screen saver Selecting a screen saver148 149 To change your touchpad settings Changing the touchpad settings150 Changing the touchpad settings 151 To program the multi-function buttons Programming the multi-function buttons152 To add, delete, or modify user accounts Adding and modifying user accounts153 To switch user accounts 154 Networking Your Computer 155 Benefits of networking Sharing a single Internet connectionSharing drives 156 Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 157 Wired Ethernet network Wireless Ethernet Ieee 802.11a or Ieee 802.11b networkSelecting a network connection 158 Ethernet, Fast Ethernet, or Gigabit Ethernet Using a wired Ethernet network159 Example wired Ethernet network 160 Equipment you need for a wired Ethernet network 161 Using a wireless Ethernet network 162 Example access point wireless Ethernet network 163 164 Example peer-to-peer wireless Ethernet network 165 For more information 166 To turn wireless Ethernet on or off Using your notebook on a network167 168 Moving from Your 12 Old Computer 169 To open the Files and Settings Transfer Wizard Using the Windows XP Files and Settings Transfer Wizard170 Transferring files Finding your filesTo find files in the My Documents folder 171 172 To find files using Find or SearchFile type File usually ends Transferring Internet settings Setting up your ISPTo use the Internet Connection Wizard 173 Installing your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts To install your old printer Installing a parallel port printer175 Installing your old programs 176 Maintaining 13 Your Computer 177 Maintenance task Immediately Caring for your computer178 After purchase Maintenance task Immediately Monthly When needed 179 To create an emergency startup diskette Creating an emergency startup diskette180 181 Creating an emergency startup diskette Protecting your computer from viruses 182 To scan for viruses 183 To remove a virus To update Norton AntiVirus184 Managing hard drive space Checking hard drive spaceTo check hard drive space 185 To use the Windows Disk Cleanup program Using Disk Cleanup186 To check the hard drive for errors Checking the hard drive for errors187 188 To run Disk Defragmenter Defragmenting the hard drive189 190 Backing up files 191 To start the Scheduled Task Wizard Using the Scheduled Task Wizard192 Cleaning the exterior Cleaning your computer193 Cleaning the keyboard Cleaning the computer screenCleaning the mouse 194 To clean your trackball mouse 195 196 Restoring Software 197 Using the Restoration CDs 198Page 200 201 202 To reinstall programs from the red Gateway CD Reinstalling programs203 204 To reinstall Windows XP and the device drivers Reinstalling Windows205 206 Upgrading Your 207 To insert a PC Card Adding and removing a PC Card208 To remove a PC Card 209 Preventing static electricity discharge 210 211 Preventing static electricity discharge To add or replace memory modules Adding or replacing memory212 213 Adding or replacing memoryPage To replace the hard drive kit Replacing the hard drive kit215 216 217 218 Troubleshooting 219 Safety guidelines 220 Software support tools First steps221 Troubleshooting CD or DVD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce sound DVD movie will not play 223 Cleaning CDs or DVDs Device installationYou have computer problems after adding a new device To check IRQ usage To free IRQ resources for the new device Diskette drive225 Display 226 To restore deleted files File managementHard drive 227 You see a Data error message InternetYou cannot connect to the Internet 228 Connecting to a Web site takes too long 229 You see a Memory error message KeyboardMemory External keyboard does not work You see a Not enough memory error message ModemTo check the dialing properties Your modem does not dial or does not connect Your 56K modem does not connect at 56K 232 Modem is not recognized by your notebook To access the gateway.your.way dial-up server233 Modem is noisy when it dials and connects To run modem diagnostics234 To turn down the modem volume MouseExternal mouse does not work External mouse works erratically Passwords NetworksPC Cards 236 Printer Power237 To set a default printer You see a Printer queue is full error messageTo make sure that the printer is not set to work offline 238 You see a Printer is out of paper error message SoundYou are not getting sound from the built-in speakers 239 External monitor is not working Video240 Before calling Gateway Technical Support Telephone support241 Service description How to reach Resource Service description How to reachTelephone numbers 242 Tutoring and training Self-helpTutoring 243 Training Resource Service description For more information244 Setting up your system Important safety information245 246 Replacement parts and accessoriesCare during use Regulatory compliance statements Wireless Guidance247 248 249 United States of AmericaUnintentional emitter per FCC Part 250 FCC declaration of conformity 251 Canada 252Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 253 Mexico 254Intentional emitter Unintentional emitter Laser safety statement 255 Macrovision statement 256All Rights Reserved Trademark Acknowledgments Index 257 258 259 260 DVD/CD-RW 171 261 Fn 27 262 263 164 264 Battery 23, 122, 123, 124, 125 265 136 266 267 116 268 183 269