Power, Printer, 237 | Gateway 400 manual

Troubleshooting

Power

Your notebook is not working on AC power

■Make sure that your AC power adapter is connected correctly to your notebook. For more information, see “Connecting the AC adapter” on page 18.

■If your notebook is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

■Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables.

Your notebook is not working on battery power

■Make sure that the battery is installed correctly. For more information, see “Changing the battery” on page 125.

■Make sure that the battery is fully recharged. For more information, see “Recharging the battery” on page 123.

■Make sure that the battery is calibrated correctly. For more information, see “Recalibrating the battery” on page 124.

Your notebook will not turn off, even after pressing the power button for five seconds

■If your notebook has “frozen,” and pressing the power button for five seconds does not turn it off, insert a straightened paper clip into the reset hole on the bottom of your notebook. For the location of the reset hole, see “Bottom” on page 7.

Printer

The printer will not turn on

■Make sure that the printer is online. Many printers have an online/offline button that you may need to press.

■Make sure that the power cable is plugged into an AC power source.

The printer is on but will not print

■Check the cable between the printer and your notebook. Make sure that it is connected to the correct port.

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Gateway 400 manual Power, Printer, 237

Contents

Page Page Contents Windows Basics Using the InternetUsing Multimedia Sending and Receiving Faxes Managing PowerIii Networking Your Computer Travel TipsCustomizing Your Computer Restoring Software 169Maintaining Your Computer Upgrading Your Notebook TroubleshootingSafety, Regulatory, and Legal Information Index Checking Out 1 Your Gateway Component Icon Description Front Component Left side Speakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Gateway serial number Identifying your modelGateway model number Microsoft Certificate of Authenticity Internal wireless label Finding your specifications Checking Out Your Gateway Batteries and automobile/airplane power adapters AccessoriesCarrying cases Peripheral devices Printers Getting Started To connect the AC adapter Connecting the AC adapter Connecting the AC adapter Protecting from power source problems To start your notebook Starting your notebook To turn off your notebook Turning off your notebookWaking up your notebook To close unresponsive programs and restart your notebook Restarting rebooting your notebook Indicator Icon Description Status indicators Status indicators Using the keyboard Key type Icon Description Key types Press and hold F N while Pressing this system key System key combinations Decrease the brightness of the display Button Icon Press to Multi-function buttons Using the EZ Pad touchpad Do this Using the touchpad Using the EZ Pad touchpad To connect the modem Connecting the modem To connect to a wired Ethernet network Connecting to a wired Ethernet network Broadband Internet connections Installing a printer, scanner, or other peripheral device Getting Help To start HelpSpot HelpSpot HelpSpot Searching for a topic To play a HelpSpot video HelpSpot videos Online help Gateway Web site Support Home tab Using eSupport Windows Basics About the Windows environment Using the Start menu Using the desktopTo use the Start menu Desktop elements Description To add icons to the desktop Adding icons to the desktop Identifying window items Identifying window items Window item Description To view the drives on your computer Working with files and foldersViewing drives To see the files and folders on a drive Creating folders To create a folder To copy a file or folder to another folder Copying and moving files and folders To move a file or folder to another folder To delete files or folders To recover files or folders from the Recycle BinDeleting files and folders To empty the Recycle Bin Browsing for files and folders To browse for a file Searching for files To find files and folders using the Search utility Using the Windows Search utility Using advanced search options To create a new document Working with documentsCreating a new document To save a document Saving a document To open a document Opening a document To print a document Printing a document Do this Shortcuts Using the Internet Learning about the Internet To set up an Internet account with America Online Setting up an Internet account To disconnect from your America Online Internet account Accessing your Internet accountTo connect to your America Online Internet account Using the World Wide Web To connect to a Web site Connecting to a Web site To download files or programs from a Web site Downloading files Sending e-mail Using e-mailTo send e-mail using America Online Checking your e-mail To check your e-mail using America Online Using the Internet Using Multimedia To use a diskette Using the diskette drive CD drive CD-RW drive DVD drive Using the CD or DVD driveIdentifying drive types To insert a CD or DVD Inserting a CD or DVD Adjusting the volume Adjusting the volumeTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows To adjust specific volume levels Click the Volume tab To play a CD Listening to CDsListening to CDs Listening to CDs To make an audio recording Recording and playing audio Clicking Stop To play an audio recording in Sound Recorder Playing audio and video files with the Windows Media Player To play a file using the Windows Media Player Playing CDs Using MusicMatch To play a music CD To create rip MP3 files Creating MP3 music files Click the record button. The Recorder window opens To edit track information Editing track information Building a music library To change the music library display settings Changing the music library display settings To listen to an Internet radio station Listening to Internet radio Creating data CDs Using a recordable driveUsing advanced features Insert a blank, writable CD into your recordable CD drive To create a data CD Select Source Files Source Pane Add 100 101 Creating music CDs 102 To create music CDs 103 104 105 Copying CDs 106 To copy a CD 107 108 Playing a DVDTo play a DVD 109 Capturing videoTo use Pinnacle Expression 110 111 Sending and 7 Receiving Faxes Installing Fax Installing and configuring FaxConfiguring Fax To install Fax 113 To configure Microsoft Fax 114 115 Sending a simple faxTo send a simple fax 116 Setting up your cover page templateTo set up your fax cover page template Faxing a scanned document Faxing from programsTo fax a document directly from most programs To fax a document that you have scanned To cancel a fax that has not been sent Canceling a faxReceiving and viewing a fax To receive and view a fax 119 Automatically retry sending a faxTo automatically retry sending a fax 120 Automatically cancelling a faxTo automatically cancel a failed fax 121 Managing Power 122 Monitoring the battery charge 123 Recharging the battery 124 Recalibrating the batteryTo recalibrate the battery Replacing the battery Changing the batteryTo replace the battery 125 126 Conserving battery power Extending battery lifeUsing alternate power sources 127 If your computer You want to Then Changing power modes128 129 Changing power settings 130 Changing the power schemeTo change the power scheme 131 Changing alarm optionsTo change the alarm options 132 Changing advanced settingsTo change advanced power management settings 133 Activating and using Hibernate modeTo activate Hibernate mode 134 To use Hibernate mode 135 Travel Tips 136 Radio frequency wireless connectionsModem 137 FilesSecurity 138 PowerTo create a startup password 139 Additional tips 140 141 Customizing 10 Your Computer Adjusting the color depth Adjusting the screen and desktop settingsTo change the color depth 142 143 Adjusting the screen resolution 144 To adjust the screen resolution 145 Changing the colors on your Windows desktopTo change desktop colors 146 Changing the desktop backgroundTo change the desktop background 147 148 Selecting a screen saverTo select a screen saver 149 150 Changing the touchpad settingsTo change your touchpad settings 151 Changing the touchpad settings 152 Programming the multi-function buttonsTo program the multi-function buttons 153 Adding and modifying user accountsTo add, delete, or modify user accounts 154 To switch user accounts 155 Networking Your Computer Sharing a single Internet connection Benefits of networkingSharing drives 156 Streaming audio and video files Sharing peripheral devicesPlaying multi-player games 157 Wireless Ethernet Ieee 802.11a or Ieee 802.11b network Wired Ethernet networkSelecting a network connection 158 159 Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 160 Example wired Ethernet network 161 Equipment you need for a wired Ethernet network 162 Using a wireless Ethernet network 163 Example access point wireless Ethernet network 164 165 Example peer-to-peer wireless Ethernet network 166 For more information 167 Using your notebook on a networkTo turn wireless Ethernet on or off 168 169 Moving from Your 12 Old Computer 170 Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard Finding your files Transferring filesTo find files in the My Documents folder 171 File type File usually ends To find files using Find or Search172 Setting up your ISP Transferring Internet settingsTo use the Internet Connection Wizard 173 Installing a USB printer or scanner Installing your old printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts 175 Installing a parallel port printerTo install your old printer 176 Installing your old programs 177 Maintaining 13 Your Computer Caring for your computer Maintenance task Immediately178 After purchase 179 Maintenance task Immediately Monthly When needed 180 Creating an emergency startup disketteTo create an emergency startup diskette Creating an emergency startup diskette 181 182 Protecting your computer from viruses 183 To scan for viruses 184 To update Norton AntiVirusTo remove a virus Checking hard drive space Managing hard drive spaceTo check hard drive space 185 186 Using Disk CleanupTo use the Windows Disk Cleanup program 187 Checking the hard drive for errorsTo check the hard drive for errors 188 189 Defragmenting the hard driveTo run Disk Defragmenter 190 191 Backing up files 192 Using the Scheduled Task WizardTo start the Scheduled Task Wizard 193 Cleaning your computerCleaning the exterior Cleaning the computer screen Cleaning the keyboardCleaning the mouse 194 195 To clean your trackball mouse 196 197 Restoring Software 198 Using the Restoration CDsPage 200 201 202 203 Reinstalling programsTo reinstall programs from the red Gateway CD 204 205 Reinstalling WindowsTo reinstall Windows XP and the device drivers 206 207 Upgrading Your 208 Adding and removing a PC CardTo insert a PC Card 209 To remove a PC Card 210 Preventing static electricity discharge Preventing static electricity discharge 211 212 Adding or replacing memoryTo add or replace memory modules Adding or replacing memory 213Page 215 Replacing the hard drive kitTo replace the hard drive kit 216 217 218 219 Troubleshooting 220 Safety guidelines 221 First stepsSoftware support tools CD or DVD drives TroubleshootingYour notebook does not recognize a disc or the drive An audio CD does not produce sound 223 DVD movie will not play Device installation Cleaning CDs or DVDsYou have computer problems after adding a new device To check IRQ usage 225 Diskette driveTo free IRQ resources for the new device 226 Display File management To restore deleted filesHard drive 227 Internet You see a Data error messageYou cannot connect to the Internet 228 229 Connecting to a Web site takes too long Keyboard You see a Memory error messageMemory External keyboard does not work Modem You see a Not enough memory error messageTo check the dialing properties Your modem does not dial or does not connect 232 Your 56K modem does not connect at 56K 233 To access the gateway.your.way dial-up serverModem is not recognized by your notebook 234 To run modem diagnosticsModem is noisy when it dials and connects Mouse To turn down the modem volumeExternal mouse does not work External mouse works erratically Networks PasswordsPC Cards 236 237 PowerPrinter You see a Printer queue is full error message To set a default printerTo make sure that the printer is not set to work offline 238 Sound You see a Printer is out of paper error messageYou are not getting sound from the built-in speakers 239 240 VideoExternal monitor is not working 241 Telephone supportBefore calling Gateway Technical Support Resource Service description How to reach Service description How to reachTelephone numbers 242 Self-help Tutoring and trainingTutoring 243 244 Resource Service description For more informationTraining 245 Important safety informationSetting up your system Care during use Replacement parts and accessories246 247 Wireless GuidanceRegulatory compliance statements 248 Unintentional emitter per FCC Part United States of America249 FCC declaration of conformity 250 251 252 CanadaIndustry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 253 254 MexicoIntentional emitter Unintentional emitter 255 Laser safety statement 256 Macrovision statementAll Rights Reserved Trademark Acknowledgments 257 Index 258 259 DVD/CD-RW 260 261 171 262 Fn 27 263 264 164 265 Battery 23, 122, 123, 124, 125 266 136 267 268 116 269 183