Gateway 400 manual Troubleshooting, CD or DVD drives, An audio CD does not produce sound, 222

Chapter 16: Troubleshooting

Troubleshooting

CD or DVD drives

Your notebook does not recognize a disc or the drive

■The disc may not be correctly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so that the retainers hold the disc in place.

■Make sure that the disc label is facing up, then try again.

■If you are trying to play a DVD, make sure that you have a DVD drive. See “Identifying drive types” on page 79 for more information.

■Try a different disc. Occasionally discs are flawed and cannot be read by the drive.

■Some music CDs have copy protection software. You may not be able to play these CDs on your notebook.

■Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook.

■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 224.

An audio CD does not produce sound

■Make sure that the CD label is facing up, then try again.

■Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page 28.

■Make sure that the Windows volume control is turned up. For more information, see “Adjusting the volume” on page 81.

■Make sure that Mute controls are turned off. For more information about the mute setting, see “System key combinations” on page 28 or “Adjusting the volume” on page 81.

■Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left side” on page 3.

■If you are using powered speakers, make sure that they are plugged in and turned on.

■Some music CDs have copy protection software. You may not be able to play these CDs on your notebook.

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