To run modem diagnostics, 234 | Gateway 400 specification

Chapter 16: Troubleshooting

■Run Windows modem diagnostics.

To run modem diagnostics:

1 Close all open programs.

2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab.

4 Click your modem, then click Properties. The Modem Properties dialog box opens.

5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help and

Support

For more information about modem troubleshooting in Windows XP, click Start, then click Help and Support.

Type the keyword modem troubleshooting in the

HelpSpot Search box , then click the arrow.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

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Gateway 400 manual To run modem diagnostics, Modem is noisy when it dials and connects, 234

Contents

Page Page Contents Windows Basics Using the InternetUsing Multimedia Sending and Receiving Faxes Managing PowerIii Networking Your Computer Travel TipsCustomizing Your Computer Restoring Software 169Maintaining Your Computer Upgrading Your Notebook TroubleshootingSafety, Regulatory, and Legal Information Index Checking Out 1 Your Gateway Front Component Icon Description Left side Component Speakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Gateway serial number Identifying your modelGateway model number Internal wireless label Microsoft Certificate of Authenticity Finding your specifications Checking Out Your Gateway Carrying cases AccessoriesBatteries and automobile/airplane power adapters Peripheral devices Printers Getting Started Connecting the AC adapter To connect the AC adapter Connecting the AC adapter Protecting from power source problems Starting your notebook To start your notebook To turn off your notebook Turning off your notebookWaking up your notebook Restarting rebooting your notebook To close unresponsive programs and restart your notebook Status indicators Indicator Icon Description Status indicators Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key Decrease the brightness of the display Multi-function buttons Button Icon Press to Using the EZ Pad touchpad Using the touchpad Do this Using the EZ Pad touchpad Connecting the modem To connect the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connections Getting Help HelpSpot To start HelpSpot HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot video Online help Gateway Web site Using eSupport Support Home tab Windows Basics About the Windows environment To use the Start menu Using the desktopUsing the Start menu Desktop elements Description Adding icons to the desktop To add icons to the desktop Identifying window items Identifying window items Window item Description To view the drives on your computer Working with files and foldersViewing drives Creating folders To see the files and folders on a drive To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To delete files or folders To recover files or folders from the Recycle BinDeleting files and folders Browsing for files and folders To empty the Recycle Bin To browse for a file Searching for files Using the Windows Search utility To find files and folders using the Search utility Using advanced search options To create a new document Working with documentsCreating a new document Saving a document To save a document Opening a document To open a document Printing a document To print a document Shortcuts Do this Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America Online To disconnect from your America Online Internet account Accessing your Internet accountTo connect to your America Online Internet account Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site Sending e-mail Using e-mailTo send e-mail using America Online To check your e-mail using America Online Checking your e-mail Using the Internet Using Multimedia Using the diskette drive To use a diskette CD drive CD-RW drive DVD drive Using the CD or DVD driveIdentifying drive types Inserting a CD or DVD To insert a CD or DVD To adjust the overall volume level using hardware controls Adjusting the volumeAdjusting the volume To adjust the overall volume level from Windows To adjust specific volume levels Click the Volume tab To play a CD Listening to CDsListening to CDs Listening to CDs Recording and playing audio To make an audio recording To play an audio recording in Sound Recorder Clicking Stop To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player Using MusicMatch Playing CDs To play a music CD Creating MP3 music files To create rip MP3 files Click the record button. The Recorder window opens Editing track information To edit track information Building a music library Changing the music library display settings To change the music library display settings Listening to Internet radio To listen to an Internet radio station Creating data CDs Using a recordable driveUsing advanced features To create a data CD Insert a blank, writable CD into your recordable CD drive Select Source Files Source Pane Add 100 Creating music CDs 101 To create music CDs 102 103 104 Copying CDs 105 To copy a CD 106 107 108 Playing a DVDTo play a DVD 109 Capturing videoTo use Pinnacle Expression 110 Sending and 7 Receiving Faxes 111 Configuring Fax Installing and configuring FaxInstalling Fax To install Fax To configure Microsoft Fax 113 114 115 Sending a simple faxTo send a simple fax 116 Setting up your cover page templateTo set up your fax cover page template To fax a document directly from most programs Faxing from programsFaxing a scanned document To fax a document that you have scanned Receiving and viewing a fax Canceling a faxTo cancel a fax that has not been sent To receive and view a fax 119 Automatically retry sending a faxTo automatically retry sending a fax 120 Automatically cancelling a faxTo automatically cancel a failed fax Managing Power 121 Monitoring the battery charge 122 Recharging the battery 123 124 Recalibrating the batteryTo recalibrate the battery To replace the battery Changing the batteryReplacing the battery 125 126 Using alternate power sources Extending battery lifeConserving battery power 127 If your computer You want to Then Changing power modes128 Changing power settings 129 130 Changing the power schemeTo change the power scheme 131 Changing alarm optionsTo change the alarm options 132 Changing advanced settingsTo change advanced power management settings 133 Activating and using Hibernate modeTo activate Hibernate mode To use Hibernate mode 134 Travel Tips 135 136 Radio frequency wireless connectionsModem 137 FilesSecurity 138 PowerTo create a startup password Additional tips 139 140 Customizing 10 Your Computer 141 To change the color depth Adjusting the screen and desktop settingsAdjusting the color depth 142 Adjusting the screen resolution 143 To adjust the screen resolution 144 145 Changing the colors on your Windows desktopTo change desktop colors 146 Changing the desktop backgroundTo change the desktop background 147 148 Selecting a screen saverTo select a screen saver 149 150 Changing the touchpad settingsTo change your touchpad settings Changing the touchpad settings 151 152 Programming the multi-function buttonsTo program the multi-function buttons 153 Adding and modifying user accountsTo add, delete, or modify user accounts To switch user accounts 154 Networking Your Computer 155 Sharing drives Benefits of networkingSharing a single Internet connection 156 Playing multi-player games Sharing peripheral devicesStreaming audio and video files 157 Selecting a network connection Wired Ethernet networkWireless Ethernet Ieee 802.11a or Ieee 802.11b network 158 159 Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet Example wired Ethernet network 160 Equipment you need for a wired Ethernet network 161 Using a wireless Ethernet network 162 Example access point wireless Ethernet network 163 164 Example peer-to-peer wireless Ethernet network 165 For more information 166 167 Using your notebook on a networkTo turn wireless Ethernet on or off 168 Moving from Your 12 Old Computer 169 170 Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard To find files in the My Documents folder Transferring filesFinding your files 171 File type File usually ends To find files using Find or Search172 To use the Internet Connection Wizard Transferring Internet settingsSetting up your ISP 173 Transferring your e-mail and address book Installing your old printer or scannerInstalling a USB printer or scanner Transferring your Internet shortcuts 175 Installing a parallel port printerTo install your old printer Installing your old programs 176 Maintaining 13 Your Computer 177 178 Maintenance task ImmediatelyCaring for your computer After purchase Maintenance task Immediately Monthly When needed 179 180 Creating an emergency startup disketteTo create an emergency startup diskette 181 Creating an emergency startup diskette Protecting your computer from viruses 182 To scan for viruses 183 184 To update Norton AntiVirusTo remove a virus To check hard drive space Managing hard drive spaceChecking hard drive space 185 186 Using Disk CleanupTo use the Windows Disk Cleanup program 187 Checking the hard drive for errorsTo check the hard drive for errors 188 189 Defragmenting the hard driveTo run Disk Defragmenter 190 Backing up files 191 192 Using the Scheduled Task WizardTo start the Scheduled Task Wizard 193 Cleaning your computerCleaning the exterior Cleaning the mouse Cleaning the keyboardCleaning the computer screen 194 To clean your trackball mouse 195 196 Restoring Software 197 Using the Restoration CDs 198Page 200 201 202 203 Reinstalling programsTo reinstall programs from the red Gateway CD 204 205 Reinstalling WindowsTo reinstall Windows XP and the device drivers 206 Upgrading Your 207 208 Adding and removing a PC CardTo insert a PC Card To remove a PC Card 209 Preventing static electricity discharge 210 211 Preventing static electricity discharge 212 Adding or replacing memoryTo add or replace memory modules 213 Adding or replacing memoryPage 215 Replacing the hard drive kitTo replace the hard drive kit 216 217 218 Troubleshooting 219 Safety guidelines 220 221 First stepsSoftware support tools Your notebook does not recognize a disc or the drive TroubleshootingCD or DVD drives An audio CD does not produce sound DVD movie will not play 223 You have computer problems after adding a new device Cleaning CDs or DVDsDevice installation To check IRQ usage 225 Diskette driveTo free IRQ resources for the new device Display 226 Hard drive To restore deleted filesFile management 227 You cannot connect to the Internet You see a Data error messageInternet 228 Connecting to a Web site takes too long 229 Memory You see a Memory error messageKeyboard External keyboard does not work To check the dialing properties You see a Not enough memory error messageModem Your modem does not dial or does not connect Your 56K modem does not connect at 56K 232 233 To access the gateway.your.way dial-up serverModem is not recognized by your notebook 234 To run modem diagnosticsModem is noisy when it dials and connects External mouse does not work To turn down the modem volumeMouse External mouse works erratically PC Cards PasswordsNetworks 236 237 PowerPrinter To make sure that the printer is not set to work offline To set a default printerYou see a Printer queue is full error message 238 You are not getting sound from the built-in speakers You see a Printer is out of paper error messageSound 239 240 VideoExternal monitor is not working 241 Telephone supportBefore calling Gateway Technical Support Telephone numbers Service description How to reachResource Service description How to reach 242 Tutoring Tutoring and trainingSelf-help 243 244 Resource Service description For more informationTraining 245 Important safety informationSetting up your system Care during use Replacement parts and accessories246 247 Wireless GuidanceRegulatory compliance statements 248 Unintentional emitter per FCC Part United States of America249 250 FCC declaration of conformity 251 Industry Canada IC Intentional emitter per RSS Canada252 Unintentional emitter per ICES-003 253 Intentional emitter Mexico254 Unintentional emitter Laser safety statement 255 All Rights Reserved Macrovision statement256 Trademark Acknowledgments Index 257 258 259 260 DVD/CD-RW 171 261 Fn 27 262 263 164 264 Battery 23, 122, 123, 124, 125 265 136 266 267 116 268 183 269