Video, External monitor is not working, 240 | Gateway 400 specs

Chapter 16: Troubleshooting

Video

The external monitor is not working

■Make sure that you have pressed FN+LCD/CRT to activate the external monitor option.

■Make sure that the monitor power is turned on and that the video cable is correctly connected.

240	www.gateway.com

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Gateway 400 manual Video, External monitor is not working, 240

Contents

Page Page Contents Windows Basics Using the InternetUsing Multimedia Sending and Receiving Faxes Managing PowerIii Networking Your Computer Travel TipsCustomizing Your Computer Restoring Software 169Maintaining Your Computer Upgrading Your Notebook TroubleshootingSafety, Regulatory, and Legal Information Index Checking Out 1 Your Gateway Front Component Icon Description Left side Component Speakers are turned off when speakers or headphones are Right side Back Bottom Component Icon Description Keyboard area Component Icon Description Gateway serial number Identifying your modelGateway model number Internal wireless label Microsoft Certificate of Authenticity Finding your specifications Checking Out Your Gateway Accessories Batteries and automobile/airplane power adaptersCarrying cases Peripheral devices Printers Getting Started Connecting the AC adapter To connect the AC adapter Connecting the AC adapter Protecting from power source problems Starting your notebook To start your notebook To turn off your notebook Turning off your notebookWaking up your notebook Restarting rebooting your notebook To close unresponsive programs and restart your notebook Status indicators Indicator Icon Description Status indicators Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key Decrease the brightness of the display Multi-function buttons Button Icon Press to Using the EZ Pad touchpad Using the touchpad Do this Using the EZ Pad touchpad Connecting the modem To connect the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connections Getting Help HelpSpot To start HelpSpot HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot video Online help Gateway Web site Using eSupport Support Home tab Windows Basics About the Windows environment Using the desktop Using the Start menuTo use the Start menu Desktop elements Description Adding icons to the desktop To add icons to the desktop Identifying window items Identifying window items Window item Description To view the drives on your computer Working with files and foldersViewing drives Creating folders To see the files and folders on a drive To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To delete files or folders To recover files or folders from the Recycle BinDeleting files and folders Browsing for files and folders To empty the Recycle Bin To browse for a file Searching for files Using the Windows Search utility To find files and folders using the Search utility Using advanced search options To create a new document Working with documentsCreating a new document Saving a document To save a document Opening a document To open a document Printing a document To print a document Shortcuts Do this Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America Online To disconnect from your America Online Internet account Accessing your Internet accountTo connect to your America Online Internet account Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site Sending e-mail Using e-mailTo send e-mail using America Online To check your e-mail using America Online Checking your e-mail Using the Internet Using Multimedia Using the diskette drive To use a diskette CD drive CD-RW drive DVD drive Using the CD or DVD driveIdentifying drive types Inserting a CD or DVD To insert a CD or DVD Adjusting the volume Adjusting the volumeTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows To adjust specific volume levels Click the Volume tab To play a CD Listening to CDsListening to CDs Listening to CDs Recording and playing audio To make an audio recording To play an audio recording in Sound Recorder Clicking Stop To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player Using MusicMatch Playing CDs To play a music CD Creating MP3 music files To create rip MP3 files Click the record button. The Recorder window opens Editing track information To edit track information Building a music library Changing the music library display settings To change the music library display settings Listening to Internet radio To listen to an Internet radio station Creating data CDs Using a recordable driveUsing advanced features To create a data CD Insert a blank, writable CD into your recordable CD drive Select Source Files Source Pane Add 100 Creating music CDs 101 To create music CDs 102 103 104 Copying CDs 105 To copy a CD 106 107 108 Playing a DVDTo play a DVD 109 Capturing videoTo use Pinnacle Expression 110 Sending and 7 Receiving Faxes 111 Installing and configuring Fax Installing FaxConfiguring Fax To install Fax To configure Microsoft Fax 113 114 115 Sending a simple faxTo send a simple fax 116 Setting up your cover page templateTo set up your fax cover page template Faxing from programs Faxing a scanned documentTo fax a document directly from most programs To fax a document that you have scanned Canceling a fax To cancel a fax that has not been sentReceiving and viewing a fax To receive and view a fax 119 Automatically retry sending a faxTo automatically retry sending a fax 120 Automatically cancelling a faxTo automatically cancel a failed fax Managing Power 121 Monitoring the battery charge 122 Recharging the battery 123 124 Recalibrating the batteryTo recalibrate the battery Changing the battery Replacing the batteryTo replace the battery 125 126 Extending battery life Conserving battery powerUsing alternate power sources 127 If your computer You want to Then Changing power modes128 Changing power settings 129 130 Changing the power schemeTo change the power scheme 131 Changing alarm optionsTo change the alarm options 132 Changing advanced settingsTo change advanced power management settings 133 Activating and using Hibernate modeTo activate Hibernate mode To use Hibernate mode 134 Travel Tips 135 136 Radio frequency wireless connectionsModem 137 FilesSecurity 138 PowerTo create a startup password Additional tips 139 140 Customizing 10 Your Computer 141 Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 142 Adjusting the screen resolution 143 To adjust the screen resolution 144 145 Changing the colors on your Windows desktopTo change desktop colors 146 Changing the desktop backgroundTo change the desktop background 147 148 Selecting a screen saverTo select a screen saver 149 150 Changing the touchpad settingsTo change your touchpad settings Changing the touchpad settings 151 152 Programming the multi-function buttonsTo program the multi-function buttons 153 Adding and modifying user accountsTo add, delete, or modify user accounts To switch user accounts 154 Networking Your Computer 155 Benefits of networking Sharing a single Internet connectionSharing drives 156 Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 157 Wired Ethernet network Wireless Ethernet Ieee 802.11a or Ieee 802.11b networkSelecting a network connection 158 159 Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet Example wired Ethernet network 160 Equipment you need for a wired Ethernet network 161 Using a wireless Ethernet network 162 Example access point wireless Ethernet network 163 164 Example peer-to-peer wireless Ethernet network 165 For more information 166 167 Using your notebook on a networkTo turn wireless Ethernet on or off 168 Moving from Your 12 Old Computer 169 170 Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard Transferring files Finding your filesTo find files in the My Documents folder 171 File type File usually ends To find files using Find or Search172 Transferring Internet settings Setting up your ISPTo use the Internet Connection Wizard 173 Installing your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts 175 Installing a parallel port printerTo install your old printer Installing your old programs 176 Maintaining 13 Your Computer 177 Maintenance task Immediately Caring for your computer178 After purchase Maintenance task Immediately Monthly When needed 179 180 Creating an emergency startup disketteTo create an emergency startup diskette 181 Creating an emergency startup diskette Protecting your computer from viruses 182 To scan for viruses 183 184 To update Norton AntiVirusTo remove a virus Managing hard drive space Checking hard drive spaceTo check hard drive space 185 186 Using Disk CleanupTo use the Windows Disk Cleanup program 187 Checking the hard drive for errorsTo check the hard drive for errors 188 189 Defragmenting the hard driveTo run Disk Defragmenter 190 Backing up files 191 192 Using the Scheduled Task WizardTo start the Scheduled Task Wizard 193 Cleaning your computerCleaning the exterior Cleaning the keyboard Cleaning the computer screenCleaning the mouse 194 To clean your trackball mouse 195 196 Restoring Software 197 Using the Restoration CDs 198Page 200 201 202 203 Reinstalling programsTo reinstall programs from the red Gateway CD 204 205 Reinstalling WindowsTo reinstall Windows XP and the device drivers 206 Upgrading Your 207 208 Adding and removing a PC CardTo insert a PC Card To remove a PC Card 209 Preventing static electricity discharge 210 211 Preventing static electricity discharge 212 Adding or replacing memoryTo add or replace memory modules 213 Adding or replacing memoryPage 215 Replacing the hard drive kitTo replace the hard drive kit 216 217 218 Troubleshooting 219 Safety guidelines 220 221 First stepsSoftware support tools Troubleshooting CD or DVD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce sound DVD movie will not play 223 Cleaning CDs or DVDs Device installationYou have computer problems after adding a new device To check IRQ usage 225 Diskette driveTo free IRQ resources for the new device Display 226 To restore deleted files File managementHard drive 227 You see a Data error message InternetYou cannot connect to the Internet 228 Connecting to a Web site takes too long 229 You see a Memory error message KeyboardMemory External keyboard does not work You see a Not enough memory error message ModemTo check the dialing properties Your modem does not dial or does not connect Your 56K modem does not connect at 56K 232 233 To access the gateway.your.way dial-up serverModem is not recognized by your notebook 234 To run modem diagnosticsModem is noisy when it dials and connects To turn down the modem volume MouseExternal mouse does not work External mouse works erratically Passwords NetworksPC Cards 236 237 PowerPrinter To set a default printer You see a Printer queue is full error messageTo make sure that the printer is not set to work offline 238 You see a Printer is out of paper error message SoundYou are not getting sound from the built-in speakers 239 240 VideoExternal monitor is not working 241 Telephone supportBefore calling Gateway Technical Support Service description How to reach Resource Service description How to reachTelephone numbers 242 Tutoring and training Self-helpTutoring 243 244 Resource Service description For more informationTraining 245 Important safety informationSetting up your system Care during use Replacement parts and accessories246 247 Wireless GuidanceRegulatory compliance statements 248 Unintentional emitter per FCC Part United States of America249 250 FCC declaration of conformity 251 Canada 252Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 253 Mexico 254Intentional emitter Unintentional emitter Laser safety statement 255 Macrovision statement 256All Rights Reserved Trademark Acknowledgments Index 257 258 259 260 DVD/CD-RW 171 261 Fn 27 262 263 164 264 Battery 23, 122, 123, 124, 125 265 136 266 267 116 268 183 269