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Canon B155 manual Error codes, messages and solutions, 112

Models: B155

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Error codes, messages and solutions

The following table summarises the error codes that appear on Activity reports (see p. 89), the displayed messages and what to do for each error.

Message	Error Code	Cause	Action

BUSY/NO SIGNAL	#005/018	The telephone number you	Try sending the document at
		dialled is busy.	a later time.
		The other party's fax is not	Contact the other party and
		working.	have them check their fax.
		The other party is not using	Contact the other party and
		a G3 machine.	have them send or receive
			the document using a G3
			machine.

The touch tone/rotary pulse setting on your fax is incorrect.

The receiving fax did not answer within 55 seconds.

Set your fax to the setting that matches your tele-phone line. (See p. 16.)

Contact the other party and have them check their fax. You can try to send the document manually. For an overseas call, add pauses to the registered number. (See p. 29.)

CHANGE CARTRIDGE	-	The BJ cartridge is empty or	Replace the BJ cartridge.
		the ink has dried out.	(See p. 105.)

CHECK DOCUMENT	#001	Document is jammed.	Remove the document and
			start again. (See p. 100.)

CHECK PRINTER	-	An error occurred in the	Press [Stop]. Try your
		printer.	operation again.

CHECK REC PAPER	#009	No paper in the fax or there
		is a paper jam.

Add paper or clear the jam, then press [Stop]. (See p. 7 and 101.)

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Canon B155 manual Error codes, messages and solutions, 112

Contents

FAX-B155 How to use this Users Guide + Arrow buttonsWelcome FeaturesIii Page For your safety Australia only Precautions GeneralOthers PrecautionsVii Table of Contents Using alternative telephone networks UK only Registering Coded Speed Dialling numbersFrequently asked questions Error codes, messages and solutions119 120This page is intentionally blank Setting UP Unpacking Unpacking MiscellaneousSetting UP Removing the shipping materialsPaper Tray Attaching componentsPaper Tray Cover Connecting the AC power cord Attaching the optional handsetSelecting the right kind of paper Setting the paper sizeLoading the paper Align the right edge of the paper stack Left edge of the stack of paperInsert the paper stack into the paper tray Until it stopsInstalling the BJ cartridge BJ cartridge guidelinesHandling the BJ cartridge Installing the BJ cartridge Installing the BJ CartridgePlace Close the front cover of the faxInstalling the BJ Cartridge Connecting the phone line Connecting to the wall jackConnecting a telephone Connect the end of the telephone cord to the jackConnecting an extension phone or answering machine optional Connecting the optional handsetConnecting the Phone Line Setting the TEL Line Type Selecting the receiving mode Fax Only Mode See pFax/Tel Mode See p Manual Mode See pSetting Fax Only Mode Fax Only ModeReceiving documents in Fax Only Mode Fax/Tel Mode Setting Fax/Tel ModeReceiving documents and calls in Fax/Tel Mode Setting UP to Receive FaxesManual Mode Setting Manual ModeReceiving documents and calls in Manual Mode Press Receive Mode until ″Manual Mode″Ans. Machine Mode Setting Ans. Machine ModeReceiving documents and messages in Ans. Machine Mode Recording the outgoing messageSet your answering machine to answer Preparing to Main components of the fax Front viewExtension Front cover SpeakerRear view Main Components of the FAXFax controls Ð the Operation Panel Press Numeric buttonsFAX Controls Ð the Operation Panel LCD DisplayRegistering your name and number Moving through the main menusSelection for the selected menu You can now make a selectionEntering a number Registering Your Name and NumberAfter selecting or entering a value, press Start/CopyEntering a name Preparing to USE Your FAXPress 2 three times Press . Then, press 2 oncePress once. Then, press 6 three times Press Space oncePersonalising your fax Identifying your documentsEnter todays date using the numeric buttons Using the day-month-year format DD/MM/YYPress Start/Copy when you nish entering Registering the date and timeEnter the time using the numeric buttons Use or to select User Settings Press Start/CopyRegistering your telephone/fax number and name New timePress Start/Copy when you nish entering your fax number Enter your name up to 16 characters using Numeric buttonsUse or to select Enter Your TEL Your nameEnter the number up to 50 digits using the numeric buttons Registering One-touch Speed Dialling numbers and namesRegistering ONE-TOUCH Speed Dialling Numbers and Names Use or to select Coded Dial Registering Coded Speed Dialling numbers and namesTo assign additional Coded Speed Dialling Dialling through a switchboard PBX Special diallingLong distance dialling Conrming a dial toneUse or to select PSTN/PBX SET Use or to select PBX05 button is now assigned to the R button You can select Earth CONNECTION, Prefix Or HookingSpecial Dialling Press StopAttaching the M label Using alternative telephone networks UK onlyRegistering an alternative telephone network Using Alternative Telephone Networks UK only Sending with a registered long-distance service Dial the other partys fax numberRegistering speed dialling with the M button 05=This page is intentionally blank Handling Preparing documents Types of documents you can scanSize ThicknessLoading the document Preparing DocumentsAdding pages to the document Handling DocumentsSetting the resolution and density What is resolutionSetting the resolution Density controlThis page is intentionally blank Making Copies Enter the number of copies up to 99 using Numeric buttons Copying documentsSending Faxes Sending methods Preparing to send a documentDialling methods Direct Sending Sending documentsManual Sending Automatic Dialling Sending FaxesPress Coded Dial and enter the appropriate Two-digit Coded Speed Dialling codeMemory Sending Sending DocumentsFeed the document face-down into Automatic Document Feeder ADFCancelling Sending To cancel automatic rediallingRedialling ManualMessages displayed during sending Clearing document jams ejecting a document from the ADF Removing a jammed sheetDelayed Sending Use or to select Delayed TXWait a second for TEL Registration to AppearDelayed Sequential Broadcasting Cancelling Delayed Sending Delayed SendingUse or to select Delayed TX Press Start/Copy Delayed Sending is cancelledSequential Broadcasting Sending a document to more than one locationReceiving Receiving documents in Manual Mode Receiving documentsReceiving documents in Fax/Tel Mode Receiving documents in Fax Only ModeReceiving Documents Receiving documents in Ans. Machine Mode Receiving FaxesCause Receiving documents in memoryAction Printing documents in memory Receiving while registering, copying or printingNetwork FAX/TEL Switching Australia only Setting the fax for Network SwitchUse To select RX Settings Use To select NET. SwitchOperation for Network Switch System When you hear the telephone call ring patternWhen you hear the fax call ring pattern triple ring If you want to receive a document without ringNetwork FAX/TEL Switching New Zealand only Setting the fax NetworkWhen you hear the fax call ring pattern When you hear a high pitch tone, press Start/Copy Polling to receive faxesPolling a fax machine Press Hook and dial the fax number of the fax machineThis page is intentionally blank Settings Activity User menu settings User Menu Settings User Settings menu contains the following settingsSettings and Activity Reports RX Settings menu contains the following settingsSettings How to change a settingUse or to select RX Settings Use or to select Incoming RingStandby mode Press Stop to nish registration and return toSettings TEL RegistrationReport Settings TX Settings FAX Printer How to print a report Activity reportsPress Report Use or to display the type of report You want to printActivity management report Coded Speed Dialling list One-touch Speed Dialling listActivity Reports Users data list TX Sending reportRX Receiving report Multi-activity reportMemory clear report Memory clear report summarises the documents in memoryUse or to select System Settings Enter a four-digit access password using Numeric buttonsRestricting use of the fax Locking the faxChanging the access password Enter the current four-digit access passwordUse or to select on Press Start/Copy Follow steps 1 to 3 on pCancelling the restriction setting Restricting USE of the FAXFollow steps 1 and 2 on p Use or to select Lock PhoneThis page is intentionally blank 100 101102 103Paper jams Automatic Document Feeder ADF jamsTo remove a jammed document 100Recording paper jams To remove jammed paper101 Paper JamsCleaning the fax exterior Cleaning the glass scanning windowTo clean the glass scanning window Periodic careCleaning the printer area To clean the printer area103 Periodic CareCleaning the BJ cartridge print head Solutions to Common ProblemsPress Cleaning 104Replacing the BJ cartridge 105Open the front cover of the fax Remove the cartridge Insert a new cartridgeFrequently asked questions Cannot send using Error Correction Mode ECM?Cannot send a document? Are the images you send or copy spotted or dirty?Frequently Asked Questions Cannot receive a document automatically?Cannot receive a document manually? 107Cannot receive using Error Correction Mode ECM? Print quality poor?Nothing prints? Are the images you print blotched or uneven?Cannot dial? Cannot make a copy?Multiple sheets feed into the fax Paper is loaded skewed Printing is skewedCannot get faxes from information services? Sending and receiving documents too slow?Nothing shows on the display? 110111 Print quality problemsPrint Results Most Probable Cause Remedy Error codes, messages and solutions 112Error CODES, Messages and Solutions 113114 OUT of RangeDuring a power failure Case of a power failure115 This page is intentionally blank Specications 117118 Document sizes Appendix119 What happens when Fax/Tel Mode is selected 120Glossary 121ADF CCITT/ITU-TSECM 122Fine 123 PBXPhoto Standard124 TTIIndex 125126 127 This page is intentionally blank