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Gateway 980 Troubleshooting, Read this chapter to learn how to Interpret error messages and codes

Models: 980

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Troubleshooting 6

Read this chapter to learn how to:

■Interpret error messages and codes

■Troubleshoot

■Get telephone support and training

If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 96 for more information about how to get help.

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Gateway 980 manual Troubleshooting, Read this chapter to learn how to Interpret error messages and codes

Contents

Page 4 Installing Components Contents2 Setting Up Your Server 1 Checking Out Your Gateway ServerUpdating the BIOS 6 TroubleshootingOpening the BIOS Setup utility Recovering the BIOSBIOS Settings C Safety, Regulatory, and Legal InformationServer Specifications IndexPage Checking Out Your GatewayServer Where drives, ports, jacks, and controls are locatedWhere system board components are located Read this chapter to learnFront Chapter 1 Checking Out Your Gateway ServerFront Hot-swap drivesChapter 1 Checking Out Your Gateway Server BackPower connector Power connector Rear fan Card retention cover lever Mouse port Keyboard port USB ports Serial port Parallel portInterior InteriorChapter 1 Checking Out Your Gateway Server System boardLeft side Right side System boardGateway Web site Getting HelpServer Companion CD Chapter 1 Checking Out Your Gateway ServerStart and turn off your server Restart reboot your server Setting UpServerYourRead this chapter to learn how to Use your server safely Set up the operating systemConverting to a rackmount server Setting up the hardwareChapter 2 Setting Up Your Server Surge protectors Protecting from power source problemsProtecting from power source problems Chapter 2 Setting Up Your Server Uninterruptible power suppliesLine conditioners Starting your server When the powerindicator is To start the serverChapter 2 Setting Up Your Server Understanding the power-on self-testTo select which device your server boots from Turning off your server Turning off your serverTo turn off the server Setting up the operating system Chapter 2 Setting Up Your ServerRecord the BIOS configuration Manage your server and network MaintainingServerYourRead this chapter to learn how to Care for your server Chapter 3 Maintaining Your Server Cleaning your serverCaring for your server Cleaning the screen Cleaning tipsCleaning the keyboard Caring for your serverCleaning the tape drive Chapter 3 Maintaining Your ServerTo record your BIOS configuration Preparing for system recoveryRecording the BIOS configuration Preparing for system recoveryTo set the BIOS security passwords System administrationUsing BIOS security passwords Gateway Server ManagerDescription System administrationOption “Resetting BIOS passwords” on pageInstall programs View server documentation Using your Server Companion CDYou can use your Server Companion CD to Install hardware drivers Chapter 3 Maintaining Your ServerComponentsInstalling Selecting a place to work Preparing to install componentsChapter 4 Installing Components Gathering the tools you needPreventing static electricity discharge Preventing static electricity dischargeChapter 4 Installing Components Opening the server caseTo open the server case 5 For more stability, place the server on its side Opening the server case3 Unlock the front cover Chapter 4 Installing Components ThumbscrewsOpening the server case Chapter 4 Installing Components Closing the server caseTo close the server case 8 Lock the front cover Closing the server case9 Reconnect the power cords and all other cables Installing drives Chapter 4 Installing ComponentsInstalling drives Installing an IDE driveTo install a 5.25-inch drive 2 Follow the instructions in “Opening the server case” on pageChapter 4 Installing Components 3 If you are replacing a drive, go to Step ORInstalling drives IDE hard drive screws IDE hard drive screwsChapter 4 Installing Components Go to StepInstalling drives 8 If you are removing a drive from one of the top two bays, first remove the 3.5-inch diskette drive so you can reach the 5.25-inch drive’s release latchChapter 4 Installing Components 10 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive14 Follow the instructions in “Closing the server case” on page Installing drivesChapter 4 Installing Components Installing a SCSI hard driveTo install a hard drive Installing drives Screw Screw Screw ScrewChapter 4 Installing Components 7 Close the drive’s release leverInstalling memory Installing memoryTo install or replace memory Chapter 4 Installing ComponentsPCI slot Installing PCI expansion cardsInstalling PCI expansion cards DescriptionTo replace, add, or reseat a PCI expansion card Chapter 4 Installing ComponentsInstalling PCI expansion cards Release lever Card retention coverChapter 4 Installing Components 8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release leverSee the card’s documentation for software installation instructions Follow the instructions in “Closing the server case” on pageInstalling PCI expansion cards 3 Follow the instructions in “Opening the server case” on page Installing a processorTo replace a processor Chapter 4 Installing ComponentsInstalling a processor Chapter 4 Installing Components 5 Remove the heat sinkOnly one voltage regulator should be installed for each processor Installing a processorProcessor 1 fan connector Processor 2 fan connector 14 Follow the instructions in “Closing the server case” on pagePage Replacing the power supply Replacing the power supplyServer is turned on Fault in power supply center LED To replace the power supplyChapter 4 Installing Components Power supply is connected to AC power sourceReplacing the power supply 2 Unplug the power cord from the failed power supplyChapter 4 Installing Components Replacing the SCSI backplaneTo replace the SCSI backplane Replacing the SCSI backplane 6 Slide the hot-swap cage out about two inches from the caseChapter 4 Installing Components 8 Remove the hot-swap cage completely from the serverReplacing the SCSI backplane ThumbscrewChapter 4 Installing Components 10 Slide the backplane up slightly, then lift it away from the hot-swap cageReplacing the SCSI backplane 17 Follow the instructions in “Closing the server case” on page15 Reinstall the fan Chapter 4 Installing Components Replacing the system boardTo replace the system board Replacing the system board 10 Remove the system board tray’s thumbscrew on the back of the caseChapter 4 Installing Components 12 Lift the tray away from the caseReplacing a fan Replacing a fanTo replace a fan 6 Reconnect the fan to the system board 7 Follow the instructions in “Closing the server case” on pageChapter 4 Installing Components Replacing the CMOS battery Replacing the CMOS batteryTo replace the battery 5 Follow the instructions in “Opening the server case” on pageChapter 4 Installing Components BatteryReplacing the CMOS battery Restore any BIOS settings that you wrote down in StepChapter 4 Installing Components Update the BIOS Reset the BIOS settings to their factory defaults Using the BIOS Setup UtilityRead this chapter to learn how to Open the BIOS Setup utility Reset the BIOS passwordsChapter 5 Using the BIOS Setup Utility Opening the BIOS Setup utilityTo open the BIOS Setup utility To update the BIOS Updating the BIOSRecovering the BIOS To recover the old BIOSChapter 5 Using the BIOS Setup Utility Resetting the BIOSTo reset the BIOS Resetting the BIOS Chapter 5 Using the BIOS Setup Utility Troubleshoot Get telephone support and training TroubleshootingRead this chapter to learn how to Interpret error messages and codes Safety guidelines Chapter 6 TroubleshootingHard disk controller failure - press F1 to try reboot Error messagesError loading operating system Insert bootable media deviceMemory size error Invalid passwordMemory errors were detected while the system started up Invalid partition tableTroubleshooting TroubleshootingBattery replacement First stepsBeep codes Chapter 6 TroubleshootingTroubleshooting steps BIOSThe settings in the BIOS Setup utility are not retained BeepsYour server does not recognize a CD or the CD drive CD driveDiskette drive Your CD drive tray does not openYour server does not recognize an expansion card Expansion cardsHard drive TroubleshootingYour server does not recognize a SCSI drive You receive a “Non-system disk” or “disk error” error messageYour server does not recognize an IDE drive Chapter 6 TroubleshootingInternet To repair the master boot recordThe master boot record is corrupted To download the GWScan utilityMemory Memory errors were detected during server start upKeyboard Modem telephone dial-upTroubleshooting To check the dialing properties in Windows 2000 ServerYour 56K modem does not connect at 56K The modem is not recognized by your server A horizontal line or wire is visible across the monitor screenMonitor Your server is running but there is no pictureWhen you turn on the server, it makes several short beeps PowerYou press the power button, but the server does not turn on ProcessorBefore calling Gateway Technical Support See “Troubleshooting” on pageTelephone support Chapter 6 TroubleshootingTelephone support Service descriptionHow to reach Telephone numbersChapter 6 Troubleshooting Tutoring and trainingFor more information Service descriptionSpecificationsServer A Power supply System specificationsWeight Appendix AProcessor System board specificationsSystem board specifications ChipsetRequirements Environmental specificationsVariable Appendix AVideo specifications Resolution supportInterrupts Electronic specificationsMemory map Address Range hexPCI interrupt routing in PIC mode Electronic specificationsPCI interrupt routing DeviceAdditional specifications Appendix ABIOS Settings B To view all BIOS settingsSetting BIOS menuBIOS submenu Appendix BSetting BIOS menuBIOS submenu ValueSetting BIOS menuBIOS submenu Appendix BSetting up your system Safety Regulatory, and C Legal InformationImportant safety information Care during use Replacement parts and accessoriesAppendix C Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities Federal Communications Commission FCC Regulatory compliance statementsUnited States of America Unintentional emitter per FCC Part FCC Part 15 Class A StatementProduct FCC declaration of conformityResponsible party Telecommunications per DOC notice CanadaIndustry Canada IC Unintentional emitter per ICES-003 for products fitted with an IC-compliant modemLaser safety statement California Proposition 65 WarningTrademark Acknowledgments NoticesAll Rights Reserved Appendix CIndex NumericsPage see card Page Page Page VGA port 4 video 103 voltage regulator installing 56 location Web site Gateway