Gateway 980 manual CD drive, Diskette drive

Chapter 6: Troubleshooting

CD drive

Your server does not recognize a CD or the CD drive

■Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your server restarts. Make sure that the IDE controllers are enabled. For more information, see “Using the BIOS Setup Utility” on page 75.

■Reinstall the device driver. For more information, see Using Your Server Companion CD.

■Make sure that the drive is configured correctly by following the instructions in the drive’s documentation.

■Open your server case and make sure that the cables are connected correctly to the CD drive and the IDE connector on the system board or controller card.

Your CD drive tray does not open

■Press a straightened paper clip wire into the CD drive’s manual eject hole. The drive tray opens.

■If this problem happens frequently while the server is turned on, the drive may be defective.

Diskette drive

The diskette drive is not recognized

■Restart your server.

■Open your server case and make sure that the cables are connected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection). If necessary, reverse one end of the cable so the red-striped edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see “Installing an IDE drive” on page 35.

The diskette drive LED is lit continuously

■Remove the diskette from the drive. If the light stays on, try restarting your server.

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