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1 Checking Out Your Gateway Server
Contents
2 Setting Up Your Server
4 Installing Components
Recovering the BIOS
6 Troubleshooting
Opening the BIOS Setup utility
Updating the BIOS
Index
C Safety, Regulatory, and Legal Information
Server Specifications
BIOS Settings
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Read this chapter to learn
Where drives, ports, jacks, and controls are located
Where system board components are located
Checking Out Your GatewayServer
Chapter 1 Checking Out Your Gateway Server
Front
Hot-swap drives
Front
Mouse port Keyboard port USB ports Serial port Parallel port
Back
Power connector Power connector Rear fan Card retention cover lever
Chapter 1 Checking Out Your Gateway Server
Interior
Interior
System board
Left side
Chapter 1 Checking Out Your Gateway Server
System board
Right side
Chapter 1 Checking Out Your Gateway Server
Getting Help
Server Companion CD
Gateway Web site
Set up the operating system
Setting UpServerYour
Read this chapter to learn how to Use your server safely
Start and turn off your server Restart reboot your server
Setting up the hardware
Chapter 2 Setting Up Your Server
Converting to a rackmount server
Protecting from power source problems
Protecting from power source problems
Surge protectors
Uninterruptible power supplies
Line conditioners
Chapter 2 Setting Up Your Server
To start the server
When the power
indicator is
Starting your server
Understanding the power-on self-test
To select which device your server boots from
Chapter 2 Setting Up Your Server
Turning off your server
To turn off the server
Turning off your server
Chapter 2 Setting Up Your Server
Setting up the operating system
MaintainingServerYour
Read this chapter to learn how to Care for your server
Record the BIOS configuration Manage your server and network
Cleaning your server
Caring for your server
Chapter 3 Maintaining Your Server
Caring for your server
Cleaning tips
Cleaning the keyboard
Cleaning the screen
Chapter 3 Maintaining Your Server
Cleaning the tape drive
Preparing for system recovery
Preparing for system recovery
Recording the BIOS configuration
To record your BIOS configuration
Gateway Server Manager
System administration
Using BIOS security passwords
To set the BIOS security passwords
“Resetting BIOS passwords” on page
System administration
Option
Description
Chapter 3 Maintaining Your Server
Using your Server Companion CD
You can use your Server Companion CD to Install hardware drivers
Install programs View server documentation
ComponentsInstalling
Gathering the tools you need
Preparing to install components
Chapter 4 Installing Components
Selecting a place to work
Preventing static electricity discharge
Preventing static electricity discharge
Opening the server case
To open the server case
Chapter 4 Installing Components
Opening the server case
3 Unlock the front cover
5 For more stability, place the server on its side
Thumbscrews
Chapter 4 Installing Components
Opening the server case
Closing the server case
To close the server case
Chapter 4 Installing Components
Closing the server case
9 Reconnect the power cords and all other cables
8 Lock the front cover
Chapter 4 Installing Components
Installing drives
2 Follow the instructions in “Opening the server case” on page
Installing an IDE drive
To install a 5.25-inch drive
Installing drives
3 If you are replacing a drive, go to Step OR
Chapter 4 Installing Components
IDE hard drive screws IDE hard drive screws
Installing drives
Go to Step
Chapter 4 Installing Components
8 If you are removing a drive from one of the top two bays, first remove the 3.5-inch diskette drive so you can reach the 5.25-inch drive’s release latch
Installing drives
10 Remove the screws that secure the mounting rails to the old drive, then use the screws to attach the rails to the new drive
Chapter 4 Installing Components
Installing drives
14 Follow the instructions in “Closing the server case” on page
Installing a SCSI hard drive
To install a hard drive
Chapter 4 Installing Components
Screw Screw Screw Screw
Installing drives
7 Close the drive’s release lever
Chapter 4 Installing Components
Installing memory
Installing memory
Chapter 4 Installing Components
To install or replace memory
Description
Installing PCI expansion cards
Installing PCI expansion cards
PCI slot
Chapter 4 Installing Components
To replace, add, or reseat a PCI expansion card
Release lever Card retention cover
Installing PCI expansion cards
8 Push the card retention cover against the expansion cards until the retention cover clicks into place under the release lever
Chapter 4 Installing Components
Follow the instructions in “Closing the server case” on page
Installing PCI expansion cards
See the card’s documentation for software installation instructions
Chapter 4 Installing Components
Installing a processor
To replace a processor
3 Follow the instructions in “Opening the server case” on page
Installing a processor
5 Remove the heat sink
Chapter 4 Installing Components
14 Follow the instructions in “Closing the server case” on page
Installing a processor
Processor 1 fan connector Processor 2 fan connector
Only one voltage regulator should be installed for each processor
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Replacing the power supply
Replacing the power supply
Power supply is connected to AC power source
To replace the power supply
Chapter 4 Installing Components
Server is turned on Fault in power supply center LED
2 Unplug the power cord from the failed power supply
Replacing the power supply
Replacing the SCSI backplane
To replace the SCSI backplane
Chapter 4 Installing Components
6 Slide the hot-swap cage out about two inches from the case
Replacing the SCSI backplane
8 Remove the hot-swap cage completely from the server
Chapter 4 Installing Components
Thumbscrew
Replacing the SCSI backplane
10 Slide the backplane up slightly, then lift it away from the hot-swap cage
Chapter 4 Installing Components
17 Follow the instructions in “Closing the server case” on page
15 Reinstall the fan
Replacing the SCSI backplane
Replacing the system board
To replace the system board
Chapter 4 Installing Components
10 Remove the system board tray’s thumbscrew on the back of the case
Replacing the system board
12 Lift the tray away from the case
Chapter 4 Installing Components
Replacing a fan
To replace a fan
Replacing a fan
7 Follow the instructions in “Closing the server case” on page
Chapter 4 Installing Components
6 Reconnect the fan to the system board
5 Follow the instructions in “Opening the server case” on page
Replacing the CMOS battery
To replace the battery
Replacing the CMOS battery
Battery
Chapter 4 Installing Components
Restore any BIOS settings that you wrote down in Step
Replacing the CMOS battery
Chapter 4 Installing Components
Reset the BIOS passwords
Using the BIOS Setup Utility
Read this chapter to learn how to Open the BIOS Setup utility
Update the BIOS Reset the BIOS settings to their factory defaults
Opening the BIOS Setup utility
To open the BIOS Setup utility
Chapter 5 Using the BIOS Setup Utility
To recover the old BIOS
Updating the BIOS
Recovering the BIOS
To update the BIOS
Resetting the BIOS
To reset the BIOS
Chapter 5 Using the BIOS Setup Utility
Resetting the BIOS
Chapter 5 Using the BIOS Setup Utility
Troubleshooting
Read this chapter to learn how to Interpret error messages and codes
Troubleshoot Get telephone support and training
Chapter 6 Troubleshooting
Safety guidelines
Insert bootable media device
Error messages
Error loading operating system
Hard disk controller failure - press F1 to try reboot
Invalid partition table
Invalid password
Memory errors were detected while the system started up
Memory size error
First steps
Troubleshooting
Battery replacement
Troubleshooting
Chapter 6 Troubleshooting
Beep codes
Beeps
BIOS
The settings in the BIOS Setup utility are not retained
Troubleshooting steps
Your CD drive tray does not open
CD drive
Diskette drive
Your server does not recognize a CD or the CD drive
Troubleshooting
Expansion cards
Hard drive
Your server does not recognize an expansion card
Chapter 6 Troubleshooting
You receive a “Non-system disk” or “disk error” error message
Your server does not recognize an IDE drive
Your server does not recognize a SCSI drive
To download the GWScan utility
To repair the master boot record
The master boot record is corrupted
Internet
Modem telephone dial-up
Memory errors were detected during server start up
Keyboard
Memory
To check the dialing properties in Windows 2000 Server
Your 56K modem does not connect at 56K
Troubleshooting
Your server is running but there is no picture
A horizontal line or wire is visible across the monitor screen
Monitor
The modem is not recognized by your server
Processor
Power
You press the power button, but the server does not turn on
When you turn on the server, it makes several short beeps
Chapter 6 Troubleshooting
See “Troubleshooting” on page
Telephone support
Before calling Gateway Technical Support
Telephone numbers
Service description
How to reach
Telephone support
Service description
Tutoring and training
For more information
Chapter 6 Troubleshooting
SpecificationsServer A
Appendix A
System specifications
Weight
Power supply
Chipset
System board specifications
System board specifications
Processor
Appendix A
Environmental specifications
Variable
Requirements
Resolution support
Video specifications
Address Range hex
Electronic specifications
Memory map
Interrupts
Device
Electronic specifications
PCI interrupt routing
PCI interrupt routing in PIC mode
Appendix A
Additional specifications
To view all BIOS settings
BIOS Settings B
Appendix B
BIOS menu
BIOS submenu
Setting
Value
BIOS menu
BIOS submenu
Setting
Appendix B
BIOS menu
BIOS submenu
Setting
Safety Regulatory, and C Legal Information
Important safety information
Setting up your system
Replacement parts and accessories
Appendix C
Care during use
Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities
Unintentional emitter per FCC Part FCC Part 15 Class A Statement
Regulatory compliance statements
United States of America
Federal Communications Commission FCC
FCC declaration of conformity
Responsible party
Product
for products fitted with an IC-compliant modem
Canada
Industry Canada IC Unintentional emitter per ICES-003
Telecommunications per DOC notice
California Proposition 65 Warning
Laser safety statement
Appendix C
Notices
All Rights Reserved
Trademark Acknowledgments
Numerics
Index
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see card
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Web site Gateway
VGA port 4 video 103 voltage regulator installing 56 location
Fault in power supply (center LED)
Power supply is connected to AC power source