Gateway 980 manual Expansion cards, Hard drive, Your server does not recognize an expansion card

Troubleshooting

■Open your server and make sure that the cables are connected correctly to the diskette drive and the system board. The red-striped edge of the data ribbon cable indicates Pin 1 and corresponds with Pin 1 on the diskette drive (typically on the side farthest from the power supply connection). If necessary, reverse one end of the cable so the red-striped edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see “Installing an IDE drive” on page 35.

Expansion cards

Your server does not recognize an expansion card

■Restart your server.

■Make sure that you have installed the necessary software or driver. For more information, see the card’s documentation.

■Reseat the card. For more information, see “Installing PCI expansion cards” on page 47.

■Install the card in a different slot.

Hard drive

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

■If a diskette is in the diskette drive, eject it and restart your server by pressing the reset button.

■Restart your server by pressing the reset button.

■Use GWScan to test the hard drive. For more information, see “You need to troubleshoot an IDE hard drive” on page 91.

■Open your server and make sure that the cables are connected correctly to the hard drive and the system board. For more information, see “Installing a SCSI hard drive” on page 42.

■If your server has been subjected to static electricity or physical shock, you may need to reinstall the operating system.

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